Peoria Nissan

We had AC problems coming into Peoria from Washington state. Nissan was able to take us in quickly, have the part ordered and in the next day and the car fixed that afternoon. Very pleased with the servi state. Nissan was able to take us in quickly, have the part ordered and in the next day and the car fixed that afternoon. Very pleased with the service department in handling our hot car. We are now driving and staying cold. Thank you for your prompt service. More

I could not have asked for a better team of employees at this dealership because they went above and beyond for me in the service department! this dealership because they went above and beyond for me in the service department! More

James in the service dept went above and beyond to make the service appt seamless. Great price and experience. Treated like a customer not a number. the service appt seamless. Great price and experience. Treated like a customer not a number. More

Chris Rippey is an amazing customer service Manager...Best Ever! I will never go anywhere else for my trucks service and or repairs! Absolutely Outstanding! Manager...Best Ever! I will never go anywhere else for my trucks service and or repairs! Absolutely Outstanding! More

Worked with James P. in service- best customer service ever! So kind, knowledgeable and hard working. The world needs more people like James! Very impressed! ever! So kind, knowledgeable and hard working. The world needs more people like James! Very impressed! More

My experience with Peoria Nissan was excellent. I worked with Robert and his customer service was exceptional. After I scheduled an appointment he reached out to me via phone and made sure to talk to me abo with Robert and his customer service was exceptional. After I scheduled an appointment he reached out to me via phone and made sure to talk to me about my vehicles issues and added other items which I could not add into the system at the time of scheduling. He then greeted me when I arrived and knew who I was by the make and model of my car. He made sure I had a ride home and followed up with me to let me know how long the service would take plus the costs of parts that were needed. Pick up was seamless and I was pleasantly surprised with a clean car inside and out! More

Enjoyed the service visit to Nissan. The waiting area is comfortable, coffee, etc. Gary Lummer helped me. He was very professional, helpful. Happy with the service comfortable, coffee, etc. Gary Lummer helped me. He was very professional, helpful. Happy with the service More

Tim Ianos, our sales associate, was amazing. He deserves 5+ stars. Sweet, knowledgeable & honest. In fact, we ended up buying our car based on his service & attention to detail. However, his sales manager w 5+ stars. Sweet, knowledgeable & honest. In fact, we ended up buying our car based on his service & attention to detail. However, his sales manager was despicable & unethical. Wanted to rip up our deal/contract because we asked them for a trunk liner that usually comes standard. Crazy ask, right?! First time ever buying a car where they refused to fill up the gas tank. Said we already got too good of a deal. Real cheap, guy who is so forgettable I can’t even remember his name. Such a clown. More

I took my 1992 ZX in for an oil change and an analysis of an intermittent starter issue. Ken called back within a couple of hours about the starter issue. He said the starter checked out OK, but that the b an intermittent starter issue. Ken called back within a couple of hours about the starter issue. He said the starter checked out OK, but that the battery tested at 480 cca when it should be 600-650. So he recommended replacing the battery. Battery was 3.5 years old so I figured it was time to replace it. So they did. To the tune of $175. I picked up the car, and the radio didn't work. So I took it back. They had disconnected the power supply to the radio from the battery. Then they told me the positive battery cable was installed upside down, perhaps leading to the starter issue. Evidently they hadn't noticed that when they replaced the battery and re-installed the cable upside down again. They brought the car back out of the shop, popped the hood and all was good. But I questioned why I had to buy a new battery if the problem was an upside-down battery connection. No answer. So I asked that they put the old battery in the boot, since it seemed as though it wasn't the problem. Service advisor (Ken) said "do you want us to re-install the original battery?" "Yes". So they did. When it came back out of the shop, the old battery was installed with the cable upside down. So I had them take it back. Shortly thereafter, the service advisor came out and said his shop foreman said "we can't install it right-side-up because it will be too close to the firewall". This is a design from Nissan that came from the factory in 1992, and now it is a hazard? Me thinks they just wanted me to go away. Wish granted. I will never use Peoria Nissan again. Old battery back in, oil changed, 5 hours wasted at the dealership, and lesson learned. More