Pedder Chrysler Dodge Ram Jeep of Poway

This interaction was a comedy of errors. 1. Booked the appointment over a month out due to service ship availability. Described the issue I was having with the transmission. When I dro 1. Booked the appointment over a month out due to service ship availability. Described the issue I was having with the transmission. When I dropped the vehicle off, I was told that this location doesn’t have a transmission specialist and they would not be able to work on the transmission if that ended up being the problem. I would have scheduled elsewhere if I was told that when I scheduled. 2. Communication sucked. I dropped the car off Wed night. I had not heard anything by Friday, so I called. I was told that the manager would call right back. I called back a few hours later and was told again I would get an update. No call. I drove in and no one could tell me what was going on. I spoke to Victor, the mechanic and he explained that they were requesting warranty authorization. (Victor was awesome and was the only one who ever provided info). I received a call Monday morning and was told the vehicle was ready. When I asked what they did, again, no one could answer. I was told the manager would call me. Didn’t happen. I called back 4 hours later and was told that they changed out a bumper sensor and it fixed the problem. I also had a $225 bill online for this. This didn’t make sense so after waiting for 30 minutes on hold, I was told that the mechanic was at lunch and so was the manager. Again, I drove in. And again, Victor was able to explain what was really going on. There was no sensor changed and my truck was not ready. I had to leave and come back. The car was not ready until about 4:30 that day. More

0/10 Do not recommend We have been coming to Pedder for a couple of years now and this was hands down the worst experience I have ever had anywhere. We had to drive to the dealership/service depart for a couple of years now and this was hands down the worst experience I have ever had anywhere. We had to drive to the dealership/service department to talk to them and get updates. This happened 5 times. We also had to figure out the issue with the truck (thank goodness for forums and Google), and source our own part from another local dealership. They had the truck for TWO WEEKS because the part was “on back order”. When we got tired of waiting, and we finally made one call to another dealership, they had two in stock (they said they were doing this). We then had to drive to pick up and drop off the part. Horrible customer service. No apologies, just excuses. I know they just hired a new service manager so hopefully things will improve, but for us it’s not worth waiting to see. Such a shame since they used to be great. More

Service department did a good job, work was done well and staff were nice. The service department needs to hire more employees specifically to answer phone calls and give customers updates. staff were nice. The service department needs to hire more employees specifically to answer phone calls and give customers updates. More

Worst service department. Made an appointment to have door handle fixed and traction light resolved. Dropped off 0730 estimated repair time end of day. Next day tried calli Made an appointment to have door handle fixed and traction light resolved. Dropped off 0730 estimated repair time end of day. Next day tried calling service department multiple times no answer. Following day same thing so tried texting from service portal they provided again no response. Third day service answered and said they were looking at jeep and would call in the afternoon, never did. Next day called and was forwarded to service advisor but was hung up on. Next week called again no response. On the 8 day got ride to dealership to get Jeep was told work not completed and requested Jeep anyway. When the Jeep was brought out it had not even been looked at. Under no circumstances will I ever return to this dealership and will be happy to share my experience with fellow Jeep owners. More

It was honestly a good experience mostly over the phone which I appreciate, because of my job and answered all questions I had with a good and honest answer. which I appreciate, because of my job and answered all questions I had with a good and honest answer. More

Service adviser, Louie Padilla was great. He was fast, friendly and kept me up on the progress of the service. He was fast, friendly and kept me up on the progress of the service. More

My service advisor was polite and seemingly helpful when I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was I could reach him. However, I would have to call repeatedly for days in a row, before receiving a return call with an update on my vehicle. There was also a lack of follow through. I was told my service advisor would send an authorization to Enterprise car rental for me to get a rental, but when I arrived to get the rental Enterprise hadn’t received the authorization. (It’s now been 3 weeks since my car repairs were completed and the Enterprise STILL hasn’t received what they need from the service department.) I can understand that a shop gets overly busy and can be understaffed, but I would’ve appreciated upfront and honest communication about what was going on. Unfortunately, consistent communication and follow through were completely lacking during this repair. Unfortunately, I will not be returning to this Pedder Service Dept as it was such a headache trying to get someone on the phone and to get the repairs done in a timely manner. Thankfully the work was covered by my extended warranty and it seems the repairs were done correctly, but wow - what a debacle! More

My biggest issue is there was no communication about the status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready status of my vehicle prrogess I had to come in on four occasions just to find out it wasn’t ready More

I've been trying to reach my service rep (Luis) and the general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've c general service department since my last visit in February 2024 to follow up on two parts that were supposed to have been ordered for my Jeep. I've called and either spoke to someone who says they'll call back or I leave messages, and receive no response. Now more than six calls later with no calls back, I'm extremely frustrated and dissatisfied with my service visit. For background: last year during an oil change, the plastic shroud protecting my oil pan was broken and the rep at the time assured me they'd order a replacement and fix it. I never got a follow up on that. Two oil changes ago, I brought it up again and was again told the part would be ordered - in addition to a windshield wiper fluid hose that had broken. Again, no calls to say the parts were in - and no responses to my follow-up calls. This last oil change (February 2024), I brought up that the two parts were still not ordered, and was assured they would be - and again I don't get responses to my many phone calls. I've been coming to Pedder Jeep for service since I bought my car in 2015 and this lack of response is so disappointing - especially to a loyal service customer - and now that it's nearing the time to buy a new car, de-motivating to buy again there. More

Easy process since I had called ahead of time and they had plenty of jeeps to choose from. Sales rep did not explain or really know much about the hybrid nor show me how anything works inside. Took a fe had plenty of jeeps to choose from. Sales rep did not explain or really know much about the hybrid nor show me how anything works inside. Took a few weeks to get my extra key and owners manual. Over a month later still waiting on a check that was promised before sale. More