Penske Buick GMC Of Cerritos

The buying experience was pleasant and not stressful. We had a specific vehicle in mind. The sales consultant we worked with, Richard, retrieved the vehicle to allow us to inspect it and test drive it. We had a specific vehicle in mind. The sales consultant we worked with, Richard, retrieved the vehicle to allow us to inspect it and test drive it. There was no pressure to "buy now" or to force unwanted features. More

Had my truck for a week didn’t return my calls or texts. And the issue has not been resolved And the issue has not been resolved More

I’m extremely disappointed with my experience at Penske Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected Buick GMC of Cerritos. I brought my car in after a smog check revealed a recall issue (NHTSA #22V137, Manufacturer Campaign #N222363740). I expected a simple, responsible handling of the recall—but instead, I came home to find my car had been crashed while in their possession. Let me be clear: I was not driving. The damage happened entirely while the dealership had control of my vehicle, and I’ve received no real accountability or acceptable resolution. This level of negligence is unacceptable, and the lack of transparency has made the situation even worse. I trusted them with my vehicle, and that trust was completely broken. I would advise anyone considering this dealership to think twice. More

Stephanie is the best! ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service ! She recognizes me and waves as I drive in and always comes out to meet me. she always makes sure I get great service More

Very professional staff. We got a good deal and came out very happy , thanks Joseph and Camille. We got a good deal and came out very happy , thanks Joseph and Camille. More

Valerie, German, and Saul were very helpful through the whole process. Very attentive and outgoing, made the whole process go much faster compared to other dealerships. whole process. Very attentive and outgoing, made the whole process go much faster compared to other dealerships. More

Drove all the way out there for them to tell Me I had to leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment leave my car which they should of told me when I made the appointment so had to drive out another day and make a new appointment More

Drop off truck at 5pm, ready by end of the next day. Keep me informed on status Keep me informed on status More

The visit started fine. The quote I received was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Unbelievable. The quote I received was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Unbelievable. More

Close to where I live. Does great work on my diesel truck. Only service my truck at dealerships. Does great work on my diesel truck. Only service my truck at dealerships. More