Peoria Nissan

Was there 4hrs before they gave me back my keys I was extremely happy when I first got my car, Serge, our salesman was great and made everything simple and easy. I have had my car for 2 years everyt I was extremely happy when I first got my car, Serge, our salesman was great and made everything simple and easy. I have had my car for 2 years everything has been smooth. My only issue so far was the fact that every time I came to change my oil. I had to always come back a couple days after because they forgot to reset the meter. This happened to me about 4 times. It has definitely gotten annoying to drive out of my way when it should have been done right the first time. Recently I went in for my Zaktek appointment and asked them to check my tires because the tire pressure had been low the day before. I was approached by a salesman , by the name of Sarko, while I was was waiting for my car. He wanted to get me into a 2018. I said "No, thank you. I am perfectly happy with the 2016 car I have now." He would not leave and would not stop insisting. I did not want to be rude so I heard him out, looked at the cars and after he incessantly offered me deal after deal I reluctantly agreed after they talked about maybe lowering my payment. He took me to financial services. By this point I had said to the salesman SEVERAL times that I did not want a new car. Once in financial services I let the guy know that I did not want a new car. They still did not return my keys or my car. Instead they kept showing me cars and offering me "deals". I felt extremely pressured and unhappy. I was literally there close to 4 hours. I felt like no one was listening to me and I felt overwhelmingly uncomfortable. After I finally got my keys I started to drive home when my tire went flat. I had to purchase a new tire out of my own pocket at a tire shop because I did not want to return to this place, a tire, that should've been covered by my warranty since I'm at less than 30,000 miles. I'm very upset at the fact that I was not respected enough to be left alone and after everything they didn't even bother to check my tires like I had asked. I don't plan on purchasing another car here. I have spoken highly of this place in the past, but that has changed over the years. Thank you Serge for a great car shopping experience. Too bad overall this place was not as great. More

Worst car buying experience EVER!!! In August 2016 I purchased a Nissan Rogue from Peoria Nissan. The entire experience was great! We had a great salesman, transaction went smooth and l In August 2016 I purchased a Nissan Rogue from Peoria Nissan. The entire experience was great! We had a great salesman, transaction went smooth and left with my brand new car! Fast forward to August 2018. I decided I wanted to trade in the Rogue and get something smaller. I drive 20 miles one way to work and needed something better on gas. I had my heart set on a 2018 Nissan Sentra SR. I decided to go back to Peoria Nissan. What a completely 100% different experience. HORRIBLE!! After 7 hours, I left the lot with my new car. A silver 2018 Nissan Sentra SR. I had test driven a black one but was told I could get a better rebate on the silver one because it had been on the lot longer. I finally drove off the lot at 9:30 pm and immediately had 2 warning lights come on (low tire pressure and front break assist not working). I went ahead and drove home and would deal with them the next day. I took the car in after work and they claimed they fixed both issues. I drove around the rest of the afternoon running errands with no problems. The next morning I get in the car to go to work and BOTH warning lights come on again. I go to work. As I’m backing into my parking spot at work, the entire back of my seat FALLS and I’m all of a sudden in the back seat (thankfully it didn’t happen on the road). I call Peoria Nissan to explain what happened. They come pick up the car and bring me a rental to use until my husband (who is now out of town) and I can come back in and pick out a different car (the silver one has been labeled a bad car). The following Monday I go back to Peoria Nissan and pick out a new car and leave with a 2018 Nissan Sentra SR Midnight Edition. I get in to go to work the next day and once again WARNING LIGHTS!!! I go to work and speak with my boss who graciously allows me to take the day off to go back to the dealership and get my car taken care of. I have taken pictures and show them to Scott in the service center. He says he will figure out what is going on. Long story short, there is a problem in the production of the front break assist sensor. He tells me a recall will be issued but has not been done yet. He’s never seen the problem on a Sentra. Only the Rogues and Pathfinders. He puts me on the list to have the sensor replaced. I’m 12th on the list. I go to wash off the windshield while I am on a trip in Tucson and I hear a loud “screeeech” METAL ON GLASS! THERE ARE NO WIPER BLADES!! I call the dealership and tell them I am headed in from Tucson and explain what happened. I arrive at the dealership and after being harassed that someone stole them, they take the wiper blades off another car and put them on mine. They put some sort of filler in the scratch. It is right in my line of sight and I can still see the scratch. Scott (sales manager) says he will see what can be done to fix it. My husband and I return YET AGAIN to the dealership on 8/16 to resign documents for my new car. I speak with Scott, one of the sales managers (I’ve been dealing with him since they brought me a rental) I show him pictures I took of the car the day after I got it and show him there were no wiper blades and nobody stole them, they sold me the car without them. By now, I myself have spent over 17 hours at Peoria Nissan since starting the whole car buying process 1.5 weeks prior. My husband gets a call on 8/21 stating they are going to replace the windshield because the scratch is right in my line of sight. Ok, thank you for replacing the windshield. On 8/22 he gets ANOTHER phone call stating yet again, the paperwork was wrong and we needed to come in AGAIN to fill out the paperwork. Magically, 10 minutes later, he gets another phone call that the paperwork is fine. At this point, I am beyond frustrated and just about to give back the car and I will go somewhere else. The only semi understanding person through this whole thing has been the sales manager Scott. I am not sure what is going on at Peoria Nissan, but it needs to change. QUICK! This has been the worst car buying experience I have ever been through and have made sure to tell my friends and family to never purchase a vehicle from Peoria Nissan. This is long enough, I’m not even going to get into the problems with the 2 sales women we’ve had, Adrianna and Bailey. I have spent way too much time being stressed out about this whole situation I have yet to enjoy my new car. On 8/19, we received a phone call and text messages from Bailey demanding the other key back for the silver Sentra I initially had. I was not able to talk on the phone at the time so I text her back telling her I had given the key to Scott (sales manager) about a week and a half ago. Now, we are at 3 weeks dealing with everything. 3 WEEKS!! I feel this is completely unacceptable. I am not sure where he went, but someone needs to find Eduardo (our initial sales man when I purchased the Rogue in August 2016) and bring him back. He seems to be the only one that knew what he was doing and made the car buying process easy and smooth. He was amazing. I am 100% dissatisfied with Peoria Nissan and will not purchase another vehicle from there. When my lease is up on my new car, I will give the car back and will go to another dealership for a car. WORST CAR BUYING EXPERIENCE EVER!! Yes, Scott has been helpful with having the windshield replaced and having a rental car delivered to my work, but don’t new cars come with windshield wipers? Maybe that’s part of an extra package I didn’t purchase. Through all of this, I have barely gotten an apology for all the issues or any type of offer of compensation. I have taken time off work, time out of my day, time I could have been enjoying my new car to deal with issue after issue. The sensor issue has yet to be fixed, but I understand we are waiting on the part and it will be replaced when the new part comes in. I hope nobody has to go through what I have the past 3 weeks with Peoria Nissan, but I’m sure I am not alone. I’m sure others have had problems with Peoria Nissan. More

Worked hard to make things right I had an issue with this dealership, but they went out of their way to improve things. I appreciate that they took the time to followup. I had an issue with this dealership, but they went out of their way to improve things. I appreciate that they took the time to followup. More