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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
1,035 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,035 reviews

April 12, 2024

Making an appointment was easy staff very friendly and informative and the work performed was very good, I was very pleased. More

by JMSTUIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that scheduling was simple and our team provided valuable information at Penske Buick GMC of Cerritos. Pleased to hear the work met your expectations.

April 11, 2024

As far as me and my truck there was very little communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me w More

by KEVINREFLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel , Matthew Stein
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Apr 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you to address your feedback regarding your recent visit with our Service Team. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 10, 2024

always bring in truck for service. no problems. However, brought gmc truck in last Friday for service. completed. had to bring in for malfunction window, then got a call regarding fr More

by GJLLDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Valencia
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May 01, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for sharing your review with us at Penske Buick GMC of Cerritos. We appreciate your business and are glad we could help take care of your vehicle. If you have any questions regarding the service recommendations you received, please don't hesitate to reach out to me. Best regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 09, 2024

Clean and Quick! Attentive of my presence and asked by several employees if I was being helped. However I did inform them of a service light for "Stability Track" kep More

by RONNIERRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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Apr 30, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. I would appreciate the opportunity to speak with you about your recent visit to our Service Department regarding a service light in your vehicle and fixing the recall. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 08, 2024

Great customer service by Albert Valencia, very kind, professional Also Joseph, he helps also, also gave me a ride home with shuttle, wonderful customer service. The mechanic also did a great job. E More

by DLIZ6025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia, and Joseph
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about our team at Penske Buick GMC of Cerritos. It pleases us to hear you're happy with the customer service, shuttle feature, and the work our mechanic did for you. We look forward to serving your car needs moving forward.

April 07, 2024

Friendly staff and were eager to answer our questions. Great service from Jose and Darren. More

by KODY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind feedback. It's great to learn that our team could provide you with notable service at Penske Buick GMC of Cerritos. We hope to continue impressing you in the future.

April 05, 2024

Exceptional customer service including recommendations with priorities, timing to perform inspections and complete requesred service items. More

by DESIEEVELYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your recognition of our customer service at Penske Buick GMC of Cerritos. We value your commendation and we're pleased that the timing and accomodations met expectations.

April 04, 2024

Albert is great. Service is excellent! This is my 3rd Yukon and I love it. More

by VCOXCHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to know our team meets your expectations at Penske Buick GMC of Cerritos. Your loyalty with Yukon models is appreciated.

April 03, 2024

Great experience! Had an issue with the initial truck and they swapped it to another truck for me seamlessly! More

by rychau89
Recommend Dealer
Yes
Employees Worked With
Camille Soto, Matthew Stein
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback at Penske Buick GMC of Cerritos. It was our pleasure to ensure a smooth truck swap for you during our services. Thank you for the 5-star review.

April 02, 2024

Always keep us informed and car is ready as promised . Staff is very friendly and helpful More

by JWCHOCOLATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 17, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. We're pleased that you found our team helpful and that we met all expectations regarding service timing. Thank you for trusting us with your car's needs.

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