Pedder Chrysler Dodge Ram Jeep of Poway

I have traveled the world, serving my country for 16 years with 2x combat tours, and I have never been treated so disrespectfully with my time like I was treated by this dealership. I own a small busine years with 2x combat tours, and I have never been treated so disrespectfully with my time like I was treated by this dealership. I own a small business and I have been in communication with this dealership for over a month in regards to purchasing a Sandstone 2500 ProMaster. On Friday April 15, 2022, I received a text from someone from the sales department, shortly followed by a call by the Sales Manager Paul. He mentioned that he had a few in transit and will keep me posted. Monday April 18, 2022, Sale Manager Paul called me around 3:30pm and said a Sandstone 2500 ProMaster had arrived, I ask him “can we schedule appointment for tomorrow morning around 10:30am?” He replied by saying “That would be perfect to ask for him or Rich or Rick” I moved a few meetings around to ensure we we can be there to purchase the van. I received another phone call Tuesday morning by Sale Manager Paul to ensure we were still coming, we confirmed appointment. Tuesday April, 19, 2022 we arrived and ask to speak to Paul, I could tell right away something was not right his body language screamed “oh xxxx” he quickly called another associate and said he will be helping us out. He too seemed to be confused, he mentioned that he saw the Van on Saturday and it was stored upstairs, and he would be back. After literally 30 minutes of waiting, my wife and I started to talking to a gentleman that was washing the vehicles and he mentioned that the Van was upstairs, because he parked it, he quickly went inside and brought us some water. The sales man comes back and says, I’m so sorry the Van was already sold. Now we’re confused, because why would you schedule an appointment and call several times to include the day of appointment to confirm a meeting to purchase vehicle that was already sold. I ask the salesman, to speak to Paul. Paul started to blame their Fleet Manager Ardina Chaco. Saying she pre-sold the Van to Enterprise, and mentioned that he call her and text her but she doesn’t response. I specifically told him we drove from Chula Vista, and we moved several meetings to ensure we could be here, with Gas prices being so high at the bare minimum he should give us a gas card. He went inside for another 10 minutes and never came out. I go inside and the sales man tells me he is not going to come out cause he is now dealing with the Sale of a 100k car. I ask the salesman to ask him to please call me back, to this day no call or text from Sale Manager Paul. Sale Manager Paul, should be sent to some type Customer service training or some type of managerial training, this is completely UNSAT. His complete disregard for people time is very disrespectful. I will notify all Veterans brothers and sister not do business with this dealership. More

Searched and found a ram truck that I wanted to purchase. Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and as Sent in a request online and someone emailed me saying someone would contact me, but no one ever did. She sent me another email two days later and asked if I was still interested, and I said yes, and she said she would get someone to call, but they never did. She even tried two more days later, what a terrible place when someone wants to spend 60k and no one calls you. Terrible service. More

Jacob Smith was our excellent sales person at Pedder/Poway. If I asked a question he didn't know the answer to, he said so and then went to FIND THE ANSWER! The negotiation was low pressure and Pedder/Poway. If I asked a question he didn't know the answer to, he said so and then went to FIND THE ANSWER! The negotiation was low pressure and all items were explained thoroughly. Negotiations were respectful and professional. I couldn't be more satisfied with my experience buying through Jacob and Pedder Dodge. More

0 stars if I could..extremely disappointed..sold a used car out from under me after I agreed to it...beacuse someone else agreed to buy a warranty. I was in the dealership first. I was paying full price b car out from under me after I agreed to it...beacuse someone else agreed to buy a warranty. I was in the dealership first. I was paying full price but didn't need extended warranty. The other customers salesman was extremely shady and underhanded. More