Peoria Nissan

A 1 star rating of Peoria Nissan is gracious. They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I completed the online credit application and provided them with a copy of my license and insurance at 751pm. The next morning they texted me at 11:04am to say “Before we move forward I want to be very transparent. We have an appointment at noon on that Tesla. We don't want to hurt your credit for no reason if it ends up selling.” What smell of BS is this! We agreed to terms, you have all my information and you had from 751pm - 1104am to pull my credit and complete the deal. Instead you sat on my info, you’re allowing another client to come in and bid on the car and trying to spin this like you’re doing me a favor by failing to run my credit. You should’ve ran my credit last night or at the very least the morning of 10/15 when you opened up shop for business at 8am. Deal should be done and we should be discussing vehicle delivery times. Now instead, you’re telling me someone has an appointment to come in and possibly buy the car when we agreed to a price and delivery location in written form via text?!!!! The reason why the car buying experience is viewed so negatively is because of dealerships like Peoria Nissan. If you can’t make good on a written agreement then why ask me to provide you all my info and complete the credit application? Now you have all my information for absolutely no good reason. It’s utterly absurd and ridiculous. This is the last communication I received from them “ Mr. _____, we have not finalized any of the numbers yet, it is why you requested a final itemized list of the final cost. This Tesla was not sold to you last night, I simply wanted to expedite the process by gathering all the information necessary to make the deal. Unfortunately, this car is very unique and we have lot of clients interested in it. Like I stated, we have not ran your credit yet, if the Tesla does not end up selling I would be more than happy to start the process for you.” You consider sitting on my credit application for 4 business hours expediting the process? No, I call that poor and shady business practice. They stopped texting me back once I asked how they would feel if this situation happened to them. Crickets. Even a negative star rating would be way too gracious for this dealership. More

Kyle ostwald repeatedly lied to me now after 2k in repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car and no warranty. It was not a good experience i now have to take my car somewhere else to get fixed what they repaired and i do have a 1 year warranty but i cant go back so i cant use it. More

From the sales experience to the service department has been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not ne been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not new vehicle with 1000 miles on it. Nope! They gave us a service contract for the inconvenience but I regret coming here for service. I’ve been here 4 times and every time something has happened. First they lied about being able to replace my cracked windshield saying they are the only one that can do it. Not true. Then the next time the tailgate stopped working with the remote and they proceeded to argue with me that it never was automatic even though I’ve been using it for a year. Idiots. Then the next time they literally lost my key to my truck and had nothing to replace it with. Told me they would send me home in an Uber to get my spare. Keep in mind I live 30 minutes away. Yay! Now this time, I have the very first appointment of the day for an oil change at 7am and they did not pull it in until 8am, but his excuse was as that it’s like a doctor’s office, they finish up stuff from the night before. What???? Doctors don’t do that. There is a reason I schedule first appointment of the day. Lastly, they just now told us after 4 horrific service visits that we don’t have to go to this Nissan. Awesome…I will never come here again!! More

The people at this dealership were very helpful and helped me find a car that fits my needs. helped me find a car that fits my needs. More

Excellent, knowledgeable, respectful sales force. This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the peop This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the people we spoke to, but all were terrific and helpful.j More

Dishonest, unethical, no follow through, Broken promises, worst car buying experience ever. The Oh we’re sorry response I will get to this review. Joke!! worst car buying experience ever. The Oh we’re sorry response I will get to this review. Joke!! More

I was greeted by friendly knowledgeable professionals. By the time I completed my purchase I felt like I had known JJ, Eric, and Nick for years. By the time I completed my purchase I felt like I had known JJ, Eric, and Nick for years. More

Peoria Nissan was great! Lawrance Sangster my salesperson was terrific. He made me feel at ease during the entire transaction. Even got me a great deal on my trade-in. I high Lawrance Sangster my salesperson was terrific. He made me feel at ease during the entire transaction. Even got me a great deal on my trade-in. I highly recommend Lawrance & Peoria Nissan. More

Excellent customer service, so happy to buy my new car from this location, thanks to Martin Cruise. from this location, thanks to Martin Cruise. More