Pedder Chrysler Dodge Ram Jeep of Poway

Izsabella was incredibly helpful, she is incredibly kind and a great listener! She made me feel heard and she was incredibly helpful. and a great listener! She made me feel heard and she was incredibly helpful. More

Thank you for indicating that you fixed "Shorty". ..our 2 door Rubicon Ethan. Much appreciated. ..our 2 door Rubicon Ethan. Much appreciated. More

Terrible service department. Slow and unprofessional. Routine maintenance should be a smooth experience but it’s terrible. Slow and unprofessional. Routine maintenance should be a smooth experience but it’s terrible. More

I was satisfied with service and would recommend. Great service advisors. Ask for Greg or Ethan. Great service advisors. Ask for Greg or Ethan. More

How service remains in business is a mystery. After dropping my truck off for service, I heard nothing for two days. Getting through to service is nearly impossible and my calls remained unreturn After dropping my truck off for service, I heard nothing for two days. Getting through to service is nearly impossible and my calls remained unreturned. I learned that after two days they hadn’t even touched the car. I left with my truck and I will not be returning. More

Phone systems that did not work. Not consistent knowledge among team members with regards to what was happening. Left a message for manager to please call me back- never heard back Not consistent knowledge among team members with regards to what was happening. Left a message for manager to please call me back- never heard back. More

Justin was great when helping me buy my car. He was very helpful and more than happy to answer any questions. He took the time to follow up/check in with me days later to make sure I was happy a He was very helpful and more than happy to answer any questions. He took the time to follow up/check in with me days later to make sure I was happy and acknowledged any questions or concerns I may have had. All around great experience! More

Friendly and thoughtful staff in service department. Issues were written down clearly and got fixed. Issues were written down clearly and got fixed. More

This dealership in only a couple of miles from my home so it's super convenient for my pre-paid service plan. The staff has always been friendly and courteous. However, this is the 2nd service in a row wher it's super convenient for my pre-paid service plan. The staff has always been friendly and courteous. However, this is the 2nd service in a row where they did not perform a major part of the specified and scheduled service items. Thankfully, they did not charge for the missing services. I believe they just forgot to relay the service items, which are all written down in my CDRJ contract, over to their techs, or the techs just dropped the ball. In any event I have learned to review their completed service invoice to my original service order before picking up the vehicle in order to avoid a return trip to the dealer to address all the missed items. They have always been apologetic and made time to complete the missed items in a timely fashion but this type of repeated issue erodes my confidence in their work in general. More

Austin was a pleasure to deal with! As far as car buying goes, this was pretty painless! As far as car buying goes, this was pretty painless! More