Pedder Chrysler Dodge Ram Jeep of Poway

Terrible customer service I called three times and left messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Mem messages then my wife called and left a message no returns then I stopped in made a appointment they told me Monday 29. Looked at a calendar it’s Memorial Day called Friday left a message no word called Monday to check on appointment they will be closed my appointment is for Tuesday ( thanks for letting me know ) More

I would give this place zero stars if I could. I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the serv I received a recall notice for my new Ram truck. The recall is serious- truck could spontaneously catch fire even when not running. I called the service department numerous times over the course of a few days. No one ever answers- you can only leave a message which I did numerous times. When no one returned my call I enlisted the help of the regional service center. Victoria said she would reach out and have them call me. Nope- no phone call. Called Victoria again and she said she would reach out a second time-nothing. I called the General Manager of the dealership. Of course I could only leave a message-no return call. In the meantime Ram keeps sending me solicitations for their service package for oil changes, etc. Really?? How would I even get an appointment? This is the absolute lowest quality and most inferior customer service I have ever experienced. I would not recommend this place under any circumstances!! More

The service department at this dealership sucks. Three times I’ve come to this place for recall/warranty work. Three times they haven’t disappointed in being completely inept. I’ve spoken to the Three times I’ve come to this place for recall/warranty work. Three times they haven’t disappointed in being completely inept. I’ve spoken to the service manager, the general manager of the dealership, and corporate offices and they don’t give a crap about customer service. Do not take your vehicle here, I cannot stress this enough, just don’t do it. If you want details on the issues, refer to the review I left on their website, I don’t feel like typing it all out again. More

We scheduled a time with Jacob  to purchase a vehicle.   We made three phone calls to verify no hidden fees, such as protection plans or secret add ons.  We were told no without question My wife showed   We made three phone calls to verify no hidden fees, such as protection plans or secret add ons.  We were told no without question My wife showed up and Jacob said $36k...after the haggle it was now $27.  NAVY Federal Sticker true value price was $20k.  Then sales manager Paul states, "We have another buyer who will pay $26k and finance through us coming in today, so pay extra or bye. We drove 20 miles under false pretensis for a vehicle they already had a buyer?  We were even told military price discount on phone and in person now it was a no. My Wife had a friend drive up and back twice for this to happen. I have 26 yrs of military service to date and feel disgraced and offended that Paul Shaw thought this was a game.  Mandatory add on packages over $7k on a used van. My wife was given fake contact info for GM. They forgot google exists. UPDATE: A friend inquired on this same vehicle next day and dealership said come in we have it. I have a txt and voicemail copy...unethical place. More

I have traveled the world, serving my country for 16 years with 2x combat tours, and I have never been treated so disrespectfully with my time like I was treated by this dealership. I own a small busine years with 2x combat tours, and I have never been treated so disrespectfully with my time like I was treated by this dealership. I own a small business and I have been in communication with this dealership for over a month in regards to purchasing a Sandstone 2500 ProMaster. On Friday April 15, 2022, I received a text from someone from the sales department, shortly followed by a call by the Sales Manager Paul. He mentioned that he had a few in transit and will keep me posted. Monday April 18, 2022, Sale Manager Paul called me around 3:30pm and said a Sandstone 2500 ProMaster had arrived, I ask him “can we schedule appointment for tomorrow morning around 10:30am?” He replied by saying “That would be perfect to ask for him or Rich or Rick” I moved a few meetings around to ensure we we can be there to purchase the van. I received another phone call Tuesday morning by Sale Manager Paul to ensure we were still coming, we confirmed appointment. Tuesday April, 19, 2022 we arrived and ask to speak to Paul, I could tell right away something was not right his body language screamed “oh xxxx” he quickly called another associate and said he will be helping us out. He too seemed to be confused, he mentioned that he saw the Van on Saturday and it was stored upstairs, and he would be back. After literally 30 minutes of waiting, my wife and I started to talking to a gentleman that was washing the vehicles and he mentioned that the Van was upstairs, because he parked it, he quickly went inside and brought us some water. The sales man comes back and says, I’m so sorry the Van was already sold. Now we’re confused, because why would you schedule an appointment and call several times to include the day of appointment to confirm a meeting to purchase vehicle that was already sold. I ask the salesman, to speak to Paul. Paul started to blame their Fleet Manager Ardina Chaco. Saying she pre-sold the Van to Enterprise, and mentioned that he call her and text her but she doesn’t response. I specifically told him we drove from Chula Vista, and we moved several meetings to ensure we could be here, with Gas prices being so high at the bare minimum he should give us a gas card. He went inside for another 10 minutes and never came out. I go inside and the sales man tells me he is not going to come out cause he is now dealing with the Sale of a 100k car. I ask the salesman to ask him to please call me back, to this day no call or text from Sale Manager Paul. Sale Manager Paul, should be sent to some type Customer service training or some type of managerial training, this is completely UNSAT. His complete disregard for people time is very disrespectful. I will notify all Veterans brothers and sister not do business with this dealership. More

Searched and found a ram truck that I wanted to purchase. Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and as Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and asked if I was still interested, and I said yes, and she said she would get someone to call, but they never did. She even tried two more days later, what a terrible place when someone wants to spend 60k and no one calls you. Terrible service. More

Jacob Smith was our excellent sales person at Pedder/Poway. If I asked a question he didn't know the answer to, he said so and then went to FIND THE ANSWER! The negotiation was low pressure and Pedder/Poway. If I asked a question he didn't know the answer to, he said so and then went to FIND THE ANSWER! The negotiation was low pressure and all items were explained thoroughly. Negotiations were respectful and professional. I couldn't be more satisfied with my experience buying through Jacob and Pedder Dodge. More

0 stars if I could..extremely disappointed..sold a used car out from under me after I agreed to it...beacuse someone else agreed to buy a warranty. I was in the dealership first. I was paying full price b car out from under me after I agreed to it...beacuse someone else agreed to buy a warranty. I was in the dealership first. I was paying full price but didn't need extended warranty. The other customers salesman was extremely shady and underhanded. More