
Peoria Nissan
Peoria, AZ
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I am deeply disappointed with the service I have received from Peoria Nissan. Despite my loyalty as a Nissan customer and having purchased both of my vehicles from this dealership, I feel utterly let down by from Peoria Nissan. Despite my loyalty as a Nissan customer and having purchased both of my vehicles from this dealership, I feel utterly let down by the lack of attention to detail and care for my concerns. It is frustrating to think that issues such as the transmission mount causing clunking while driving $1,16.70 and the ABS actuator leaking $2,301.20 could have been addressed before my warranty expired, but were seemingly ignored until they could be conveniently charged for. Additionally, being told that I never reported or complained about these issues is simply unacceptable, especially considering that I specifically requested service checks to ensure any necessary maintenance was addressed. The exorbitant charges for services such as replacing the factory battery only add insult to injury, leaving me feeling taken advantage of and questioning the integrity of Peoria Nissan's practices. I don't want to put a star but it is required. More
I would like to express my utmost dissatisfaction with the purchasing experience I recently encountered. Regrettably, it stands as the most abhorrent transaction I have ever been subjected to. The sales p the purchasing experience I recently encountered. Regrettably, it stands as the most abhorrent transaction I have ever been subjected to. The sales personnel, employing a distressingly aggressive approach, coerced me into acquiring an automobile that was not of my choosing. Despite my explicit request to retrieve my keys on three separate occasions, my appeals were blatantly disregarded. To exacerbate matters, the dealership dispatched an astonishing number of four distinct salespeople to convince me that they were "settling my outstanding car loan," when in reality, they merely manipulated the figures to create a facade of financial relief. Upon proceeding to the financing stage, I was astounded to be informed that the concept of a comprehensive bumper-to-bumper warranty was nonexistent. Consequently, I was artfully coerced into purchasing an additional warranty on top of the dealership's own, a decision I now deeply regret. Although I managed to reclaim the funds associated with this ill-advised warranty, I remain burdened with the responsibility of paying the resulting interest. While I must acknowledge my own error in judgment, I am gravely infuriated by the fact that I repeatedly emphasized the absence of any technical issues with the Altima, expressing solely my personal dissatisfaction with the vehicle itself. Consequently, I find myself saddled with exorbitant monthly payments for a car that I harbor no affinity for, marking the highest financial burden I have ever encountered in my automotive history. The sad thing is that I have excellent credit and really could have purchased a vehicle I liked from another dealership. Bottom LINE DO NOT WORK with Shawn Walton, Eric Olson, Tyler Inman or Seb Banuelos or better yet....AVOID Peoria Nissan. More
appointment on Jan 22, 2024 7:00 AM, arrived early. Tyler the service consultant told me the wait time which was one hour longer the what I was told when making the appointment. Twenty minutes later Tyler the service consultant told me the wait time which was one hour longer the what I was told when making the appointment. Twenty minutes later Tyler told me that because or the rain they would have to cancel my appointment that day and reschedule. It took me over four weeks for the first appointment to be scheduled. I left frustrated about the attitude of the service personnel, they just don't seem interested in their customers. This is not the first time with service at this dealership that this has happened to me. More
Where do I start. Overcharge on everything. Good I know how to deal with people like this. They will always make money off people. Me no. Overcharge on everything. Good I know how to deal with people like this. They will always make money off people. Me no. More
We have leased and bought here and I’m dumbfounded by the lack of service and professionalism we acquired recently. From the unprofessional finance department to the lack of management involvement when every lack of service and professionalism we acquired recently. From the unprofessional finance department to the lack of management involvement when everyone dropped multiple balls. I’m regretting doing any business here. We really did not want to leave a bad review as our sale rep was very kind and we truly believe this is just lack of judgment and experience from the finance and management teams. Maybe their get free gas with good reviews keeps them from working or maybe it’s a lack of treating each person who walks in with true personalized care , I have no idea. But unless your paying cash and coming in with your A game to work out a deal in your benefit…. Run away. Don’t settle. Don’t trust any promise they make after you sign. Don’t believe they actually know Nissan headquarters policy. More
Sold us a car that can’t be insured due to recall on immobilzer. Kia forte. service notice light on already so apparently 120 point inspection not completed. wind shield needs recalibration along with immobilzer. Kia forte. service notice light on already so apparently 120 point inspection not completed. wind shield needs recalibration along with other things. Service department says to talk to sales representative in which no response. More
Peoria Nissan is a bad dealership! Selling bad vehicles! I purchased a brand new Maxima – three years later the transmission went bad! Then I helped my son to purchase a new Pathf Selling bad vehicles! I purchased a brand new Maxima – three years later the transmission went bad! Then I helped my son to purchase a new Pathfinder from this dealership. Same thing – the transmission went bad and we had to pay $6,000.00 for a new transmission. Thirteen months later the warranty expired and the new transmission went bad! We took the car back to Peoria Nissan and they wanted to check it again. Four days later they called us to tell us that the transmission is actually good, but I need to replace the spark plugs, belts, etc. for $3,000.00 and it will be like new. Their service manager, Christopher told me that he has the finest technicians in the state working for him and if he said the transmission is good – that means the transmission is good. So I trusted him and again paid him $3,000.00. Took the car home and three days later the same problem. So I went to another Nissan dealership to check it and they told me it is a bad transmission. I took it back to Peoria Nissan and told them that the same problem is there again. Well, they want to check it again. We left the car there and two days later they call me to tell us that yes, the transmission is bad. I went to the dealership and talked again to the service manager, Christopher. He said that he is sorry again but that he will install a new transmission and won’t charge me for labor, just to pay $3,500.00 for parts. He said that he will call me when the parts get in, so that I could bring the Pathfinder back again. That was six months ago – every time I call he is not there. So there you go! I trusted the xxxxx. and got burned numerous times. So for goodness sake, take my advice and stay away from these xxxxx.'s More
Take your money elsewhere. Run, do not walk, away as fast as you can! I have financed cars since I was 18 and have never dealt with such a shady finance department. Customer se Run, do not walk, away as fast as you can! I have financed cars since I was 18 and have never dealt with such a shady finance department. Customer service is subpar as managers will call to be rude and condescending instead of trying to rectify the situation. More