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Penske Buick GMC Of Cerritos
Cerritos, CA
945 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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Finance Experience
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Service Time
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Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
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Showing 945 reviews
December 26, 2010
I WAS VERY HAPPY WITH THE ENTIRE EXPERIENCE FROM START TO FINISH. EMAD MASADE WAS VERY PATIENT AND I NEVER FELT RUSHED. I WOULD HIGHLY RCCOMMEND THIS DEALERSHIP TO ALL MY FRIENDS,AND WOULD BE HAPPY IF TH FINISH. EMAD MASADE WAS VERY PATIENT AND I NEVER FELT RUSHED. I WOULD HIGHLY RCCOMMEND THIS DEALERSHIP TO ALL MY FRIENDS,AND WOULD BE HAPPY IF THEY WANTED TO USE ME AS A REFERENCE. I DID GO TO A NUMBER OF DIFFERENT DEALERSHIPS, AND ENDED UP BUYING FROM CERRITOS GMC, AS I FELT NO PRESSURE. BY THE WAY I TRAVELED 400 MILES TO BUY MY NEW GMC TERRAIN. I LIVE IN ALAMO CA. ZIP 94507, AND TRAVELED 400 MILES TO LONG BEACH CA. 90808 TO PURCHASE THE NEW VEHICLE. AND THE PRICE I PAID WAS THE BEST I COULD FIND ANY WHERE. More
by TERRAIN
Employees Worked With
EMAD MASADE
December 22, 2010
I was very happy with the entire experience. There was no sales pressure at all and I felt very comfortable. The employee answered all my questions without making me feel as though I was just another sale. T sales pressure at all and I felt very comfortable. The employee answered all my questions without making me feel as though I was just another sale. The dealership was also very clean... I left very happy with the car and the price that we agreed upon as well. I would come back or recommend this dealership to friends in the future. More
by towfigh123
Employees Worked With
Matt Licausi
December 22, 2010
I contacted this dealer through their website and had a response in less than 1 day. We scheduled an appointment with James montoya and went to the dealership in hopes of buying a '11 Yukon. James' sales response in less than 1 day. We scheduled an appointment with James montoya and went to the dealership in hopes of buying a '11 Yukon. James' sales approach was very relaxed and made my wife and I extremely comfortable. He showed us all of our financing options along with a no-pressure approach that made our decision to buy from Cerritos GMC an easy one, along with the vehicle pricing being the best around! We are extremely happy with our purchase and would definitely recommend Cerritos GMC to anyone in the market for a Buick or GMC. More
by djsegovia
Employees Worked With
James Montoya, Cathy Sommerville
December 17, 2010
We made the deal in 15 minutes,but took 6.5 hrs. to get the new Yukon. We had to wait 2 hours just to talk to Finance Dept. Their excuses, we have only two officers. Paint Chipped two areas during deliver the new Yukon. We had to wait 2 hours just to talk to Finance Dept. Their excuses, we have only two officers. Paint Chipped two areas during delivery. The new Yukon was never washed. The roof were white/gray with from the dust at delivery. Work order for repaint. Service never called me for repair. 5 days later I went to Service Dept. myself. Got there, Service Dept. does not know anything about the work order. Service associate had to make another work order. Manager now involved. I left the brand new Yukon to get chipped area painted. 4 days later Service Manager Mike Zermeno called at 2 pm for pick. I got to dealer at 7pm(dark). I inspected the repaired area(tailgate). The repaint was like a touch up paint. I can see gray primer. Then I noticed 2 dents around the tailgate area. I am mad, it's a brand new Yukon. I then looked to upper right corner of the SUV and noticed that paint area was all dull. Why?? Nothing was to be touched at that area!!! Now I am really mad. I yelled at the Manager, "I do not trust you guys. I brought in a brand New Yukon, and you guys mad dents to the SUV." So, I continued to walk around the SUV, no surprise anymore. I found another dent at the Driver's door. Enraged, I ask Service Manager Zermeno, "did you inspect my Yukon before you called me to pick it up?" His answer, "I was in a meeting all day." So, I ask my Service Associate next to Zermeno, did you inspect my car? Associate Greg Tong, could not answer. I told both of them, how could you call your customer to pick up their vehicle if you did not inspect your work?? What kind of employee and Manager are you. You represent General Motors. Make this worse..I received my 1st. monthly payment while the brand new Yukon that I bought from them is in their shop. I told the Service Manager that I need to talk to the General Manager about this. Service manager stated," General Manager knows about the issue. 