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Penske Toyota

Downey, CA

4.8
1,700 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,700 Reviews of Penske Toyota

October 10, 2023

Staff is always pleasant to interact with. Helpful with recall notifications. Minimal wait time with service appointment. I always feel well taken care of by everyone at the dealership. More

by cruelbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo, Sheila Vazquez, Jason Roberts
Report | Print
Oct 11, 2023 -

Penske Toyota responded

Thank you for your positive review. The Service Team here at Penske Toyota always strives to provide excellent customer service. It brings us joy to know that our team is always pleasant and helpful, and provides a minimal wait time for your service. We appreciate your business and look forward to your next visit.

October 08, 2023

Said they washed the car but they didn’t, just turned on the wipers, left the windshield more dirty then when I drove in; disgusting. More

by let_fig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Oct 09, 2023 -

Penske Toyota responded

Hello, your business and feedback are both appreciated here at Penske Toyota. Your positive rating for our Service Team is valued. If you would like to speak further regarding the state of your vehicle upon return to you, please do not hesitate to reach out to us.

Oct 10, 2023 -

let_fig responded

I think if they offer to do something it should be done correctly and to the best of their ability, they didn’t give it their 100%.

October 08, 2023

The service department is great. Nancy has been my to go representative. She keeps me updated and is always very detailed. More

by evelinv23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velazquez
Report | Print
October 07, 2023

My service rep Brandon took care of my questions and concerns . He gave me great recommendations and exceeded my expectations. Thank you will come back More

by lopezgerardo687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Oct 08, 2023 -

Penske Toyota responded

Thank you for taking the time to leave a positive review for us at Penske Toyota. We're happy our Service Team could exceed your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2023

This is the only place I trust with both my cars. Thank you Thomas Arthur you are the best. More

by Sarabiafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Oct 03, 2023 -

Penske Toyota responded

Sarabia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive five-star review and for trusting us with your vehicle. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Penske Toyota.

October 01, 2023

It was real good experience Isidro Zuniga assistant Manager and Alan auto technician went out of their way to help me with my toyota tacoma great service ... More

by bandido3756
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidro Zuniga and Alan auto Technician
Report | Print
September 30, 2023

Great. Service honest clean friendly efficient on-time Great employees Great work reasonably priced Great waiting room More

by Tomkatrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Oct 02, 2023 -

Penske Toyota responded

Hello and thank you for this delightful five-star review! We are thrilled you were happy with the waiting room, and our team of professionals was honest and friendly while providing great, efficient service at a reasonable price. Please reach out to Penske Toyota if we can be of any further assistance.

September 26, 2023

Friendly salesman willing to help and very patient. Clean and friendly service from the employees. More

by changofeo92345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Sep 26, 2023 -

Penske Toyota responded

Hello and thank you for this wonderful five-star review. We are thrilled our Sales Team was friendly and patient to ensure good customer service to our customers. We hope to see you at Penske Toyota again in the future.

September 25, 2023

Customer service is outstanding. We have been loyal customers of the customers for more than 10 years. More

by fsarao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
September 25, 2023

Excellent customer service. Linh was very helpful and knowledgeable. I most certainly will recommend this dealership if you are looking for a Toyota. More

by beg2differ7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Sep 26, 2023 -

Penske Toyota responded

We are glad to know that our Sales Team was knowledgeable and helpful ensuring you with such a great customer service experience here at Penske Toyota! Thank you for the excellent five-star review and recommendation. Please don't hesitate to reach out if there's anything additional we can do for you and we hope you continue to choose us for all your purchasing needs. Take care.

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