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Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Poway, CA

3.7
281 Reviews

281 Reviews of Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

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October 24, 2019

First timer and was impressed. Bought a 2018 Rubicon up the coast as I got a smoking deal. Had an electrical problem that required me to be towed in. They got me in right away and More

by Ramonaguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thinh
Oct 25, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thank you for allowing us to resolve the issue with your Jeep. We appreciate your recognition regarding efficiency. Let us know if there is anything else that we can do for you. Have a great day.

October 01, 2019

Great Service Tony was wonderful to deal with when I took my Jeep in for a recall. Since it was a longer repair he provided me with a brand new loaner Jeep to use, More

by Michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 01, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thank you so much for taking the time to share your feedback for Tony. It's great that he took care of the services for your Jeep. Let us know if we can assist you again!

September 22, 2019

Exceptional service! First time to Poway Jeep and phenomenal service! From the reservation process, to arrival, to service and checkout - super service from Tony and the More

by GaDawg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Sep 22, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

We love knowing that your first experience with us was an excellent one! We look forward to seeing you again.

September 18, 2019

Drive up oil change service If you do not have adequate staff to run your Express Service, please take down the sign and inform your “customers” that appointments need to be made More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 19, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Hi Lee, ​ ​As our customer, your feedback is important to us and it's unfortunate to learn of any level of communication that has left you with a negative impression regarding your recent service experience. I would appreciate the chance to connect with you to discuss any concerns you may have. Please contact me when you are available. Thank you. ​Best, ​Michael Stevens Sales Director 858-486-6560 x.2144 mike@pwyag.com Poway Auto Group

September 12, 2019

No appointment but they squeezed me in Thought I had an appointment made... in fact did not. Was able to be squeezed in and done sooner than expected and car service to and from my house. More

by Kristin Cohen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 12, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

We will always do what we can to meet your needs, Kristin. Thank you for giving us the opportunity. We hope that you will visit again soon.

August 06, 2019

Oil Change. In and out in under 1 hour. Had an appointment. Scheduled for 1 hour but was done just over 30 min. Have had only Great Experience so far. They are always very courteous. I highl More

by gew54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lacombe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thank you for taking the time to share your outstanding experience with Mike in our Service Department! Glad to hear our team took care of you and your vehicle in a speedy fashion. Looking forward to helping you out in the future when you need it!

August 02, 2019

5000 Mile Service Entered the Service Dept and Mr. Thnih was Johnny on the spot with service explanation. His attention to for the service I required was very courteous More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Thinh
Aug 03, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thank you for your visit and feedback, John. We hope that you will consider us for your future automotive needs.

July 30, 2019

Good attention The attention was really good however I have to say they didn’t find out what was wrong with my Jeep so in the future I may have to come back More

by Nano_156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lacombe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thanks for sharing your feedback about your recent service visit. If there is anything in particular we can assist with, please do not hesitate to let us know directly. We are always happy to help!

July 25, 2019

My Ram Service I was very pleased with the help I received the service writer was excellent explained everything in detail, kept in touch with me through out the day More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not remember
Jul 26, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

​Hi Paul, ​ ​Thank you for your feedback. Although we are happy to know that you were pleased with the help of your service writer, I am concerned to learn that you were disappointed with another interaction. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me. ​ ​I appreciate our time. ​ ​Best, ​Michael Stevens Sales Director 858-486-6560 x.2144 mike@pwyag.com Poway Auto Group

July 15, 2019

Service Department We are comfortable leaving our vehicles with the service department. They are efficient, professional, and kind. They are hard working and we’re abl More

by bopvuG-kuxke1-vufbun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ting
Jul 16, 2019 -

Pedder Chrysler Dodge Ram Jeep of Poway responded

Thank you so much for reviewing us!

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