Pedder Nissan

Finally A Dealership with No Pressure Salemen I am 61 years of age and have bought numerous vehicles at different Dealerships through my lifetime. For the First time I have Never been Treated So P I am 61 years of age and have bought numerous vehicles at different Dealerships through my lifetime. For the First time I have Never been Treated So Professionally with a no High Sales approach. This made this experience very enjoyable and After completing the purchase would not hinder me in Anyway from Recommending Pedder Nissan to Family and Friends More

Kudos! It appears Pedder has made some improvements to their service center. In the past, I wasn’t all that impressed with the service center as I found some It appears Pedder has made some improvements to their service center. In the past, I wasn’t all that impressed with the service center as I found some of the staff to be arrogant and flat out rude. I was given some free oil changes when I purchased my new car, so I figured I would use one. I made an appt for an oil change (same day) and I was in and out of there within an hour. They were short staffed up at the check-in counter, but the ladies working were doing a great job in making people feel valued and understood. One customer was really unruly because she felt entitled to be served before the rest of us waiting in line and they handled her with kindness and respect, despite her pompous attitude and ridiculous demands. Kudos to Pedder, for some great service and a pleasant atmosphere. More

Customer service starts with first impressions.. Being in customer service myself, I appreciate when others treat people with the same courtesy as I do. Armando goes above and beyond for customers. Being in customer service myself, I appreciate when others treat people with the same courtesy as I do. Armando goes above and beyond for customers. More

Power to Change Time had come to change out the original battery in my 2019 Versa Note. I discovered that AAA has no replacement for this year/model so I came back to Time had come to change out the original battery in my 2019 Versa Note. I discovered that AAA has no replacement for this year/model so I came back to my dealer. While it took longer than was told, the job was done and they even included a discount for a coupon I hadn't received. All in all, a good ending with kind and courteous customer service. More

Appointment not met by appointer We walk in for our appointment and we are confused with someone else. Once I tell them why we are here, there were no notes left on why we there. They We walk in for our appointment and we are confused with someone else. Once I tell them why we are here, there were no notes left on why we there. They had to go find out why. We leave our vehicle for what was promised and when we get the call that's completed, it wasn't. We had to bring up what we found prior to seeing the person for our vehicle. We go see a representative and show them what we see and asked why. The answer we get is the person is at lunch and won't be back until this time. Unprofessional, and just bad business. More

Pleasant and cooperative salespersons. First time I have enjoyed my car buying experience. Knowledgeable and friendly service. Did not mind waiting thru all the paperwork. Felt comfortab First time I have enjoyed my car buying experience. Knowledgeable and friendly service. Did not mind waiting thru all the paperwork. Felt comfortable that if a problem arises, I can contact dealership. Christian and Brandon were awesome. More

Service Team Rocks Just came in for a simple oil change, but I felt like my vehicle was given more attention than when I’ve taken it in for full services at other locati Just came in for a simple oil change, but I felt like my vehicle was given more attention than when I’ve taken it in for full services at other locations. Nicole, the advisor, was a total sweetheart. She was incredibly nice and kept checking in on me while I waited, but what really surprised me was the technician approached me and gave me highlights on what was deteriorating on my vehicle, what common issues I could expect soon with my Honda, and where I should go when those issues arise. Again, this was just an OIL CHANGE and nothing more, but I felt like they had actual concern for the health of my vehicle and desire to provide me with exceptional service. Certainly more so than other dealerships. More

Fantastic experience! They listened to our needs and budget. Everyone was amazing especially Brandon! Thank you for the great customer service! Definitely have a customer f They listened to our needs and budget. Everyone was amazing especially Brandon! Thank you for the great customer service! Definitely have a customer for life! More

Oil change I had an appointment at 9 am and was told it would tahe 1 1/2 hours for an oil change and tire rotation. It took approximately 2 1/2 hours before I wa I had an appointment at 9 am and was told it would tahe 1 1/2 hours for an oil change and tire rotation. It took approximately 2 1/2 hours before I was finally able to leave. I was told that my tires were too bald for a rotation. And after I had paid it took them over 10 minutes to find my car. There was no sticker put in my windshield letting me know the date and mileage my next oil change is due. I went to a tire store right after and they said my tires are good a least for a few more months. More

Neat and Clean The car was ready when promised, the check list was ready and, the car was clean when I left. Kaitlyn called me when the car was ready and address The car was ready when promised, the check list was ready and, the car was clean when I left. Kaitlyn called me when the car was ready and addressed the issues that needed attention. The people that I talked to there were very informative and interesting to talk to. More