Penske Buick GMC Of Cerritos

They fixed my GPS system & did a good job. It needed a few more parts but they didn't charge for me for them, so as to not "up charge" me after giving me the estimate of what it would cost. I It needed a few more parts but they didn't charge for me for them, so as to not "up charge" me after giving me the estimate of what it would cost. I really appreciated that! More

Got me in and out of there in a timely manner. Communicated about additional stuff that could be done with the mileage I was at. Communicated about additional stuff that could be done with the mileage I was at. More

Service advisor was not helpful. Did not assist in anyway with figuring out why my service contract was not tied to my truck purchase. Told me to contact the Tustin GMC dealership an Did not assist in anyway with figuring out why my service contract was not tied to my truck purchase. Told me to contact the Tustin GMC dealership and work it with them directly. This is where I should have my service needs fulfilled. More

I had reached out via cars. com regarding a Nissan Titan that I was very interested in. At first, the dealer seemed responsive and texted/emailed me about my interest. But then I com regarding a Nissan Titan that I was very interested in. At first, the dealer seemed responsive and texted/emailed me about my interest. But then I sent multiple emails and left multiple voicemails with no response for days. I would be coming from 3.5 hours away and I trying to make it clear that I was very interested and to see if the truck could be held for me. Well I had just about given up when I finally got a call back to let me know the truck had sold the night before. The girl who called me ( Camille) was very nice and tried to see if they had any other used trucks in my price range which I was also very clear about, but they did not so she asked if I would consider buying new. I was very clear again with what my price range was and I know how inflated the market is so I knew there’s no way it would work. But she insisted that she check the numbers and send me the best quote she could get. The quote was more than double my price range so it was almost more frustrating that she’d even send me the quote. Although Camille was nice when I was finally contacted, Overall, I didn’t have a great experience. More

They Sold the car out fro. Under me. after I had applied and it hit my credit. Under me. after I had applied and it hit my credit. More

First and foremost, my salesperson Alex was awesome. Super nice, honest, easy-going, great communication & customer service, and actually cares about you. And the rest of the team that I dealt with as w Super nice, honest, easy-going, great communication & customer service, and actually cares about you. And the rest of the team that I dealt with as well - JJ (Alex’ backup), Josue (closer/mgr/desk), and Indira (finance) were all great to work with as well. Thanks team! More

Quick response over internet. I personally did not follow through but will contact soon. Thank you I personally did not follow through but will contact soon. Thank you More

If I could give this dealership less than one star I would because they worth zero start. The biggest problem That I had is they are not honest. They lie to me. I bought a truck from them and they told would because they worth zero start. The biggest problem That I had is they are not honest. They lie to me. I bought a truck from them and they told me that there was an aftermarket alarm already installed in the vehicle, all it needs is to activate after I purchased the truck. They said I have no choice and FORCED me to pay $995 for it which I do not want. Turn out, the alarm was NEVER installed like they said. When the alarm people call me to set up an appointment to activate the alarm I thought it was just a 5 minute activation, no It is an installed appointment which I have to waist an hour for. Second, the finance manager, Walter, told me the salesman, Javier, will call me with a few days to apply the second layer of Luxcare that I paid for but the salesman never call. After 2 weeks went by, I called several times trying to talk to the finance manager and the salesman but neither one of them answered the phone. I left the message, they do not call back either. As of today, 6/10/23, it has been 3 weeks with several calls, text messages and no respond from neither one. More