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Pauly Toyota

Crystal Lake, IL

4.6
153 Reviews

1035 S Route 31

Crystal Lake, IL

60014

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Showing 153 reviews

June 02, 2018

Great Experience Bob Langenberg recently sold me a 15 Scion TC. After testdriving and talking for a bit, I noticed the car had some significant damage to the wheel wel More

by mattm88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenburg
May 25, 2018

The take advantage of people Nothing makes me more angry than hearing about a place who takes advantage of people. My senior friend brought in her car to replace her license plat More

by Never a customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff B
May 28, 2018 -

Pauly Toyota responded

Mrs. S, I want to thank you for bringing the original issue to our attention. As I promised to you on the phone, we reached out to the original owner at the time we agreed, listened to her side of the story, and issued a full refund based on what she told us. She is extremely happy with the outcome and we look forward to her visiting our service department again soon. Jeff Balcer

May 28, 2018 -

Never a customer responded

As I said to your fb response Jeff, you promised nothing but continued to tell at me on the phone. You tried to say I said it should be free, when in fact when I had you read my post aloud you found it did NOT say that. You did nothing but disrespect me on the phone when I knew for a fact something was wrong with how my senior friend has dealt with. Yes, Tim refunded her money because in fact she was never supposed to be charged. But you insisted that she was charged correctly but he would call her. Thankfully for Tim, he followed through and found the error on your dealerships part and refunded her money. He may have made things right for her but the way you spoke to me was completely out of line. I will share this experience with others if searching for a dealership to go to. I'm sure if people take the time to research your dealership they will see my experience isnt the only bad one too. I can only hope you learn something from this.

May 15, 2018

Bob Langenburg was super If it wasn't for Bob Langenburg's follow up, I would have walked away from my recent purchase. I appreciate his tone, humor and his interest in making More

by Stahlwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenberg
May 03, 2018

Bob Langenburg was a pleasure to work with I wound up getting exactly what I was looking for, I had misstated what I wanted and the car came in. It was not what I was expecting it to be (totall More

by AllenB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenburg, Jeff
April 16, 2018

Bob Langenberg was great. Dealing with Bob was easy and very pleasant to work with. This is my 3rd truck from Pauly. Will go back to Bog and Pauly. More

by PMcCrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenberg
April 12, 2018

Bob helped us find what WE needed. We spent an entire day looking online at tons of dealerships looking for a used car with no luck. We had given up for the day when I remembered I had More

by Megan12334
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenberg
April 09, 2018

Great experience From beginning to end we were pleasantly surprised at the professionalism and friendliness of our salesman and staff. No pushiness whatsoever, which More

by Alpineoma77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Langenberg, very, very nice salesman
April 02, 2018

Pauly Perfection I had a great experience at Pauly Toyota. From the minute I walked in the door, the staff was very welcoming and friendly. The waiting area was one of More

by SRoscoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Balcer, Mike Pauly
April 01, 2018

Great experience Bob Langenberg is a great guy to work with, No BS involved, Get it done attitude. Highly knowledgeable about the vehicle features and details. Doesn' More

by 1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Langenberg
March 29, 2018

Great People Absolutely fabulous people to deal with. Honest, accommodating, with none of the games you get from other Dealers. A breath of fresh air in a s More

by Leasemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Balcer
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