Penske Buick GMC Of Cerritos

This dealership is great with customer they really take the time off to make sure customer satisfy the time off to make sure customer satisfy More

Purchased a used car with relatively low mileage (61K miles) but it needed $6,300 in repairs, which is excessive for a vehicle that only cost $15K. The dealer could have disclosed the need for repairs, a miles) but it needed $6,300 in repairs, which is excessive for a vehicle that only cost $15K. The dealer could have disclosed the need for repairs, as they were all quickly discovered in my post-purchase garage inspection -- repairs included timing belt, brake rotors, brake shims, radiator, and more. I don't feel good about this transaction because of the lack of transparency and the very large repair bill. More

The call center schedules appts for Cerritos and told my wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let t wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let the window person know to come. So I wasted my time going on Friday and she had to call the window person to schedule a new appt. The call center should be aware of this instead of scheduling appts and not having this information . Also the call center person was suppose to put all the notes in about the reason for the appt including I can on March 5 for the same repair and she did not. The appt was made on Tuesday April 9. When Cerritos got the appt they should have made sure the window person could be they’re. Stop wasting customers time More

Dealership was very clean and a wonderful helpful staff. I would highly recommend GMC of Cerritos to my friends and family. I would highly recommend GMC of Cerritos to my friends and family. More

Both sales people and the manager were excellent. Whole process completed in 3 hours friendly , professional and straight forward. Whole process completed in 3 hours friendly , professional and straight forward. More

Dealership was very friendly with the entire family and went above and beyond to help with any questions I had. went above and beyond to help with any questions I had. More

The dealership was very clean and provided plenty of places to wait. The staff was friendly and helpful. places to wait. The staff was friendly and helpful. More

I brought my car in for transmission issues the technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still doing the same thing. More

I absolutely love the team at Penske GMC! They are always knowledgeable, friendly and ready to assist the customers with a smile! They are always knowledgeable, friendly and ready to assist the customers with a smile! More

Nice customer service, very clean and neat lounge. They have done exactly what customer asked. They have done exactly what customer asked. More