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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
947 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 947 reviews

May 27, 2023

I just pick the car yesterday. ,My car still have same problem. I needed to bring back. Last time, Signal Hills gave a rental car while in service but Cerritos didn’t. More

by NIACHAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023

The experience I had was great the sales team was able to answer all of my questions to help me better understand exactly how a lease worked. They helped me get into the car I wanted and it was an overall gr More

by rudy.villegas1008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2023 -

Penske Buick GMC Of Cerritos responded

Rudy, informative care and great experiences are always our Sales Team's goal here at Penske Buick GMC of Cerritos. Thanks for visiting, and we hope to have the pleasure of doing business with you again.

May 26, 2023

Service Technician was professional and they were able to resolve my issue same day. Had my vehicle fixed by the afternoon. Definitely the best service department in the area. More

by Ericsilva09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
May 27, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for this 5-star review of our Service Team here at Penske Buick GMC of Cerritos. It is rewarding to see that our team was able to resolve your issue the same day. We're most definitely the best Service Department in the area!

May 26, 2023

My appointment was for Noon. Was supposed to take two hours. I waited in the visitors lounge. 2 1/2 hours later I called the service writer, Donald. He was at lunch. They ha More

by LARRYLONG714
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your feedback regarding the level of communication received from our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

May 25, 2023

I am not much of writing reviews, this should not be mandatory of your customers unless the rating is unfavorable More

by Stevensevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
May 26, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing to see our team here at Penske Buick GMC of Cerritos. Your 5-star review of your experience is greatly appreciated. We always welcome customer feedback as it helps us improve the customer experience. Thank you for your time and we hope to assist you again.

May 24, 2023

WENT IN FOR RECALL SERVICE AND THEY WERE THE ONLY ONE WHO CALLED ME AFTER GETTING THE PARTS. BOUGHT MY TRUCK HERE AND WILL BUY NEXT VEHICLE HERE. SERVICE WAS GREAT. More

by ALEXGYOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE FEMALE PERSON
May 25, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to leave a positive rating and review for us at Penske Buick GMC of Cerritos. We are happy our Service Team was able to assist you with your recall for your vehicle and provided updates. We thank you for your business.

May 23, 2023

Excellent service very kind I will recommend this dealer to my family and friends GMC the best More

by ESPANAITALO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Penske Buick GMC Of Cerritos responded

Our team here at Penske Buick GMC of Cerritos is proud to read that you had an excellent experience with us. We appreciate you leaving us this excellent 5-star review and recommendation. Please feel free to contact us again if we can do anything else to assist you.

May 23, 2023

Amazing customer service very kind and helping with information we didn’t know he explained and made sure we understood so thank you!Javier More

by ESPANAITALO10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Penske Buick GMC of Cerritos wants to thank you for your uplifting words and review. We're thrilled to read that our team provided amazing customer service and helped answer any questions you had during your visit. We are always happy to help.

May 21, 2023

Great service I knew what I wanted and was in and out Thanks to cam More

by ALEXSALAS562
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review! We truly appreciate your feedback. We see that you had a great experience with us and acknowledge that you knew what you wanted, allowing us to provide efficient service. We're glad we were able to get you in and out quickly. Your satisfaction is important to us here at Penske Buick GMC of Cerritos, and we're grateful for your support. We look forward to assisting you again in the future.

May 20, 2023

Great service and fast. On time I will be back for my maintenance routine. Thank you More

by mrengineering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your five-star review. Our Service Team works tirelessly to ensure all service visits are completed in a timely manner. We appreciate your business. Please don't hesitate to contact us at Penske Buick GMC of Cerritos should you need any further assistance.

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