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Peltier Subaru
Tyler, TX
150 Reviews
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Showing 150 reviews
November 05, 2022
I recently traded my 2020 Toyota Corolla for a “Certified Pre-Owned” 2020 Subaru WRX. My sales rep, Marcus, was friendly and accommodating and Matt in finance helped make the process as smooth as possible. B Pre-Owned” 2020 Subaru WRX. My sales rep, Marcus, was friendly and accommodating and Matt in finance helped make the process as smooth as possible. Beyond these positive words, my experience with Peltier Subaru has been frustrating and a complete disappointment. I drove 2 hours to test drive and purchase this vehicle. Upon test driving the car, I noticed the low tire pressure light was on. I made mention of this and was told by Marcus it was just because of the recent change in weather and that the TPMS gauges are very touchy on Subarus. I test drove the car not exceeding 55 mph. All seemed fine. I made mention of the TPMS light a few more times to Marcus and it was chalked up to weather each time. No effort was made to take the vehicle back and double check this concern, which I should have insisted on since I had a 2-hour drive home. With the exception of the TPMS light, everything seemed fine upon leaving. I started noticing vibration in the steering wheel upon reaching speeds of 65+ mph. I attributed it to the low tire after being reassured again and again that it was just due to the dip in temperature. When I arrived home around midnight, I was sure to look at the tires, which all appeared to be fine. The next morning the tire was visibly lower than the rest. With this being the first time I could inspect the tires in the daylight, I noticed multiple 1.5-2 inch pieces of rubber missing from the side wall on two tires. I reached out and notified Marcus to express that this was not a temperature issue and was told that I must have picked something up on the way home. I filled the tires and went to a local tire shop. The left front tire had 2 patches that had to be replaced. Since the light remained on, I decided to look into purchasing new tires. During the balancing process of the new tires I purchased as a result of the condition of the ones I was sent home with, it was discovered that both front rims were bent. The shop sent a video showing how bent the rims were. For safety purposes, these rims were moved to the rear, 4 new tires were placed on the car, and the TPMS LIGHT finally went off. The vibration remains, only now it’s in the rear end instead of the front end. My biggest issue with this entire purchase is that this car is supposedly “CERTIFIED PRE-OWNED” and should have never left with tires/rims in this condition. I reached out to the General Sales Manager and was told if the tires had pieces missing the dealership would have replaced them. 99% of my miles are highway. I did not hit anything or pick anything up on my drive home. This all began prior to leaving the dealership. I have provided the balancing video and sent photos that clearly show pieces of rubber missing from the tires PRIOR to my leaving the dealership, however, the General Sales Manager continues to express that it must be the result of something that happened after the sale because they would have addressed these issues in certifying a preowned vehicle. If that is the case they would have filled all fluids prior to selling the vehicle. There was no windshield wiper fluid and the TPMS light was on, the tires had visible patches, which leads me to believe it must have been a hasty inspection. To this the manager had no comment. Peltier Subaru failed to investigate the issue with the tires, even though I mentioned it multiple times throughout the sales process. I have gone back and forth with multiple people at different levels in the dealership and keep getting the run around or no response back. No resolution has been reached. I am extremely disappointed in my purchase of this car. I would not recommend that anyone purchase from Peltier Subaru. If you want an honest and wonderful buying experience, make the drive to Hiley Subaru of Fort Worth. Ask for Andy – he sold us our 2022 Subaru Ascent. You will have the best buying experience with them and when you reach out, they will be sure to get back in contact with you and check or assist with any concern you might have. More
by Jrbobo6206
Employees Worked With
Keyon Mitchell, Matt Torres, Marcus Terry
September 20, 2019
My sweet Crosstrek Matthew was truly helpful with me ending up with my dream car! I would buy again because of him.my sales guys as nice too. He just seemed very busy an Matthew was truly helpful with me ending up with my dream car! I would buy again because of him.my sales guys as nice too. He just seemed very busy and no forced just on us. They both made it possible though! Everyone there is very welcoming and nice as well. Service department ladies are sweet too! More
