Pearson Nissan Of Ocala

Best customer service I ever had thanks You guys very much for are service and work much for are service and work More

Good salesperson, I felt a pressured to buy and they got me to buy so I guess that’s a good sales person. Slow to pay off trade off vehicle, other dealers work way faster. Otherwise no complaints. me to buy so I guess that’s a good sales person. Slow to pay off trade off vehicle, other dealers work way faster. Otherwise no complaints. More

Its clean. The service department does an excellent job. Prices for services are a little higher but the work is completed accurately and on time. The service department does an excellent job. Prices for services are a little higher but the work is completed accurately and on time. More

Great customer service, polite and very comfortable. Would definitely recommend to my family for great service and help. Would definitely recommend to my family for great service and help. More

My rep was amazing. Great customer service. I will be back to use this dealership again! Great customer service. I will be back to use this dealership again! More

A dealership is judged by its employees performance. Your Service Advisor, Vanessa Dean is top notch Customer Service material. I have had nothing but the best service from Vanessa. She is very detail o Your Service Advisor, Vanessa Dean is top notch Customer Service material. I have had nothing but the best service from Vanessa. She is very detail oriented and addresses the customer needs 100+% She has made me feel my car was in excellent hands and treated with the best of skills in the Servicing of my vehicle. That was very important to me. And, she understood how important that level of service was to gain my confidence.. All others I. met, however fleetingly, were welcoming and cooperative, from opening the door to taking a message. Great team!! Well done. In the absence of an Ibfiniti dealership in Ocala, Pearson Nissan is doing a marvelous job. Thank you! FYI: today I called Infiniti of Daytona to arrange a Recall Service appointment, 3 times. No one answered the phone. There was a recording each tine and I have not received a callback. Neither was Service or Parts Department answering the phone!!!. Mr. Pearson, extend your dealership!! Pearson Nissan is gold. Thank you. I shall recommend you to other Infiniti owners and I will tell them about Vanessa Dean, Service Advisor. Sincerely, Melanie Hutt. More

They service my 2018 Nissan xD, oil and filter, tire rotation and fuel filters then left my oil cap off and oil got all over my engine and cap was wedged in my hood latch and bent my hood. rotation and fuel filters then left my oil cap off and oil got all over my engine and cap was wedged in my hood latch and bent my hood. More

I had the car I recently bought towed to the facility because-of a possible immobilizer problem (which 2 lock smiths said they did not think was the problem)I was under the impression there was a prior because-of a possible immobilizer problem (which 2 lock smiths said they did not think was the problem)I was under the impression there was a prior quote given it was going to be 347 for a new key, then found out when the work was done it was 780 and car was running rough and needed a new alternator , batteries and terminals after spending 2000 plus I picked up the car several days later and it was dirty inside and out , you would have thought I could have gotten at least a courtesy wash. There was not mention of the air not working, and I drove it an hour home, It was so hot my phone turned off From the point of drop off It was extremely difficult to get any advisors to call back with updates as I really needed the car by Friday and one called and said my car was ready but it was the wrong car Not a good experience ! More

Good service kind people definitely will come back when my car needs service again thanks my car needs service again thanks More

Isaac and Adam were very helpful in solving my critical problem with the vehicle. Their professionalism was outstanding. problem with the vehicle. Their professionalism was outstanding. More