Peoria Nissan

Such a disapointment I have had such a bad experience with this company so far. I knew exactly what I wanted a 2018 Nissan Aramda. I drove from Flagstaff and the sale went I have had such a bad experience with this company so far. I knew exactly what I wanted a 2018 Nissan Aramda. I drove from Flagstaff and the sale went super smooth or so I thought. I was promised by Nick the finance guy who did the deal with us that my car I was trading in would be paid off by October 2nd the day the payment was due. I have great credit and made it clear how important to me it was paid off in time. I called on the 4th and my old car had still not been paid off. I called Peoria Nissan someone said that Nick would get back with me i never herd back. I called again Monday the 7th in the afternoon again they said Nick would get back with me and again I herd nothing back. I called again Tuesday the 8th in the morning and spoke with a finance manager who assured me that they would get back with me that day. Tuesday around 5 I called again because I has still not herd anything. Mind you my payment is now 6 days past due and my bank is calling everyday for payment. Finally a finance manager gets on the phone with me Tuesday afternoon and tells me that they have the check cut sitting to go out over night with Fed Ex. I waited until Friday October 11th called my bank and still no payment. I called and left a message again for Nick and still nothing back. I called again Tuesday the 15th and got passed around. Finally I got on the phone with a lady named Pollyann she was very helpful and said that they sent the check to the wrong bank. How can the send the check to the wrong bank and not catch it. I had to be the one to call multiple times to figure this out. This is the most unprofessional company I have ever dealt with. Pollyann assures me that the will stop the payment on the check and get a new check sent out and overnight-ed. She told me she would call me no matter what by the end of the day Tuesday the 15th with a tracking number for the overnight-ed check. I also complained to her that Martine my sales rep said he would replaced or fix the mirror when I bought the car and she promised as well I would here from them by the end of the day for that. Pollyann also stated that she would call my bank to make sure I did not get reported to the credit burrow and to let them know whats going on because I am also now getting calls from my bank not only am I super past due but also the insurance was canceled because I know longer own the car but they are going to make me pay for there insurance because they still show me owning the car. Its now Friday the 18th my old car is 16 days past due and still no payment. It was not overnight-ed no one ever called me back including Pollyann as promised or Martine regarding the mirror as promised. My bank has also not herd from anyone. At this point if the car is not paid off by Monday i am going to seek legal action. I am also reporting this business to Nissan and the BBB. I have never in my life had such a horrible experience and felt so undervalued. I own a business and I would never ever treat a customer this way. I will never recommend them or use them and the unfortunate thing is I received a warranty from them and also a package that they will reseal the paint and leather every 6 month and I don't even want to deal with them even in regards to this. I am so upset and disappointed I have bought several cars and have never had such a horrible experience. DO NOT trust or believe in the company everything they say is a lie and they don't even care enough to get back to you to fix it. Once you sign the papers you are nothing to them any more. More

Debbie is professional, personable and on top of it I've been going to Peoria Nissan for years and Debbie is the best to work with. She's consistently friendly, professional and knows her stuff. I've I've been going to Peoria Nissan for years and Debbie is the best to work with. She's consistently friendly, professional and knows her stuff. I've always had very positive experiences with her. More

Sales Department I recommend this place to everyone they are so welcoming and helpful, especially brandon Hamm he was the guy that help Me. He made the trade in simpl I recommend this place to everyone they are so welcoming and helpful, especially brandon Hamm he was the guy that help Me. He made the trade in simple and easy. He is very friendly, honest and helpful. He is the best! More

Service Dept My experience at peoria nissan has always been pleasant. But on thursday Sept 26. I was having a difficult day. I had a very scarey situation happen t My experience at peoria nissan has always been pleasant. But on thursday Sept 26. I was having a difficult day. I had a very scarey situation happen to me. I walked in to the service Dept met. With James, and was instantly made to feel at ease and All would be taken care of!! James made a difficult situation much easier to deal with when I left with my car. James is an asset to peoria Nissans Team. He has awesome customer service skills. More

Welcoming and make miracles happen Brandin Hamm was the best sales guy we've ever dealt with. Made the experience totally stress free and easy. Awsome guy. And the rest of the team ther Brandin Hamm was the best sales guy we've ever dealt with. Made the experience totally stress free and easy. Awsome guy. And the rest of the team there as well. You guys are amazing! More

Good shopping experience Alvin was very helpful and got a good deal on my new Frontier eve though the team had to find the specific model at another dealer Alvin was very helpful and got a good deal on my new Frontier eve though the team had to find the specific model at another dealer More

Steve was great, he helped me with my service I needed for m Steve. in the service department was great. No one likes getting service done to there car,but Steve made it quick and painless. Steve was friendly an Steve. in the service department was great. No one likes getting service done to there car,but Steve made it quick and painless. Steve was friendly and informative. Thank you for great experience More

Best car buying experience The staff at Peoria Nissan was amazing!!! Everyone was so helpful and honest!!! They have a customer for life!!! Terence Felton was awesome and helped The staff at Peoria Nissan was amazing!!! Everyone was so helpful and honest!!! They have a customer for life!!! Terence Felton was awesome and helped me find the vehicle that I wanted and got me everything I needed for a great price!!! More

Service Advisor Took my Nissan 2018 Titan in for routine service and Steve Hollon was my Service Advisor. He did an excellent job advising me and what procedures Peor Took my Nissan 2018 Titan in for routine service and Steve Hollon was my Service Advisor. He did an excellent job advising me and what procedures Peoria Nissan was going to do. They applied Paint Treatment, changed oil/filter and did all the work in a very timely manner. Very pleased with the Dealership. This was the second vehicle I purchased from them. I would highly recommend Peoria Nissan for Sales and Service. Contact Steve Hollon in the Service Department for a pleasant experience. More

Great Service The team at Peoria Nissan is busy! There is a reason they are the number one Nissan dealer - they know how to make sure you are thrilled walking out The team at Peoria Nissan is busy! There is a reason they are the number one Nissan dealer - they know how to make sure you are thrilled walking out the door with a new vehicle. More