Penske Buick GMC Of Cerritos

Customer service is great they explained everything to me, very nice people, very friendly. The helped me alot and they answered all the questions i had and helped me with everything possible. I got some me, very nice people, very friendly. The helped me alot and they answered all the questions i had and helped me with everything possible. I got some stuff installed into my new denali.They did an excellent job with the installation. Overall Experience GREAT. I was more than satisfied, I got the truck i wanted and it came out to a very good price. Im Happy with the service cerritos GMC gave me. I would recommend this dealer to all my family and friends. More

SAM WAS VERY FRIENDLY AND ATTENTIVE AND MADE SURE I GOT THE CAR THAT I WANTED. HE TEST DROVE DIFFERENT SIZE VEHICLES WITH ME AND THOROUGHLY EXPLAINED THE DIFFERENCES IN THE VEHICLES. HE MADE SURE WE WERE THE CAR THAT I WANTED. HE TEST DROVE DIFFERENT SIZE VEHICLES WITH ME AND THOROUGHLY EXPLAINED THE DIFFERENCES IN THE VEHICLES. HE MADE SURE WE WERE COMPLETELY SATISFIED WITH OUR PURCHASE FROM START TO FINISH. THE SALES MANAGER WHOSE NAME I CANNOT RECALL WAS ALSO VERY NICE, ATTENTIVE AND MADE US FEEL VERY COMFORTABLE. More

From the first contact,the sales manager introduced us to Mr.Sam Nachawati, he was kind, patient, very knowledgable of the vehicles in which we showed interest in; and made his recommendations !!honestly and Mr.Sam Nachawati, he was kind, patient, very knowledgable of the vehicles in which we showed interest in; and made his recommendations !!honestly and sincerely and left it up to us to make our own decisions without pressuring us to hurry up or buy the most expensive vehicles. All of the staff in which my family and I came in contact was both courteous and warm not stand offish!Mr.Oscar Colis was both professional and very knowledgable of services and products available to be helpful and useful in protecting our vehicle I would indeed recommend this dealership to any potentialy car buyers they were both a warm and friendly dealership. More

The operater answering the the phones is very rude, I can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mention can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mentione that this was a cash deal on a 2007 Cadillac Escalade which they have already been paid for. Jason and B.G. Woodhouse have been very helpful, but as far as the rest of the staff they need to go back to customer relationship training. More

I was greeted by Sonny who was very pleasant and knowledgeable. I explained what I was looking for and he was aware of a vehicle that matched my needs which came in on trade and had yet to be put on knowledgeable. I explained what I was looking for and he was aware of a vehicle that matched my needs which came in on trade and had yet to be put on the lot. Sonny bent over backwards to make sure that i got said vehicle even though it was probably 3 days away from being a sellable vehicle. Sonny enlisted the assistance of Manager Jason Arvidson, who set the wheels in motion to get all of the service issues (cracked windshield, tire sensor issue) resolved and get me in this truck. over the course of the next couple of days, either Sonny or Jason called me daily to give me status updates. when the vehicle was ready, Sonny called to schedule a time for me to come in. I was trading my previous vehicle in and the amount that these gentlemen offered me on trade far exceeded the number that I was expecting. I was on the lot for no more than an hour total and the deal was done. I would highly recommend this dealership and especially these two gentlemen if you are in the market for a new vehicle. They made the process a breeze and were a pleasure to work with. I have done a significant amount of research on the vehicle i purchased and know that I got the best deal possible. They have also assured me that if anything goes wrong with this vehicle, that i need simply to bring it back and they will take care of it. Penske GMC is a 5 star dealership in my opinion. More

The day I walked into the Cerritos Buick Dealership was the first time I had purchased a vehicle on my own. The salesman Jay immediately put me at ease. He answered all my questions during every step of th the first time I had purchased a vehicle on my own. The salesman Jay immediately put me at ease. He answered all my questions during every step of the process. He was extremely helpful explaining all the working details of my new vehicle. If I ever purchase another vehicle I would return to the same dealership and hopefully be assisted by Jay again. Sincerely, Louise Babb More

Excellent customer service. It is evident that they wish to sell cars if at all possible. The day of my visit, the dealership was extremely busy, and there was no water/refresements available except th to sell cars if at all possible. The day of my visit, the dealership was extremely busy, and there was no water/refresements available except through vending machine. My only suggestion for improvement is that at a minimal, coffee and/or water should be available at no charge to potential buyers. More

Just purhcased a 2011 Acadia. Chris was so helpful and was willing to answer any questions we had and was there for anything that we needed. The entire exprience was very easy and pleasant (never had that was willing to answer any questions we had and was there for anything that we needed. The entire exprience was very easy and pleasant (never had that at any other dealership) I recommend this dealership and to see Chris for anything that you need. He makes you feel comfortable with what you are buying and is quick to explain everything to you before you even have to ask! 5 stars!!! More

I called the gmc dealership regarding an internet special and i spoke with a MR Jason Ardvison he was very helpful and to the point which was very reassuring to me as i arrived at the dealer ship the same da and i spoke with a MR Jason Ardvison he was very helpful and to the point which was very reassuring to me as i arrived at the dealer ship the same day A Mr Richard Fonseca greeted me and already had the trucks i had described to him over the phone ready to show and go it took me about 5 minutes tp make my decision onn a Gmc sierra 1500 sle having the trucks both side by side made it that much easier in making a decision Richard was very helpful and curteous as i asked many question's both associates Mr Fonseca And Ardvison made it as easy as possible cm,opleting the transaction and i would definitely recommend Cerritos GMC and Richard And Jason to my Family and friends once again thank a million and happy holidays From the Martinez Family. More

This dealership and salesman Isaac Tapia were all very helpful in this transaction. They helped answer all of my questions for my husband while he was busy at work and then had the Acadia and everything r helpful in this transaction. They helped answer all of my questions for my husband while he was busy at work and then had the Acadia and everything ready for him to review when he arrived at the dealership after work. We had our 2 very young children with us and they were very accomodating and fast! They were very helpful in every part of this transaction. My husband is not one to spend hours upon hours at a car dealership trying to haggle with salespeople but even he was impressed with the service we have received here. We will definitely recommend this dealership to anyone! More