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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
1,033 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,033 reviews

May 01, 2024

Overbooked appointments. Slow for service. Never gave me updates about my car. No apologies. Waste of time going there. More

by ronaldseiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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May 04, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is very important to us. I would like to speak with you about the level of customer care you received during your recent visit with our Service Team, as well as the time taken or an appointment. Please reach out to me at your earliest convenience. I look forward to speaking with you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 30, 2024

Clarissa vargas took care of me very nice and very helpful. Definitely recommend anyone who wants to purchase a car or truck she's your girl. More

by Boxerflores
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad you found our team helpful at Penske Buick GMC of Cerritos. Appreciate your recommendation and we hope to see you again soon.

April 30, 2024

Courteous, friendly, quick, easy in and out service A plus ease to schedule car services More

by Gearingfamily4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie at the service check in for GMC
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind remarks about Penske Buick GMC of Cerritos. Our team is glad that the scheduling and quality of car services met your expectations. We intend to continue this standard for all our clients.

April 30, 2024

Overall experience was great. Everyone worked with me to get the purchase done. Everything was explained well and I didn’t feel rushed. Great job! More

by xx.57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Jose Solis
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your review. It was our pleasure at Penske Buick GMC of Cerritos to ensure a pleasant, unrushed purchasing experience with clear explanations. Thank you for sharing your opinion.

April 29, 2024

Awesome and friendly staff very informative and knowledgeable answered all of my questions. They knew all about their vehicles. More

by AMANDACABRERA04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando in finance , Josue Moreno, Jose Solis
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad our team could assist you at Penske Buick GMC of Cerritos. Your endorsement of our well-versed staff makes all the difference.

April 28, 2024

Stephanie, my service advisor was amazing, always checking in with me in the waiting room then getting me a ride home when my service changed. More

by KSPPASSION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear about your experience with our team at Penske Buick GMC of Cerritos. Ensuring you stay informed and comfortable is a top priority for us. Thank you!

April 28, 2024

Poor customer service at service department. Asked for oil change no details given. what was included or cost of service. More

by jaimemartin46
Recommend Dealer
No
Employees Worked With
Donald
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May 03, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about the level of customer service you received during your recent visit to our Service Department for an oil change. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 27, 2024

Got straight to point and was very pleased with my service at Cerritos gmc dealership More

by Mauricetarkington5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad your service experience at Penske Buick GMC of Cerritos was to the point and satisfying. Thank you for choosing us.

April 27, 2024

Jose the salemans worked with me on finding a good deal for me also everyone else in the dealer More

by dgr2313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan from Las Vegas , Jose Solis
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're elated that our team at Penske Buick GMC of Cerritos was able to assist in finding the right deal for you. We appreciate your positive feedback. Your words reinforce our commitment to customer service.

April 25, 2024

Quick, clean, and very friendly, I bought my first car the other day and it was an easy process, the staff was very knowledgeable, thank you so much! I love it! More

by MAJOR.J1012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Hernandez
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback. Penske Buick GMC of Cerritos is delighted to know you valued our clean facility and knowledgeable team during your purchase. Enjoy your new car!

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