Penn Toyota

Excellent Toyota experience I recently picked up my 4th Toyota from Penn, and, as always, it was a very pleasant experience. My husband and I have been coming here for about ten I recently picked up my 4th Toyota from Penn, and, as always, it was a very pleasant experience. My husband and I have been coming here for about ten years, and it's the high level of service, integrity and professionalism that keeps us coming back. Joni was our saleperson this time, and she went above and beyond to make us happy and give us a great deal. She explained all the features of the car, including the new safety features Toyota has added (lane assist, collision avoidance, etc). The showroom is bright and open with many cars on display. The service department is clean, comfortable and very unlike the dingy service departments at other dealerships throughout the NY area. There are many Toyota dealerships closer to our home in Queens, but there is a reason why we travel to LI to shop for and service our cars at Penn Toyota. Everyone there is a pleasure to deal with, and you will be treated like family. Getting a car is not always a pleasant experience, but at Penn Toyota it is. I have considered getting other makes of cars, but always come back to Toyota for the excellent value and features. I wouldn't consider getting a Toyota anywhere else. More

JONI IS THE BEST I went to Penn Toyota 2 years ago and purchased a Toyota Rav 4 2017 and Joni was the Salesperson who assisted me with my purchased JONI is Superb!!!!! I went to Penn Toyota 2 years ago and purchased a Toyota Rav 4 2017 and Joni was the Salesperson who assisted me with my purchased JONI is Superb!!!!!!!!!!!!! Every time I visit she makes sure that I get the best service and my needs have been met. Thank you Joni More

Highly recommend! I had the pleasure of working with Sean in finance and Joni in Sales. Both are wonderful professionals and they set the bar for customer service. Fant I had the pleasure of working with Sean in finance and Joni in Sales. Both are wonderful professionals and they set the bar for customer service. Fantastic experience. These folks really do care about their customers. Worth the trip! Talk to Sean in finance before buying from someone else. He's amazing. More

Did not expect to Lease a New Highlander I stopped in to see Joni Glanz just to talk about leasing a new Highlander SE I knew that I had 10 months left on my lease and money wise it would be I stopped in to see Joni Glanz just to talk about leasing a new Highlander SE I knew that I had 10 months left on my lease and money wise it would be impossible.Well she made it work and I say Thank You Very Much Joni More

Thank You Penn Toyota !! I have known Joni Glanz at Penn Toyota for many years. She has always been Helpful with all my Car Needs. Thank you to Joni Glanz I have known Joni Glanz at Penn Toyota for many years. She has always been Helpful with all my Car Needs. Thank you to Joni Glanz More

Poor Customer Servive I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the I called yesterday to purchase the 2008 Toyota Camry Hybrid. My girlfriend need a car because she totaled hers. Now, this is a cash transaction, the car is only $9,699. After talking to the sales lady yesterday, she was to call me right back for the best price "no response". So, this morning I called and spoke to another sales lady, she took all the info and said, within 30 min she will email me purchase agreement "no response" , now some guy calls. I told him I want to purchase the car. I told him to check on a issue with the car for me. He said I will call you right back and I'm still waiting. I'm the General Manager for Sam's Club in Plattsburg NY. God forbid if i was to treat my customers this way, i would be out of business. I have a daughter that goes to college at NYU in Lower Manhattan so i'm very familiar with NY. I'm in the Carolinas on LOA of a personal family matter. The service of this dealership is terrible and I'm going to make sure everybody knows it. 2pm "STILL WAITING" !!!!!!!!!! I just receive a phone call back. I don't even want the car anymore. I was blown off 3 time, all i want to do was buy the car for my girlfriend. I will ensure to let all my members throughout the Northeast know about the horrible service I received at Penn Toyota ! Like Share More

made it easy the Penn Toyota team is direct and easy to work with. Process wasn't long. my only issue was the additional monthly protection fee not communica the Penn Toyota team is direct and easy to work with. Process wasn't long. my only issue was the additional monthly protection fee not communicated during the sales process More

A Classy Act This is a family business. They paid attention to my concerns and fulfilledi them with a smile. I have purchased four cars here. And I hope to return This is a family business. They paid attention to my concerns and fulfilledi them with a smile. I have purchased four cars here. And I hope to return for another when the time comes. Joni made sure I understood how the beautiful RAV4 works. She called when I got home to check that all was well. She even sent me a thank you note. This was a stress free transaction in a beautiful showroom. Kudos to Chris M. as well. More

BEYOND GREAT! They are miracle workers! Haha. Absolutely amazing customer skills, quality service and understanding to my needs. They went above and beyond what I r They are miracle workers! Haha. Absolutely amazing customer skills, quality service and understanding to my needs. They went above and beyond what I requested and helped me get exactly what I wanted. Made sure I had everything before I went, clarified all my questions/concerns and overall just great people. If you need anything, they are the ones you need to go to! THE DREAM TEAM! More

MATTER COMES TO LOAN APPROVAL WITH BANK MR.SEAN IS SUPERMAN RECENTLY I PURCHASED VEHICLE FROM PENN TOYOTA AND I MEET MR. SEAN HAGHIGHI FIRST TIME IN FINANCE DEPT I GIVEN RELEVANT PAPERS TO HIM AND WITH IN 24 RECENTLY I PURCHASED VEHICLE FROM PENN TOYOTA AND I MEET MR. SEAN HAGHIGHI FIRST TIME IN FINANCE DEPT I GIVEN RELEVANT PAPERS TO HIM AND WITH IN 24 HOURS GOT EMAIL FROM MR, SEAN SAYING THAT YOUR LOAN APPROVED AND VEHICLE CAN BE PICKED UP TODAY ANY TIME. WHAT A FAST SERVICE. I WAS IN IMPRESSION IT MIGHT TAKE FEW WEEKS BUT HE DID JOB IN ONE DAY. I WISH HIM ALL THE BEST AND KEEP IT UP. More