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Penske Buick GMC Of Cerritos
Cerritos, CA
947 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
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Showing 947 reviews
Verified Customer
June 02, 2023
Within minutes of arriving in the service bay we were greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable, vending machines if you desire some munchies, very clean restrooms and last but not least, great music playing. Any of the clientele that walked by us were quite friendly. Work was done in a timely matter. Only one little hiccup, I received a coupon two days later for $10 off the service I just paid for. More
by LADIELIBERTY4
Employees Worked With
Donald Moreno
June 02, 2023
Anthony Aguilar was a great/no non-sense sales guy. He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He was nice, friendly, and very welcoming...that is, until I wasn't choosing any of the "additional services" to add to my monthly car payment. I did my homework before looking for a new car and knew what I was getting and not getting. He asked why I wasn't getting gap insurance and explained that I was getting it from my credit union. Walter said he was getting the information from my credit union and then gave me an estimate of $600 plus after asking how much the Gap insurance was. I told him that my credit union told me a different amount in the $400's and then he said, oh yeah. I said no thanks, and he proceeded to finalize the process. Walter continued asking other questions and signature requests, but the friendliness faded away. Maybe Walter was upset that I didn't select any "options," and the mood of the whole process changed from night to day. Walter's rudeness at the end when he was getting up from his desk, I wasn't sure where he was going, or where I was supposed to go, to the point that I asked him if I go out, and he said, yeah, he'll be right behind me. Sometimes people's lack of understanding of providing good manners and/or great customer service means that one communicates with their client/customer every step from start to finish. I'm going with my stepdad next month to purchase his truck, and I will call Anthony Aguilar to be my primary salesperson. Still, I will definitely ask to deal with a different financial services manager. For this reason, I'm giving four stars to Penske Buick GMC of Cerritos. It shows how one unfortunate moment can leave what was supposed to be a great moment to a disappointing experience. More
by Jenn LA
Employees Worked With
June 01, 2023
I have had faith in dealing with Penske if Cerritos for last 10 yrs. Thank you for all you do to make it a fast and easy experience. I’m very happy😁 I would totally and without hesitation recommend this d last 10 yrs. Thank you for all you do to make it a fast and easy experience. I’m very happy😁 I would totally and without hesitation recommend this dealership to any family and friends. More
by HECDEB
May 30, 2023
They had a good costumer service and it was a pleasure buying my car there! buying my car there! More
by sheyra
May 29, 2023
Anthony Aguilar very professional, not pushy I felt comfortable with him .. this dealership was not pressuring as the other 5 I visited comfortable with him .. this dealership was not pressuring as the other 5 I visited More
by rockrocket
Employees Worked With
May 28, 2023
Amazing support. Excellent customer service. Thoughtful and we are truly grateful for Tony and his work Excellent customer service. Thoughtful and we are truly grateful for Tony and his work More
by poppy2
May 27, 2023
Car service was fine but I was really annoyed with the customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to c customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to call for pick up once I am ready to return. Called dealership and was told that there is no pick up provided. Why wasn’t I made aware of that from the beginning so that I could plan for alternate transportation? End up having to take an Uber back and that’s when I was told that the dealership doesn’t provide pick up but that there was a city shuttle who can drop me off. Really! Also was almost late to work because it took almost 3 hrs instead of 2. All you have to do is communicate with your customer if it’s going to take additional time to complete the work, very simple! More
by BWDAYSPA
Employees Worked With
Donald Moreno at Buick Cerritos
