Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
529 Reviews

529 Reviews of Penske Buick GMC Of Cerritos - Service Center

Sort by
September 04, 2024

Friendly, efficient and comfortable lounge area to wait in. Employees very pleasant and personal during check in and out. More

by henry.santillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Went in for service
Report | Print
September 03, 2024

Customer service and product knowledge were both exceptional. Donald was a great deal of help and guidance for what we needed in our service visit. More

by ABDULSERHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
September 03, 2024

Did not communicate to let me know that they needed to keep my truck a few days. Did not communicate throughout the process. They did not call me when truck was ready (i had to call several times to get More

by Castaneda6706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 16, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Please know we take your feedback very seriously. I would like to speak with you about the level of communication you received from our Service Team, as well as the services done on your vehicle. At your earliest convenience, please reach out to me so we may discuss this further. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

September 02, 2024

Customer service was excellent. The service rep listened to my concerns and understanding and polite More

by Mzscorpio21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

High praise for the service at Penske Buick GMC of Cerritos — we appreciate it. Our team always strives to meet your needs. Hope you have a great day.

September 01, 2024

THE BEST IN SO CALIFORNIA I WOULD NOT TRUST NO ONE ELSE ! !!!! Thank you gmc More

by GIBBY72576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service adviser and manager Gary
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear our trustworthiness stands out. Thank you for choosing us!

August 31, 2024

The waiting time was ridiculous! !! And I had an appointment, can’t even think how much longer it would’ve been without an appointment More

by BUJANDA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback regarding the excessive wait time you experienced during your recent appointment with our Service Team. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

August 31, 2024

Stephanie had excellent customer service, understood the issue, and scheduled an appointment. Fantastic work, Stephanie. More

by BRWILLI5.BW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep, Technicians
Report | Print
Sep 12, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words. We're glad to hear you had a great experience with our team at Penske Buick GMC of Cerritos. Have a great day.

August 31, 2024

Stephanie was very patient and explained options with time constraints various times until I was comfortable with my choice. In the end, I left with peace of mind. More

by Vilma.montalvo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Sep 10, 2024 -

Penske Buick GMC Of Cerritos responded

Happy to hear that our team provided you with a comfortable experience at Penske Buick GMC of Cerritos. Wishing you well with your new purchase.

August 28, 2024

Great service and took care of my concerns when discussed. Took two cars in for service and both where taken cared of accordingly More

by ALMA_RENTERIA2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
Report | Print
Sep 09, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. Glad to hear both cars received great service! Thanks for sharing.

August 26, 2024

Had a 8 AM appointment for a routine maintenance as I waited in my vehicle. All three service clerks were in their pods. No one came out to assist me and when they did, it was after 8:30 very unacceptabl More

by DEREK.AUBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss the level of customer care and attention you received from our Service Team during your routine maintenance appointment. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

1
...
13
14
15
...
53