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Penske Honda of Ontario

Ontario, CA

4.9
2,940 Reviews

1401 Auto Center Drive

Ontario, CA

91761

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2,940 Reviews of Penske Honda of Ontario

April 02, 2024

Good service, relatively quick. They just need to improve scheduling system. They call to reschedule if they cannot accommodate your vehicle at the scheduled time, but really their More

by swhitney3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gia Bravo
Apr 18, 2024 -

Penske Honda of Ontario responded

Hello, Thank you for sharing your review with us at Penske Honda Ontario. We appreciate your patronage and feedback. If you would like to further discuss our scheduling process, please feel free to reach out to us directly. Best regards, Kris Kratky General Manager Penske Honda Ontario (909) 974-3811 kkratky@socalpenske.com

April 02, 2024

Gregorio was great got the job done and worked hard for us to get the deal done. More

by samagustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime, Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

We appreciate your recognition of our team's effort at Penske Honda Ontario. Your support means greatly to us here, we are glad we could serve you.

March 28, 2024

Cordial. Kept informed as to progress of car service. Completed in timely manner even though dept was busy. Informed of items that need to be checked at ne More

by lefu4548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

We appreciate your review, your perception of Penske Honda Ontario is important to us. It's great to see that our communication and timely service resonated with you. We look forward to reviewing those items at the next servicing.

March 27, 2024

The service is very good and fast. The workers are nice . I would recommend others More

by adietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Wlilson
Apr 13, 2024 -

Penske Honda of Ontario responded

We appreciate the positive review and recommendation. It's great to hear you valued Penske Honda Ontario's quick service and our friendly team.

March 25, 2024

Fixed the issues with the Odyssey. Great customer service. Had an appointment at 7:00 AM.. Picked up my vehicle by noon. More

by johnnytazza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ken , Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

We're glad to hear about your positive experience with the Odyssey service at Penske Honda Ontario. Quantity and quality are our goals for customer interactions, so it's good to know you benefited from both. Thank you for sharing this review.

March 24, 2024

Every time I come to this dealership I'm always pleased with the work and service that I received from the people that work there they're very knowledgeable of your products and services very courteous and More

by Mona Tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Apr 13, 2024 -

Penske Honda of Ontario responded

We're pleased to hear about your positive experiences at Penske Honda Ontario. Your feedback on our team's knowledge and the transparency of our pricing is greatly valued. Knowing that you appreciate both the cleanliness of our facilities and overall service motivates us to continue striving for excellence.

March 24, 2024

Great service, friendly and knowledgeable associates. Anthony Medina is the best!!! Will come back soon More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Medina --excelent, Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

We're glad to hear that our team, including Anthony Medina, provided great service during your visit to Penske Honda Ontario. We look forward to continuing this level of service in the future. Thank you for your review!

March 22, 2024

Did you noticed as you read their reviews for every one star they have four five stars reviews following it. Must probably written by their employees to offset their rating. Pathetic.or just one persn. More

by deauvil777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

Hello, I am disappointed to see your review and sorry to hear that you feel this way. We do complementary inspections on all vehicles we service and make recommendations if they are warranted. We do not swap out parts, as you suggested, just to sell services. We are a highly reputable service and retail center with not only great reviews but also as one of the highest rated Honda Service Centers by customers who have serviced their cars with us and completed their surveys that were emailed to them directly. Based on what you have stated that your car is about 2 years old and if you have not replaced your wiper blades yet, your car would probably need new ones by now. I replace mine every year due to the heat drying them out. I will be more than happy to discuss this further if you wish. I can be reached at 909-974-3811 or kkratky@socalpenske.com. Kind regards, Kris Kratky President & General Manager

Apr 13, 2024 -

deauvil777 responded

Wrong. always had new Hondas , kept them for five or six years before and never had to change my wipers. They always worked great. My son also drive my car and can testify my car wipers were in perfect condition. I also clean my car every week and always check them. My car was given back to me with shredded wipers.

March 20, 2024

I was in and out within 30 minutes. Very helpful and professional service. Waiting area very nice and comfortable. More

by egaeta59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Salcedo, Cathy Hernandez
Apr 13, 2024 -

Penske Honda of Ontario responded

We're pleased to hear about your swift visit at Penske Honda Ontario. Our aim is a comfortable and professional service experience for each customer. Thank you for the 5-star rating!

March 15, 2024

Ken is the best! Fast, efficient, answered all our questions. Penske overall took care of us when we needed them most. We are extremely appreciative of their assistan More

by adrianbanales33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Okimoto
Apr 13, 2024 -

Penske Honda of Ontario responded

We're glad to know our team was able to assist effectively, especially when it mattered most. The value you place on our professionalism is heartwarming and your continued trust in Penske Honda Ontario furthers that feeling. We anticipate maintaining the standard of speedy and comprehensive answers for all your Honda needs at Penske.

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