Pauly Toyota
Crystal Lake, IL
Filter Reviews by Keyword
By Type
Showing 153 reviews
great dealer Bob L easy going not pushy knew what i wanted went on internet in morning picked car i was interested in had the car ready to test drive when i arri Bob L easy going not pushy knew what i wanted went on internet in morning picked car i was interested in had the car ready to test drive when i arrived More
Totally satisfied! After shopping at several car dealerships, trying to find the features that I wanted, I stopped in at Pauly Toyota. Ryan polzer met me and we discusse After shopping at several car dealerships, trying to find the features that I wanted, I stopped in at Pauly Toyota. Ryan polzer met me and we discussed what I wanted and needed in the vehicle. After several tries of checking out different models, I was able to get the beautiful SUV with almost everything I wanted! Thanks to Ryan and everyone at Pauly Toyota!! I'll be back for sure... More
No Pressure - Great Experience I purchased a new 2018 Highlander over the Labor Day weekend. Bob was a great sales consultant, very transparent and easy to work with . Bob followe I purchased a new 2018 Highlander over the Labor Day weekend. Bob was a great sales consultant, very transparent and easy to work with . Bob followed up with me and was not overbearing. He has a laid back approach which is something I liked most about him. I love my new car and am thankful got the opportunity to work with Bob during this process. More
THE BEST NEW CAR SALES EXPERIENCE I would highly recommend purchasing a new or used car from Pauly Toyota. My wife and I had a very pleasant experience working with Bob Langenberg in I would highly recommend purchasing a new or used car from Pauly Toyota. My wife and I had a very pleasant experience working with Bob Langenberg in Sales. Bob is a very professional sales person and the opposite of the typical sales person we all fear. Bob tells you the truth regardless if he gets a deal or not. In addition, I would say that Vince Rosas, Sales Manager, is also extremely professional. Vince and Bob explained the deal very clearly and with no BS and provided us with an excellent price on the new car and our trade. I also should mention that Donna Matus, Financial Manager, was also a pleasure to deal with. She explains things thoroughly and no high pressure sales. Thanks to the entire team at Pauly Toyota. You folks ROCK. Dan More
Positive experience I recently purchased a used 2015 Camry Hybrid, working with Bob Landenberg. The car was priced fairly to begin with, but were open to limited negotiat I recently purchased a used 2015 Camry Hybrid, working with Bob Landenberg. The car was priced fairly to begin with, but were open to limited negotiation, and in the end I believe I received a very fair deal. Bob was more knowledgeable than most sales reps, knowing the features of the car and the "state" of the market very well. The car was cleaned, filled with gas, and new plates mounted in the time I went through the final financial process. In all aspects, a relatively positive buying experience. More
Excellent sales consultant My husband and I recently bought a certified pre-owned Toyota Avalon from Pauly Toyota and were extremely satisfied with the transaction. We would re My husband and I recently bought a certified pre-owned Toyota Avalon from Pauly Toyota and were extremely satisfied with the transaction. We would recommend Bob Langenberg to everyone. We first contacted him in October of 2017 but the car we were interested in was no longer available. After Bob determined what we were interested in finding, he kept us informed when vehicles fitting that description were available. Bob never pressured us but would touch base periodically to let us know he was still watching for us. Almost 10 months later he found an Avalon that fit our needs and price point and we finally met him in person and bought the car. The procedure was smooth and professional. We would recommend Bob and the Pauly dealership without reservation. More
Pauly Toyota - Great buying experience It has been almost ten years since we purchased a vehicle requiring financing. Past experience was long, drawn out, and very stressful. Bob Langenberg It has been almost ten years since we purchased a vehicle requiring financing. Past experience was long, drawn out, and very stressful. Bob Langenberg and Victor (financing) made the process quick and almost stress free (always a little stress with money). Very accommodating in every way. Extra thanks to Bob for insuring the glitch with the a/c was repaired before we picked up the car. During test drive, Bob noticed passenger side a/c not working correctly. Had fixed in less than 24 hrs. Although we were purchasing a used vehicle, Bob made us feel important as though we were purchasing a brand new car. More
They made it easy. It's been 10 years since I had to buy a car, and I honestly have very unpleasant memories of buying my previous vehicle which was not a Toyota. I sto It's been 10 years since I had to buy a car, and I honestly have very unpleasant memories of buying my previous vehicle which was not a Toyota. I stopped at Pauly Toyota on a whim and was greeted by Bob Langenberg. He was kind and totally listened to what I was interested in and genuinely seemed to car about my car purchase. I told him I would be back in a week after I did my homework and I would purchase car from him. He contacted me 2 times during the week to check in and to give me price updates on possible vehicles. I ended up buying the car of my dreams and he no doubt gave me the best deal possible. He made it easy for me and my husband- straightforward, kind and no gimmicks. I totally felt supported and cared for throughout the entire process which can be daunting and frustrating. Larry Albrecht was also awesome to work with and so was our finance manager. I left feeling so taken care of and I drove away with a beautiful new Prius. More
Best experience with a dealer in over 50 years. My wife and I purchased a 2018 Toyota Highlander XLE from Pauly Toyota. We dealt exclusively with their rep, Bob Langenburg. It was the best experie My wife and I purchased a 2018 Toyota Highlander XLE from Pauly Toyota. We dealt exclusively with their rep, Bob Langenburg. It was the best experience we have had on a new car purchase in over 50 years. Bob is a mature individual with plenty of business experience. He was candid, exerted no pressure or pushiness, and made several significant suggestions that made our purchasing experience not just worthwhile but actually enjoyable. We were already "presold" on the Highlander, but he nevertheless pointed out a number of significant aspects of the car of which we were not aware. He assisted us thinking through whether to purchase the Hybrid or the normal model. Despite our obvious enthusiasm to make the purchase Bob committed himself to delivering us a very good deal and that is the outcome we feel we achieved. More
Servicing a Buick with no Appointment!!!! Just my luck I ran over a nail and my Buick alerted me that the tire was loosing air!!!! It's very hard to find an open dealership to service your veh Just my luck I ran over a nail and my Buick alerted me that the tire was loosing air!!!! It's very hard to find an open dealership to service your vehicle around 6:00PM. I called Pauly Toyota and Jason answered the phone and told me just come on in and we will take care of you. My service advisor Mark greeted me promptly but was shocked to see a Buick until I told him my situation, he right away wrote up my vehicle and told me to wait in the customer lounge. The work took over an hour but it's due to the facts that I didn't have an appointment and other customers were ahead of me. THANKS to Pauly Toyota for taking care of my concern and saving me $$$$$$$ on having to invest in new tire and wheel, NOT CHEAP!!!! NON APPOINTMENT CUSTOMERS PLEASE READ THIS!!!! More