Peoria Nissan

Ihad a problem with Peoria Nissan and after getting in touch with upper management they did correct the problem to my satisfaction.. touch with upper management they did correct the problem to my satisfaction.. More

UPDATE: I purchased a 2023 TITAN from Peoria Nissan about two weeks ago. I wrote a review on how their Sales Manager tried to change the price after we negotiated a final price. Now I received a phone call two weeks ago. I wrote a review on how their Sales Manager tried to change the price after we negotiated a final price. Now I received a phone call asking me to bring in my survey once I receive it so they can fill it out. If I do this they will fill my gas tank up and give me a Gatorade. YES a Gatorade. If they would simply treat their Customers with respect and not act like a Used Car Salesperson this could have been a much better buying experience. Terrible Dealership. More

Had the horn stop on my used Titan. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Called PN parts for cost of this was quoted a price. talked with service, they quoted a total price of 7-750 for labor and parts. While truck was there being repaired, received email with other suggested services and the price of what I brought it in for had jumped $50. Went to pick it up and price had jumped another $75 plus dollars. With a little pushing, they took care of it. Then after I got the truck home and I had to drive it at night, I noticed my lights were not working the same. I have fog lights and Baja lights on the front that were operational when I took them in and was controlled by the headlight switch on the steering column, each light controlled separately. When I called and questioned them about this, they said the previous owner had modified the vehicle and the clock spring recommended was not the same as what was in the truck and the lights would not work. I argued that the service tech should have discussed this with us before continuing with the repair and said that the truck needed to operate the way it did when I brought it in. They agreed to look at it and see what could be done. So second trip in, they called later in the day, said they had wired the fog lamps in with the headlamps. Only works when headlamps are one, not separate. I asked about the Baja lights and was told those will not work. Again had to argue that the truck needs to be operating the way it did when I brought it to them and had to ask for a manager at that point. Waited for a couple of minutes and then was told manager was not in but my service guy said to bring truck back (third time now), and they would see about putting a toggle switch in. They did so. However, it was a shoddy job. Put in a one inch long switch next to two other toggles I have installed right under the ignition that are basically flush with dash board (buttons). One would think if they had any pride in their work, they would have tried to match it up with the others. Sticks way out, is not centered with the other switches and come to find out, when I remove the keys, the toggle switch gets engaged by the keys and the Baja lights come on without me knowing until I return to the truck. Today the lights were on for 3-4 hours. So now I have to worry about if the lights will get tripped on and sit all night to where I come out and have a dead battery. Not tied into the ignition like they were originally. Granted they did not charge my for this but what a crappy job. I went to these guys because; 1. they were Nissan, 2. my daughter had used them in the past and was happy with their service. Not me, never again. Oh I even asked them to look at my tailgate lock as it was not working and they quoted me $600, Me and my brother-in-law spent about an hour or so on it, found out a locking washer had fallen off, replaced it and it is working like new. More

A 1 star rating of Peoria Nissan is gracious. They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I completed the online credit application and provided them with a copy of my license and insurance at 751pm. The next morning they texted me at 11:04am to say “Before we move forward I want to be very transparent. We have an appointment at noon on that Tesla. We don't want to hurt your credit for no reason if it ends up selling.” What smell of BS is this! We agreed to terms, you have all my information and you had from 751pm - 1104am to pull my credit and complete the deal. Instead you sat on my info, you’re allowing another client to come in and bid on the car and trying to spin this like you’re doing me a favor by failing to run my credit. You should’ve ran my credit last night or at the very least the morning of 10/15 when you opened up shop for business at 8am. Deal should be done and we should be discussing vehicle delivery times. Now instead, you’re telling me someone has an appointment to come in and possibly buy the car when we agreed to a price and delivery location in written form via text?!!!! The reason why the car buying experience is viewed so negatively is because of dealerships like Peoria Nissan. If you can’t make good on a written agreement then why ask me to provide you all my info and complete the credit application? Now you have all my information for absolutely no good reason. It’s utterly absurd and ridiculous. This is the last communication I received from them “ Mr. _____, we have not finalized any of the numbers yet, it is why you requested a final itemized list of the final cost. This Tesla was not sold to you last night, I simply wanted to expedite the process by gathering all the information necessary to make the deal. Unfortunately, this car is very unique and we have lot of clients interested in it. Like I stated, we have not ran your credit yet, if the Tesla does not end up selling I would be more than happy to start the process for you.” You consider sitting on my credit application for 4 business hours expediting the process? No, I call that poor and shady business practice. They stopped texting me back once I asked how they would feel if this situation happened to them. Crickets. Even a negative star rating would be way too gracious for this dealership. More

Kyle ostwald repeatedly lied to me now after 2k in repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car and no warranty. It was not a good experience i now have to take my car somewhere else to get fixed what they repaired and i do have a 1 year warranty but i cant go back so i cant use it. More

From the sales experience to the service department has been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not ne been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not new vehicle with 1000 miles on it. Nope! They gave us a service contract for the inconvenience but I regret coming here for service. I’ve been here 4 times and every time something has happened. First they lied about being able to replace my cracked windshield saying they are the only one that can do it. Not true. Then the next time the tailgate stopped working with the remote and they proceeded to argue with me that it never was automatic even though I’ve been using it for a year. Idiots. Then the next time they literally lost my key to my truck and had nothing to replace it with. Told me they would send me home in an Uber to get my spare. Keep in mind I live 30 minutes away. Yay! Now this time, I have the very first appointment of the day for an oil change at 7am and they did not pull it in until 8am, but his excuse was as that it’s like a doctor’s office, they finish up stuff from the night before. What???? Doctors don’t do that. There is a reason I schedule first appointment of the day. Lastly, they just now told us after 4 horrific service visits that we don’t have to go to this Nissan. Awesome…I will never come here again!! More

The people at this dealership were very helpful and helped me find a car that fits my needs. helped me find a car that fits my needs. More

Excellent, knowledgeable, respectful sales force. This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the peop This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the people we spoke to, but all were terrific and helpful.j More