Pauly Toyota
Crystal Lake, IL
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Great Experience Bob Langenberg recently sold me a 15 Scion TC. After testdriving and talking for a bit, I noticed the car had some significant damage to the wheel wel Bob Langenberg recently sold me a 15 Scion TC. After testdriving and talking for a bit, I noticed the car had some significant damage to the wheel well panel. I had only noticed after leaving and looking at the car one last time. I made a passive comment to Bob about how none of us had noticed it. Without prodding or even asking, Bob took it upon himself to have them totally fix the panel to the point where you couldn't even tell there was previous damage. Bob was funny, witty, and personable. I 100% recommend Pauly Toyota, and more specifically, Bob Langenburg. This was also my first car buying experience and he made it as pleasant as a salesmen as could be. More
The take advantage of people Nothing makes me more angry than hearing about a place who takes advantage of people. My senior friend brought in her car to replace her license plat Nothing makes me more angry than hearing about a place who takes advantage of people. My senior friend brought in her car to replace her license plates and it cost her $129. They CLAIM her bolts were rusted. Gave her an initial estimate of $64.50 then in the end it was $129. When I called and talked to Jeff he was very unprofessional. He yelled at me and talked over me on the phone. He didnt stop until I called him out on it. I was surprised at his behavior but since I have been reading reviews and experiences people have had at this dealership, there is no way I am surprised. PLEASE READ THE REVIEWS BEFORE DOING BUSINESS HERE! it appears they have issues dealing with women as well. This is NOT a place I would suggest to anyone. More
Bob Langenburg was super If it wasn't for Bob Langenburg's follow up, I would have walked away from my recent purchase. I appreciate his tone, humor and his interest in making If it wasn't for Bob Langenburg's follow up, I would have walked away from my recent purchase. I appreciate his tone, humor and his interest in making my car buying experience pleasant. I was put in a situation in which I wasn't able to work with Bob on my initial visit after he set up the appointment, this resulted in me walking away from a potential deal because the other salesman didn't want to talk shop at all. Bob was willing to listen and help make the buying experience positive for both parities. You always want to walk away from a purchase feeling good and Bob helped with that. More
Bob Langenburg was a pleasure to work with I wound up getting exactly what I was looking for, I had misstated what I wanted and the car came in. It was not what I was expecting it to be (totall I wound up getting exactly what I was looking for, I had misstated what I wanted and the car came in. It was not what I was expecting it to be (totally my fault). Bob worked tirelessly to resolve the issue and get me what I REALLY wanted, This was the fourth car I bought at Pauly and I couldn't be more pleased. More
Bob Langenberg was great. Dealing with Bob was easy and very pleasant to work with. This is my 3rd truck from Pauly. Will go back to Bog and Pauly. Dealing with Bob was easy and very pleasant to work with. This is my 3rd truck from Pauly. Will go back to Bog and Pauly. More
Bob helped us find what WE needed. We spent an entire day looking online at tons of dealerships looking for a used car with no luck. We had given up for the day when I remembered I had We spent an entire day looking online at tons of dealerships looking for a used car with no luck. We had given up for the day when I remembered I had Bob's phone number in my phone from that last car we purchased. He is now working at Pauly Toyota and listened to what we needed. He introduced us to a vehicle (Toyoya Prius) that was affordable and gets excellent gas mileage, our 2 biggest needs. We would have bought completely the wrong car had we not sought the experience that Bob provided. Thank you! More
Great experience From beginning to end we were pleasantly surprised at the professionalism and friendliness of our salesman and staff. No pushiness whatsoever, which From beginning to end we were pleasantly surprised at the professionalism and friendliness of our salesman and staff. No pushiness whatsoever, which we really appreciated. Our salesman, Bob Langenberg, knew we had a budget and he worked with us to our great satisfaction. We love our new car and would recommend the dealership and our salesman in a heartbeat. More
Pauly Perfection I had a great experience at Pauly Toyota. From the minute I walked in the door, the staff was very welcoming and friendly. The waiting area was one of I had a great experience at Pauly Toyota. From the minute I walked in the door, the staff was very welcoming and friendly. The waiting area was one of the nicest I’ve seen. My salesman, Jeff, went above and beyond to help me find the perfect vehicle. He was professional, honest, personable, and provided exceptional customer service. I felt like my business with Pauly Toyota was appreciated throughout the entire process. Thank you Jeff and Pauly Toyota ... I love my new car! More
Great experience Bob Langenberg is a great guy to work with, No BS involved, Get it done attitude. Highly knowledgeable about the vehicle features and details. Doesn' Bob Langenberg is a great guy to work with, No BS involved, Get it done attitude. Highly knowledgeable about the vehicle features and details. Doesn't waste time. More
Great People Absolutely fabulous people to deal with. Honest, accommodating, with none of the games you get from other Dealers. A breath of fresh air in a s Absolutely fabulous people to deal with. Honest, accommodating, with none of the games you get from other Dealers. A breath of fresh air in a sea of sharks ! More