Penske Buick GMC Of Cerritos

I would reccomend this dealership because of the excellent service that I received. James Montoya was the only representative that responded to an USSA inquiry. The inquiry went to three dealerships excellent service that I received. James Montoya was the only representative that responded to an USSA inquiry. The inquiry went to three dealerships and Cerritos was the only one to pick up the phone and contact us. As a potential buyer I appreciated this because I had a real person to go to with questions and concerns.(Cerritos was actually the farthest dealership from our house.)The day I came to see the Enclave it was raining really hard. James knew I was coming in so he put the vehicle in a building so I did not have to stand in the rain. Any time of the day that I e-mailed or called, James made time to get back with me super quick.We deceided to go with GM financing because James got us an even lower APR than our credit union offered. All the way around James and his staff at Cerritos Buick really helped us get into the perfect car and gave us every opportunity to save money.I will always recommend Cerritos Buick because we had such a great experience. More

The transaction went very well! I'm very happy with the truck. Everyone at the dealer was very nice and very helpful! They answered all my questions and tryed to located a hybrid for me to test drive! I truck. Everyone at the dealer was very nice and very helpful! They answered all my questions and tryed to located a hybrid for me to test drive! I've had several questions wth the vehicle since my purchase and James has been nice about trying to find answers to my questions! More

Bought a used '08 Cadillac xxx that had been used as a rental. Was assured I'd get dealer price on clearing up the nicks and scratches and some minor trim work. Their partner dealership, Penske Cadillac i rental. Was assured I'd get dealer price on clearing up the nicks and scratches and some minor trim work. Their partner dealership, Penske Cadillac in so bay gave me a quote of $4,400.00 which I immediately turned down, obviously. Their service dept in Cerritos ca was supposed to fix an issue with the tire monitoring sensors, they claimed they did, the warning came on again within 15 min of me leaving the shop. Their dealership in so bay verified it to the cerritos service people. A new ash tray was supposed to be ordered along with a new map disc for the gps unit as the one that was supposed to be in it, wasn't. A couple other things that I noticed after taking possession of the vehicle that were also minor, I'm afraid now to bring them to their attention as they would probably tell me to deal with it myself and I don't feel like getting into an argument. Should have gone to a different dealership, I'll never do business with them again, terrible. More

Went to buy used car,asked if prior rental they said no.Even the contract they signed stated not a prior rental,will what do you know i later found out it was a renal car after i bought it.Everybody thi no.Even the contract they signed stated not a prior rental,will what do you know i later found out it was a renal car after i bought it.Everybody thier lied sales,manager,finance,finance manager. Be careful More

I purchased a 1999 chevrolet xlt suburban from the agency on 3-15-04. It had uneder fifty thousand miles and appeared to have taken good care of. the same day i purchased the vehicle after driving home the b on 3-15-04. It had uneder fifty thousand miles and appeared to have taken good care of. the same day i purchased the vehicle after driving home the battery died. i purchased a new battery and installed it. i reported the problem to the agency the next day and they stated i should have brought it back to them. i ask them how this was to be done because the truck would not start. they didnt want to replace the cost of the battery, but after talking to the manager they agreed to pay my costs. they didnt pay the sales tax and also took my discount as i purchased wholesale. i have since had trouble with the gas filler as it leaks. we purchased a extended warrinty wehen we purchased the truck. and were told that it covered from bumper to bumper. this is not true as they refused to cover this problem and wanted $245.00 to repair the problem. i am very frustrated with this agency as they do not want to adhere to the warrinty. when they checked the truck they caused more of a problem as it was leaking a little and now it leaks a large amount compared to before there inspection. i am very reluctent to allow them to do any work on the truck because of there attitude and what they did when they checked the problem. i would not recommend this agecy to anyone because of there attitude and work performence. More

BUYER BEWARE!!!!!!!!!!!!! Sales Reps will lie to about BUYER BEWARE!!!!!!!!!!!!!<br>Sales Reps will lie to about the price a nd raise them on you at the last minute!!!!!<br><br>After we refused to do the s BUYER BEWARE!!!!!!!!!!!!!<br>Sales Reps will lie to about the price a nd raise them on you at the last minute!!!!!<br><br>After we refused to do the sale the Sales Rep flipped my family off and tried to fight me in the parking lot!<br><br>When I reported this to the manager they took his side and did not believe me. I reported this to the police!<br><br>Do not do business with these xxxxx and crooks! More