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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
998 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
Contact Dealership

18400 Studebaker Rd

Cerritos, CA

90703

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Showing 998 reviews

January 10, 2025

Was sold a lemon & they wanted to charge me to fix it, also got done dirty on a tire warranty, this place is garbage More

by CHAVEZSAMUEL0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
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Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We understand your frustration with your purchase. You did purchase a high-mileage used vehicle and declined the purchase of an extended warranty. You brought the vehicle back after the dealer warranty expired. While we do everything in our power to recondition a vehicle, we do not know what will happen months from purchase. Regarding the tire and wheel warranty, we confirmed the mistake in coverage that you purchased and agreed to the full refund amount as soon as it was brought to our attention. I'm not sure how that is "being done dirty." Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 10, 2025

Service was fast and efficient. Stephanie’s customer service was impeccable. Would definitely be returning for my next service. More

by Roman_jocelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Appreciate the kind words about our team. We're glad to hear the service was efficient. Looking forward to assisting with your next visit at Penske Buick GMC of Cerritos.

January 08, 2025

I have never been treated better at a dealership in my life!!! They CARE about customers and their safety, they bent over backwards to make sure I wasn’t inconvenienced waiting for parts by providing me More

by Dstavlin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service is AMAZING. Gary was also extremely helpful.
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Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're glad to know our team could provide you with excellent service here at Penske Buick GMC of Cerritos.

January 08, 2025

Prompt and clear communication. Michael Mo was very curtious and funny. Truck was ready when promised. More

by Boss2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mo
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Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a positive experience at Penske Buick GMC of Cerritos. Our team is always here to provide prompt and clear communication.

January 07, 2025

My camille was very helpful, kind and understanding. She did her best to accommodate me More

by johnsontishad@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto
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Jan 10, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I am glad to know that our team was kind and understanding while assisting you, however, I would like the chance to speak with you to learn more about your experience and the 1-star review you have shared. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 05, 2025

I was impressed with their transperancy with pricing and their professionalism. No games, no hidden charges and they offered the lowest price of all the dealerships that I visited. I was able to leave with More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German Rodriguez, Jose Solis, Matthew Stein
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Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. It's great to hear you enjoyed your truck-buying experience with our team. Wishing you many happy miles in your new ride!

January 05, 2025

Part of the Penske GMC Cerritos Family! ! THANK YOU! Clarissa Vargas Was very Professional made my Wife & Myself feel like Family very polite and knowledgeable about my Interest for the 2024 More

by RESINMORENO69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your trust in our team and the 2024 Canyon Truck. Wishing you many great adventures with your new GMC truck.

January 05, 2025

Employees are all very courteous and professional. My concern being the extravagant labor costs. Makes me want to look for a good, mom and pop shop! More

by DEREGALITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs/maintenance
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Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your acknowledgment of our team’s professionalism at Penske Buick GMC of Cerritos. If you have cost-related concerns, feel free to reach out and we can address it together.

January 01, 2025

I had a good buying experience at Penske GMC of Cerritos. Paperwork was completed very quickly. More

by mzafar05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josue Moreno, Camille Soto
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Jan 02, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with us. We're glad you enjoyed a smooth buying process at Penske Buick GMC of Cerritos.

January 01, 2025

The people are friendly and polite. The work done on my brand new truck was excellent. However on picking up my truck, I did a walk around inspecting the detailing work and discovered t More

by robertmcintosh
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Anthony Aguilar
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Jan 04, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos. I would like the opportunity to discuss your recent experience with our Service Department regarding the paint on the driver's door. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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