Penn Toyota

So I walked into Penn Toyota and right away was greeted with a smile and great hospitality by salesman Luis Morales. He was very intuitive about my wants and needs but I have to say that he is a man with l with a smile and great hospitality by salesman Luis Morales. He was very intuitive about my wants and needs but I have to say that he is a man with lots of patience because I didn’t know exactly what I wanted and was all over the place with it but he understood and in fact seemed very laid back and maid me feel like he was just enjoying my company. He showed me a variety of vehicles that were spot on with my likes. In one he showed me the Mercedes Benz that I purchased yesterday and he and I both knew right away it was a match. He took me to test drive the car and I was immediately sold. He shared some laughs and he made the experience over all a really good one. The world needs more salesmen like Luis Morales and I will go further and say this, as long as Penn Toyota has Luis Morales on board I will be a repeated customer and highly recommend for anyone to walk in there and today and ask for Luis Morales. Highly recommended. More

If you're looking to get a car at Toyota please do yourself a favor and go see Luis Morales! He is so helpful, kind and welcoming and made my mom and I feel very comfortable. He genuinely cares about yourself a favor and go see Luis Morales! He is so helpful, kind and welcoming and made my mom and I feel very comfortable. He genuinely cares about his customers and will answer any questions you have. He will try to find you the best deal (like he did for us! I absolutely love my new car) He is very professional and we did not feel rushed at all. Luis will definitely take care of you, I really appreciate the service he provided. More

Luis and Chris were great to work with. I was returning my old lease and wanted to inquire about a new lease. After some back and forth, we were able to work out an agreeable price and terms for my next l my old lease and wanted to inquire about a new lease. After some back and forth, we were able to work out an agreeable price and terms for my next lease on the Toyota Highlander XSE. Go see them if you're looking for a lease. More

Ali is a great salesman. Patient , knowledgeable and very helpful! I enjoyed working with him and he took care of any questions or concerns I had! helpful! I enjoyed working with him and he took care of any questions or concerns I had! More

Luis was great! He is definitely the guy you want to see. He was professional and patient! He gave a great experience! Go see Luis when you are ready to purchase or lease your car! He was professional and patient! He gave a great experience! Go see Luis when you are ready to purchase or lease your car! More

Ali is a very kind and helpful guy! Super approachable and easy to get in contact with. We had a great experience working with Ali! and easy to get in contact with. We had a great experience working with Ali! More

Luis was a total professional and was great to work with. He genuinely cares about his customers, and he was quick to accommodate us at every turn. He went out of his way to make sure things went smoothly. I He genuinely cares about his customers, and he was quick to accommodate us at every turn. He went out of his way to make sure things went smoothly. I also appreciated how he would seek out colleagues if he was ever unsure about something instead of guessing and providing wrong information. A total professional, Luis is a pleasure to work with. More

Went online to buy a new car, a lady contacted me from Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assuranc Penn Toyota probably an online coordinator and promised me for the highlander(Red), though it was far away from my home but we drove on her assurance for the color we wanted. The manager(Eric) told me we don't have the color as promised and tried to sell me other color, but since we pressed for it, he said the only way to find it if you leave a deposit of $500.00, So we charged it, he showed me the available cars from upstate NY and from Hillside Toyota, as he mentioned that the car from hillside is a recall and they cant sell it, I told them to look for other cars then Hillside. After two days got a call from the salesman Ali that the car is ready, I called Eric the Manager to make sure this is not from Hillside, he assured me that its from Upstate NY and not from Hillside and you can pick it up in two days, Got another call from the Salesman that the car is not ready and to come after 2 more days. The salesman Ali called the day of pickup that he is isolating because of covid and another salesman Michael will help us,So we reached the showroom, very exited, Met Michael, he left us for 30 minutes at Ali's table and told us to wait , 25 minutes we yell at them to help us with anyone, they gave us another Salesman Luis(Nice Guy), he showed us the car and we went to Finance Manager to sign the deal, Just by chance we asked him where this Highlander was brought from, He showed us HILLSIDE...... We told them We dont want this recalled car and that was mentioned earlier, Called Manger(Eric) for a Refund, he said its NON REFUNDABLE... where as we never agreed for a non-refundable charge. Please beware of sleazy technics of this dealer and DO NOT Sign without reading it. Very Poor Customer service. More

My second car lease was almost completed and I was ready for my third Toyota Corolla. I headed back over to Penn Toyota, where I had leased my previous cars and had the good fortune of meeting Luis Morales for my third Toyota Corolla. I headed back over to Penn Toyota, where I had leased my previous cars and had the good fortune of meeting Luis Morales. An excellent salesman with first rate customer service skills. He handled the entire transaction. I never felt rushed or pressured. Once all the paper work was completed and the transfer of my insurance to the new car was finalized, he took the time to go over every element of the 2021 Toyota Corolla's upgraded operating system. I greatly appreciate the wonderful service provided by Luis Morales. More

My wife and I went to Penn Toyota this past Saturday to look at some Highlanders. Although the showroom was quite busy we were attended to immediately by Luis Morales. . We told him what packages & tri look at some Highlanders. Although the showroom was quite busy we were attended to immediately by Luis Morales. . We told him what packages & trim levels we were interested in and he was able to take us directly to the vehicles that met our interest , he even had a car brought over from another lot to give us more choices. We saw the car we wanted and Luis worked up a price that was right where we wanted to be at -easy decision and we told him we would be back to pick up Monday. Came in Monday , they had the car cleaned & prepped immaculately ready for us . Luis gave us a thorough tutorial on all the equipment & features and we were rolling out with an awesome new Highlander. The entire experience couldn't have been any more pleasant and hassel free and I thank Luis Morales and the entire staff of Penn Toyota - 5 STARS! More