15 minutes later I spoke to General Manager. He stated, "I do not know about you issue." This is how bad my experiences with Cerritos, CA. GMC is. After explaining to Gen. Manager my problems...THE GENERAL MANAGER. said," I WILL BUY THE CAR BACK FROM YOU." What really mad me mad. After the next day after buying my car, I brought 3 coworkers to buy from their dealer and this is what i get in return. Thanks employees of GMC of Cerritos, CA. I will never go there as long as I live. And guess how many mouths will I tell. More
by rkith
Employees Worked With
greg tong/ mike zermeno
December 15, 2010
I HAD AN EXCELLENT EXPERIENCE WITH CERRITOS AUTO DEALER! I WENT IN AND TOLD SAM EXACTLY WHAT I WANTED WHICH WAS A 2011 BUICK LACROSSE CXL IN BLK, WITH BLK LEATHER INTERIOR. HE CALLED AROUND AND MADE IT HAPP I WENT IN AND TOLD SAM EXACTLY WHAT I WANTED WHICH WAS A 2011 BUICK LACROSSE CXL IN BLK, WITH BLK LEATHER INTERIOR. HE CALLED AROUND AND MADE IT HAPPEN! OSCAR FINANCED US AND MADE IT QUICK EASY AND I WAS OUT OF THERE IN A SHORT AMOUNT OF TIME! THANKS AGAIN SAM AND OSCAR! More
by SG143STARS
Employees Worked With
SAM AND OSCAR
December 14, 2010
Fantastic experience, from phone call to completion. Very efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 S efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 Saturn Vue hybrid which required a recall/battery replacement. Other so-called GM certified dealer/service centers gave me a royal runaround (over three months without obtaining the required part), but with Greg and the others at Cerritos GMC Buick, I got the work done NEXT DAY! They also performed a service and suggested a way I could prevent that particular service in the future. Way to go! More
by triciastoddard
Employees Worked With
Greg Tong
December 14, 2010
I wrote Thomas for a quote through the GMC site, and I can honestly say that I am very happy that I did! This dealership is very nice from top to bottom. Everyone there was friendly and I felt that they can honestly say that I am very happy that I did! This dealership is very nice from top to bottom. Everyone there was friendly and I felt that they were actually there to help me. I highly recommend this dealership as they are there to help you and they are very competitive with their prices compared to other dealers. I know this as I shopped four other GMC dealers on top of Cerritos. I will recommend this dealership to my friends and family! More
by wogie4
Employees Worked With
Thomas Woolsey
December 12, 2010
Dealership very professional. I appreciated the work that went into obtaining all available cash back opportunities. Process was short and sweet and all personnel were very accomodating. With all the ne that went into obtaining all available cash back opportunities. Process was short and sweet and all personnel were very accomodating. With all the new features that I had not had before, they took the time to explain them to me. More
by Lucys222
Employees Worked With
Issac Tapia
December 10, 2010
HAD A GREAT EXPERIENCE WITH B.G. WOODHOUSE WE WERE WORKING WITH SEVERAL DEALERSHIPS AND WE REALLY FELT COMFORTABLE WITH B.J. AND WENT BACK AND FORTH FOR SEVERAL DAYS AND THEY REALLY JUST BEAT OUT ALL WORKING WITH SEVERAL DEALERSHIPS AND WE REALLY FELT COMFORTABLE WITH B.J. AND WENT BACK AND FORTH FOR SEVERAL DAYS AND THEY REALLY JUST BEAT OUT ALL THE OTHER DEALERSHIPS AND GOT US THE BEST PRICE.. OVERALL THE WHOLE STAFF WAS FRIENDLY AND A PLEASURE TO WORK WITH.. More
by BULLLDOGGS
Employees Worked With
B.G. WOODHOUSE
December 09, 2010
Sales and finance staff were attentive and understanding of our situation and needs. There was no pressure or sales tactics used. Sales staff was knowledgeable of vehicle types. Communication regarding the of our situation and needs. There was no pressure or sales tactics used. Sales staff was knowledgeable of vehicle types. Communication regarding the purchase was prompt and appropriate. Sales made sure we were satisfied with the vehicle and transaction. More
by japuzzo
Employees Worked With
Isaac Tapia