by Ambersandralee
Employees Worked With
Matthew and Keyton
August 28, 2019
Marcus is an Outstanding saleperson Marcus and all the team at Peltier Subaru were very friendly and extremely courteous. No high-pressure sale tactics. I had all my questions answered a Marcus and all the team at Peltier Subaru were very friendly and extremely courteous. No high-pressure sale tactics. I had all my questions answered and found the extract car I wanted, a 2020 Subaru Ascent. The financing process was easy and was explained completely. Would highly recommend Peltier Subaru to anyone interested in a new Subaru. More
by John
Employees Worked With
Marcus Terry
June 14, 2019
Thank you, Marcus Terry for being an Awesome salesperson In April of this year, I purchased a 2019 Forester Subaru from Peltier Subaru. This was my fourth purchase of a Subaru and my first purchase from Pelt In April of this year, I purchased a 2019 Forester Subaru from Peltier Subaru. This was my fourth purchase of a Subaru and my first purchase from Peltier, Marcus Terry was my salesperson. Marcus would receive a rating of four Stars as the best salesperson I have experienced in purchasing a car. Marcus worked with me for several months before I made my purchase, during this time he was patience, thoughtful, honest and ethical all while maintaining a sense of humor. I would not hesitate to recommend Marcus to you for your next car purchase. Thank you, again Marcus for being an awesome person. Also, I met with Matthew Torres, Finance Manager, who was professional and knowledgeable taking extra time to answer my questions. Thank you, Matthew, for being an excellent finance manager. More
by SLreview
Employees Worked With
Matthew Torres, Finance Director, Marcus Terry
April 03, 2019
Great car buying experience! Purchasing a vehicle from Peltier Subaru was a wonderful experience. Marcus Terry, in sales, was able to help me find the perfect car for my needs and Purchasing a vehicle from Peltier Subaru was a wonderful experience. Marcus Terry, in sales, was able to help me find the perfect car for my needs and was willing to accommodate his schedule to meet mine. Casey Brown, in financing, did a great job explaining my warranty and financing options. This was my first time buying a car and it could not have been a better experience. More
by slm616
Employees Worked With
Casey Brown, Marcus Terry
March 12, 2019
Totally Wonderful from Start to Finish What a great dealership!! Everyone was so courteous, helpful and respectful. Our salesman, Marcus Terry, made our purchase a pleasure. He was atten What a great dealership!! Everyone was so courteous, helpful and respectful. Our salesman, Marcus Terry, made our purchase a pleasure. He was attentive and knowledgeable. Wonderful, sincere personality. Jeremy Jones was also very helpful and pleasant. Mike Torres explained the financing end of the transaction in detail and answered questions before we had to ask them. We have bought dozens of vehicles over the decades, never has there been a dealership of this quality. Many dealerships are dismissive of older buyers. Certainly not a mistake Peltier Subaru makes, they could not have treated us better. Thank you sincerely for helping us make the right car purchase for our needs. More
by Sheri
Employees Worked With
Jeremy Jones; Mike Torres, Marcus Terry
December 27, 2018
Easy, enjoyable experience Marcus Terry was my salesman and I also worked with Jeremy, a sales manager. I have nothing but praise for both of these gentlemen and have told every Marcus Terry was my salesman and I also worked with Jeremy, a sales manager. I have nothing but praise for both of these gentlemen and have told everyone I know how professional and easy they were to work with. We all know how unpleasant purchasing a new car can be. Well, these gentlemen have set a very high standard that will be difficult to match by others. More
by Mike
Employees Worked With
Jeremy, Marcus Terry
December 26, 2018
awesome Marcus was great throughout my entire experience, very personable, never made me feel pressured and I got exactly the price and suv I was looking for. Marcus was great throughout my entire experience, very personable, never made me feel pressured and I got exactly the price and suv I was looking for. More
by Kennedy67
Employees Worked With
Marcus Terry
November 20, 2018
Great Experience Our salesman, Marcus, was very friendly and helpful during our visit. If he didn't know an answer to a question, he found out what we wanted to know. Our salesman, Marcus, was very friendly and helpful during our visit. If he didn't know an answer to a question, he found out what we wanted to know. There were no high pressure sales pitches. The dealership worked with us to get the best deal possible. Based on our purchase experience today, we would do business with this dealership again. More
by NewSubaruCustomer
Employees Worked With
Marcus Terry
