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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
939 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 939 reviews

December 12, 2024

This Dealer Management is the poorest Management I ever seen, their actitud totally affects, the team service , this people acts like you are getting everything for free , plus , they don't respect for w More

by simbasanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josue Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your experience with our team regarding the warranty offered on your vehicle. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 08, 2024

Josué, José and Saúl were friendly and professional they made the experience great. . I would go back. More

by alonzo324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saúl Murillo
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Dec 09, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we're glad you had such a positive experience with our team. We look forward to serving you again in the future.

December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

December 06, 2024

Anthony and German were able to complete our deal to our satisfaction and we are very happy with our new suv More

by foxjt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : German Rodriquez- Finance Dept.
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Dec 06, 2024 -

Penske Buick GMC Of Cerritos responded

Glad our team at Penske Buick GMC of Cerritos could assist with your SUV purchase. Enjoy your new ride!

December 06, 2024

This dealer is very good customer service and cares for customers satisfaction I recommend this place More

by marthaayala31470
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2024 -

Penske Buick GMC Of Cerritos responded

Glad you found our customer service caring. Penske Buick GMC of Cerritos appreciates the recommendation. If there's anything else we can do for you, feel free to reach out.

December 05, 2024

Did not feel welcome. The waiting was long. My drive is long to not be satisfied More

by EE7HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. I would like the opportunity to learn more about your recent experience with our dealership and the wait time that incurred. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 05, 2024

A very exceptional buying experience with an amazing staff and wonderful managers who are very knowledgeable and are very helpful in creating a stress free buying experience. Truly satisfied with this d More

by ANONYMOUS932012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Inoue
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Dec 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your satisfaction with Penske Buick GMC of Cerritos. Our team's goal is to ensure a smooth buying process and I'm glad it met your expectations. We appreciate any recommendations you send our way.

December 03, 2024

Great service, the sales staff was incredible! Kay Inoue was a pleasure to deal with. Turned me from a Ford customer to a GMC customer, thank you! More

by cainspector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kay Inoue
Report | Print
Dec 03, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we're glad our team made your experience enjoyable. Thank you for switching to a GMC with us.

December 02, 2024

They provided Excellent service. I would definitely come back with them. I love my purchase More

by ov24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Penske Buick GMC Of Cerritos responded

Great to hear that you love your purchase. Penske Buick GMC of Cerritos appreciates your kind words and we look forward to being of service in the future.

December 02, 2024

The Penske dealership was very clean and organized, everyone was very friendly and helpful. Anthony helped us every step of the way. More

by foxjt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about Penske Buick GMC of Cerritos. We're glad our team made your experience a positive one.

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