Pearson Nissan Of Ocala

I miss Al Jay. Brian is wonderful! Great customer service! He exceeded my expectation! Will definitely be back, and will ask for Brian. An asset to your dealership! service! He exceeded my expectation! Will definitely be back, and will ask for Brian. An asset to your dealership! More

Very good. No problems from me. Everyone was very nice . I will be back in the future. They were very Polite and nice. And concern I will be back in the future. They were very Polite and nice. And concern More

Thank you for the excellent service and a clean, safe environment in which to wait. Issac was very professional and polite during each throughout the process so check in through check out. environment in which to wait. Issac was very professional and polite during each throughout the process so check in through check out. More

I want to thank Bryan for getting me in and taking care of my issue. Will recommend you to anyone I know for service to. of my issue. Will recommend you to anyone I know for service to. More

As always they are very professional,which includes the moment you pull into the parking area to the moment you leave,the wait time is on point,the staff is very courteous and informative while you wait moment you pull into the parking area to the moment you leave,the wait time is on point,the staff is very courteous and informative while you wait . More

Zach was my agent. He was kind. But when my car was ready he wasnt really informative. He just short and said see you next time. he wasnt really informative. He just short and said see you next time. More

Slow, no calls when done, incomplete service, excuses, no call back from management. Waited almost 20 minuses for someone just to take my keys for an early drop off. After 3 different people asked if I'd bee call back from management. Waited almost 20 minuses for someone just to take my keys for an early drop off. After 3 different people asked if I'd been helped and two people obtained mileage I was finally brought in to drop off key for truck. This is a work truck mind you, dropped off on Friday for a service appointment on Saturday at 9 A.M. for tire rotation and oil change. They found glazed brake rotors, so added that to the repair cost and time frame. Was told i would recieve a call once work was complete, my phone number was verified by service representative so they knew how to reach me. No call on Saturday, no call on Sunday, not to myself or the company owner. No call 1st thing Monday morning either, my boss and I had to call the dealership to get the status of the truck. On Monday morning mind you, after I was supposed to have already reported for work, since no one is available at the dealership prior to 7:30. I spoke with customer service later that day and aired my grievance, I was told they were sorry and that management would give me a call shortly, its 3 days later now and the only call I recieved was the service representative that apologized and gave me excuses as to why nobody called me. This is the second time with this rep, at this dealership and have had the same issue occur. Ridiculous. And to boot I got the truck back with a low tire pressure indicator illuminated in the dash, would've thought they would check fluids and pressures with a service and tire rotation... terrible.. More

We appreciate Bill, Juan, and Steve’s help on our recent purchase! They made it a wonderful experience for my Wife and I! Sincerely-William Harrison... purchase! They made it a wonderful experience for my Wife and I! Sincerely-William Harrison... More

The checkin process is extremely organized and expedited. From the courteous gentleman when first pull in, the kind and efficient lady who checked in my truck, to my always friendly, prepared, and professio From the courteous gentleman when first pull in, the kind and efficient lady who checked in my truck, to my always friendly, prepared, and professional advisor Bryan Purdy it is always a pleasant experience. I’ve been to several other dealerships in town for service on other family cars, not one can compare the people or facilities. More

We have bought several cars from you, we always request Clayton because he is the best! He works hard for us everytime we come in and is always on top of things for us. We will definitely be back again! Th Clayton because he is the best! He works hard for us everytime we come in and is always on top of things for us. We will definitely be back again! Thank you clayton for putting us in our new truck 😁 you truly are amazing at what you do! Not sure who the service guy who cleaned the car for us was but he stayed late to make sure everything was done right. Please thank him for us. He did a great job! And as always Jim is absolutely amazing! We have never used someone who is so organized and prepared every single time. We love all you guys! Also would like to mention every time we come in to get our cars serviced Isaac is hands down your top service guy! We love him too!!! Hannah came over and made sure we understood everything, she didn't rush us and took her time to make sure we were happy. The team Nissan has put together at this location is untouchable! Jess & Stacey Cook More