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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
936 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 936 reviews

December 23, 2024

Bad service & no shuttle and no reply to all calls and messages. Very rude service advisor (guy middle bay area) More

by Joonwoomaeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about the level of customer service and communication you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

Dec 25, 2024 -

Joonwoomaeng responded

Hello Matt, Sure. I look forward to speaking with you. Best Regards, Jun

December 22, 2024

Valerie Lopez sales person was very kind and knowledgeable and so helpful. Thank you for your help. More

by miyun.kim320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie Lopez
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Dec 22, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. Glad to hear our team made your experience at Penske Buick GMC of Cerritos enjoyable.

December 22, 2024

they completed my service quicker than expected service writer was very professional took great care of my vehicle More

by Wburch87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
stefanie
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Dec 23, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your positive experience with our service team at Penske Buick GMC of Cerritos. We appreciate your feedback.

December 19, 2024

We felt really comfortable throughout the experience . Great customer service. I would recommend to others. More

by Manuel.gonzalez1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for the kind words about Penske Buick GMC of Cerritos. It's wonderful that you felt comfortable and are happy to recommend us.

December 19, 2024

excellent service - prompt and ample communication via text and phone calls, great explanation of service needed More

by FERNANDEZ.YESENIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Dec 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing. Happy to hear you had a positive experience with Penske Buick GMC of Cerritos!

December 15, 2024

Jose was very friendly and easy to work with. Overall the buying experience was wonderful More

by STEVE.LUNDBY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback. Penske Buick GMC of Cerritos is glad to hear about your smooth buying experience with our team.

December 13, 2024

Appointment was done in a timely matter, customer service was great. Will continue to service. More

by MGUERRERO614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech Donald
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Dec 14, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos, we appreciate your kind words. Looking forward to assisting you anytime.

December 12, 2024

This Dealer Management is the poorest Management I ever seen, their actitud totally affects, the team service , this people acts like you are getting everything for free , plus , they don't respect for w More

by simbasanchez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josue Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your experience with our team regarding the warranty offered on your vehicle. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 08, 2024

Josué, José and Saúl were friendly and professional they made the experience great. . I would go back. More

by alonzo324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saúl Murillo
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Dec 09, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we're glad you had such a positive experience with our team. We look forward to serving you again in the future.

December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
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Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

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