Penske Buick GMC Of Cerritos

The dealership is about 2.5 hours from where I live, but it is part of the dealer network used by my credit union. James was very responsisive in providing the information I needed during my research. I a it is part of the dealer network used by my credit union. James was very responsisive in providing the information I needed during my research. I asked for several prices on different makes and models, and James responded to all my requests. There was a GMC dealer only 30 miles away from my location, but they did not respond to my request for price and information. From the initial greeting to final acceptance of the deal with the initial price as quoted, the process was very pleasant and quick. The longer process involve the paperworks. I already have my own finance with company check in hand, but it still took a long time to go through the final paperwork. Perhaps this process can be shorten. Overall, I was there almost 2.5 hours with 2 other parties in front of me - since they annouce two sales before I sat with the finance person. The dealer, being an Auto-trader trade-in center, made it easy to trade-in my old car with prior approved voucher from the Auto-trader website. The dealer offer the same price as the voucher - in part due to pressure from James. The trade-in process was painless as well. There was an issue in scheduling the LoJack Tech after I bought my car, but it was resolved about three weeks later. The contact with the service department was a little difficult as they would not return messenges left on answering machines. Overall, it was a good and painless experience buying a new car from James and the Cerritos Pontiac/GMC dealer. Definite would recommend their car buying service. As for the other part of the dealership, will have to wait and see. More

Had to take my 2008 Saturn Outlook XR in for service as having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles ov having problems with the power steering. Turned out the rack pinnion & power steering pump needed replacing. Unfortunately, the car was 4000 miles over it's 36,000 mile warrantee & the parts alone were $1500. Greg contacted GM & got them to cover the parts so I had to just pay the labor. Still cost me $694, but better than paying for both parts & labor. Definitely like this service dept. Very helpful & friendly & they have a nice waiting room with stations where you can work from. More

great service...sales person helpped a lot. after the sale he went over the vehicle, he even proagramed our cell phones to the car's bluetooth. this my 4th new car that i buy and so far is the best deale sale he went over the vehicle, he even proagramed our cell phones to the car's bluetooth. this my 4th new car that i buy and so far is the best dealer that i had deal with. in the future if i buy another new car i will go to PENSKE CERRITOS!!!! More

Matt Licausi was very professional and business like. He did not employ the high pressure tactics common at other auto dealerships. He agreed to hold a car for few hours until I could get to the dealership did not employ the high pressure tactics common at other auto dealerships. He agreed to hold a car for few hours until I could get to the dealership. After discussing my needs and desire to keep costs down, he offered a number of reasonable options but did not pressure me. The written offer was for the advertised price plus customary charges; there were no surprise "forgot to tell you" up-charges or "bait and switch" tactics. While the purchase documents were being drawn up, I was free to sit in the comfortable main lobby and watch TV rather than being kept in a tiny salesman's "pressure cooker" office as I have had to do at other dealers. In general, it was a pleasure to do business with such a pleasant and respectful person. I had a similar experience with Felicia Isaac, Finance Manager. Although filling out paperwork can be very tiresome and frustrating, Felicia developed a rapport that put me at ease. She was also very patient in explaining the many forms and places I had to sign. I felt confident that the transaction was done properly. While driving off the lot in my new car, I left with the feeling that Penske Buick is a reputable company and that I am unlikely to have any unpleasant surprises going forward. More

We stopped by the dealership to take a look at the 2011 GMC models and were greeted by Eddie immediately. He was very professional from the beginning and asked important questions to find out what vehicle GMC models and were greeted by Eddie immediately. He was very professional from the beginning and asked important questions to find out what vehicle would best suit our needs. We appreciated that he wasn't pushy and offered to have us go on a test drive, and really took his time to make sure we found the right model for our needs. His Sales Representative, Richard Fonseca, took us on the test drive and reviewed all of the Yukon's features. He was extremely knowledgeable and throughout the entire purchase and I especially appreciated his attention and service post sale. I could tell that Customer Service wasn't just something they talked about being important, but rather was really something that mattered to Richard and Eddie. After the purchase Richard assisted us to make sure we got the Blue Tooth, Alarm, and Radio set-up to our preferences. I am happy to recommend the dealer (Cerritos Pontiac, Buick, GMC, Hummer in Cerritos, CA) to anyone I know and will happily refer Eddie Niri and Richard Fonseca to them both. More

My wife and I had sent out e-mails to multiple dealers, and Matt responded very promptly. We was the only one that was able to negotiate to a reasonable enough price for me to come in and see him. We went and Matt responded very promptly. We was the only one that was able to negotiate to a reasonable enough price for me to come in and see him. We went down and had a very nice experience. He was very friendly and willing to try his best to accommodate our needs at a price we could afford. We thoroughly enjoyed our purchase with him, and would recommend him to anyone looking. He's even spent time to answer questions we had after the purchase, which shows dedication. More

The service was great and Greg was very Helpful. I was told that it would be done in three hours or so and it was done in half of the time. The only problem was the price of the oil change was pricey. I w told that it would be done in three hours or so and it was done in half of the time. The only problem was the price of the oil change was pricey. I would recommend this dealership to others, and would go back if the prices are lower. More

I would defenlnitely recomend Cerritos GMC. The whole new car experance was paine free. I called Matt I told him what vehicle was interested in with the options I wanted. Matt got right back with me the same car experance was paine free. I called Matt I told him what vehicle was interested in with the options I wanted. Matt got right back with me the same day. He told me what he had avaible. I made an apointment with Matt. When I arrived Matt had the Trucks Out front ready for me to see. He was very knowledgeable about the trucks. I picked one out I felt he was very up front on pricing. We made the deal and I was on my way. More

From my first email to this dealership and after actually going there to purchase my new gmc from my salesmen to the sales manager to the finance man it was a pleasure doing business in a stress free dealers going there to purchase my new gmc from my salesmen to the sales manager to the finance man it was a pleasure doing business in a stress free dealership it was one of the best transaction I have had and I have been in many. Also being in Real Estate dealing with the public it is a very hard job at times but this was professional and would recomend this dealership and staff to all my friends More

Matt did a great job working with us until the exact car with all the features we wanted was found. Then, he drove 2 hrs to get it and had it ready for us in very short order. We really appreciate the ef with all the features we wanted was found. Then, he drove 2 hrs to get it and had it ready for us in very short order. We really appreciate the effort he took to make sure our experience was pleasant. More