Pedder Chrysler Dodge Ram Jeep of Poway

Excellent service. Gave more than ample time to explain details of the truck, financial arrangements and other features. Follow up was also great. Gave more than ample time to explain details of the truck, financial arrangements and other features. Follow up was also great. More

We bought a used vehicle with mismatched tires and one set of keys on the condition that the dealer would replace two tires and program us a spare set of keys. It has been weeks and nobody will reach out set of keys on the condition that the dealer would replace two tires and program us a spare set of keys. It has been weeks and nobody will reach out to us or answer our calls. More

I have been client since 2020 I am very happy and satisfied with the attention and the service. satisfied with the attention and the service. More

I am incredibly happy to have chosen Pedder Jeep of Poway. This was my second time purchasing a vehicle, and I was incredibly amazed at the exceptional customer service and unwavering helpfulness I rec Poway. This was my second time purchasing a vehicle, and I was incredibly amazed at the exceptional customer service and unwavering helpfulness I received throughout the entire car-buying process. My sales consultant, Miguel Hernandez, was incredibly transparent and worked with me to get the price I wanted for my vehicle. With Miguel’s help, I was able to secure a fantastic deal which also prompted me to guide my family to choose this dealership for their vehicle purchase as well.    Overall, Miguel’s dedication truly stood out, and his commitment to ensuring customer satisfaction were beyond commendable. Thanks once again to Pedder Jeep of Poway, and Miguel for his exceptional service! More

Everything went as expected. My advisor was great and my truck was serviced as needed. My advisor was great and my truck was serviced as needed. More

My 1500 Ram Laramie was a mess - check engine light came on half way thru a 3,500 mile road trip to Colorado. On return to Poway the truck spent most of the rest of summer at the dealer service waiting for on half way thru a 3,500 mile road trip to Colorado. On return to Poway the truck spent most of the rest of summer at the dealer service waiting for parts. The truck was towed to Pedder after it would not start. It remained there while a Lemon Law buyback was initiated. A "turn in date was set - met with the agent to sign release papers and receive a settlement check from Chrysler. The check for over $18,000 had previously been delivered to Pedder by FedEx. The check could not be found anywhere at the dealership and no one there would acknowledge ever seeing the check or any related papers. Chrysler representative required the massing check to be cancelled and ordered a replacement - with a "two to four week delay before delivery" to me. the financial damage to me has been considerable, as, I had negotiated a vehicle purchase to replace the 1500 ram. Incompetence and total lack of concern for the customer is evident at this dealership. It is as if there is none actually in charge. More

Highly recommend this dealer! Extremely happy with the level of service I received, the communication and the responsiveness. Scheduling an appointment was easy, the follow-up was Extremely happy with the level of service I received, the communication and the responsiveness. Scheduling an appointment was easy, the follow-up was awesome, and my in-person interaction was stellar. If you need dealer service, go to this dealer! I will be returning for sure! More

Everything went as expected. My advisor was great and my truck was serviced as needed. My advisor was great and my truck was serviced as needed. More

The new people you hired are far better at customer service and making sure that I want to bring my cars back for service there. They were friendly and accommodating. I stopped coming here for a few ye service and making sure that I want to bring my cars back for service there. They were friendly and accommodating. I stopped coming here for a few years because one of your old service writers. But the new guys have brought me confidence in your dealer and knowing my cars will be taken care of properly. More

Fantastic communication and speed. I felt taken care of and heard, and there was never a question about upselling or additional work. I felt taken care of and heard, and there was never a question about upselling or additional work. More