Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paul Miller Toyota of West Caldwell
West Caldwell, NJ
703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
703 Reviews of Paul Miller Toyota of West Caldwell
June 30, 2014
All-Around Great Service Buying a car is generally a terrible experience - buying a car in NYC is another circle of xxxx. I made the trek out to Caldwell from the city and was Buying a car is generally a terrible experience - buying a car in NYC is another circle of xxxx. I made the trek out to Caldwell from the city and was so happy that I did. The dealerships I visited in the city weren't knowledgeable about their products and seemed to lose interest the second they saw I was a young woman buying by herself. Alan was incredibly knowledgeable about the car itself and was transparent about every step of the sales process. He went out of his way to help me, from pulling the car out of detailing so I could test drive it to FedEx'ing my plates to me later so I wouldn't have to make another hour-long trip to the dealership. I couldn't be happier with my experience at Caldwell, my experience with Alan and the car that I purchased. You don't find customer service like this very often anymore. More
by marionbrew
Employees Worked With
Alan Engert
June 11, 2014
Excellent Experience and Professional Sercive I purchased four cars in this dealership and 3 of them from Julio my sales consultant. My wife and I are very satisfied with the product quality, pric I purchased four cars in this dealership and 3 of them from Julio my sales consultant. My wife and I are very satisfied with the product quality, price, and customer service and specially with Julio, he always give us options and he works with us and our budge. I financed one car and lease three others and I wont go some place else to buy more cars in the future I will always come back here and I will buy more cars from Julio. More
by javierguncay
Employees Worked With
Julio Vilchez
June 07, 2014
Buying used car. Allen Engert and James Velsor Renewed my confidence in my car buying experience . I would recommend buying a car at this dealership. There still i Allen Engert and James Velsor Renewed my confidence in my car buying experience . I would recommend buying a car at this dealership. There still is good people in this world. Thank You ! More
by Foggia
Employees Worked With
Allen Engert, James Velsor
May 29, 2014
Best help in a bad situation. When my water pump seized & left me 25 miles from work, Caldwell Toyota was the closest dealer. I've never had any dealings with them before. When AAA When my water pump seized & left me 25 miles from work, Caldwell Toyota was the closest dealer. I've never had any dealings with them before. When AAA pulled into their lot I was greeted with a big smile by Mr Roberts (at 6:40 AM ) who immediately addressed the task. Within 15 minutes, he had me in a loaner & off to work. Within 2 hours the service department had the estimate ready, Mr. Roberts contacted me with the news & came through having the car ready for pick up after work. I've had service at other dealers who always had to, order the part or couldn't get the repair done in a timely fashion. I've returned to them several times now for service & repairs & have had a pleasant, timely & affordable repair. Thanks Thurman, you are the reason I will continue to return. More
by kenemm3fan
Employees Worked With
Thurman Roberts, Thruman Roberts
May 17, 2014
Kris Zack and John C were awesome!! We have purchased several cars through Kris Zak and John Contreras at Caldwell Toyota and they NEVER disappoint!! They are trustworthy and honest- and We have purchased several cars through Kris Zak and John Contreras at Caldwell Toyota and they NEVER disappoint!! They are trustworthy and honest- and always give us the best price! They are very personable and great customer service- from beginning of process to delivery of car! I would recommend them to anyone in the market for a car! Kathy is service is awesome also- she is always helpful and willing to answer any questions - More
by Jaygirl19
Employees Worked With
Kris Zak and John Contreas, John Contreras, Alfredo Fabregas
May 03, 2014
I couldn't find anything to complain about I took my '11 Camry in at the end of the lease to see what it might cost to turn it in and lease another car and walked out with a nicer, new car, pay I took my '11 Camry in at the end of the lease to see what it might cost to turn it in and lease another car and walked out with a nicer, new car, paying nothing up front and $45 less a month than I had been paying on my old car. Everyone was fair, no nonsense, friendly and clear in explaining the financials. What's not to like? More
by hgoldman77
Employees Worked With
Oliver Laroc, Jaime Villanueva, , James Velsor, John Contreras
April 25, 2014
Got what I wanted. This was my fourth purchase from Caldwell Toyota, all Avalons. I was prepared before enterring the showroom of what I wanted and the price range of t This was my fourth purchase from Caldwell Toyota, all Avalons. I was prepared before enterring the showroom of what I wanted and the price range of the vehicle. The auto I wanted was not in stock but was delivered to the dealer within two days and it was just as I wanted, nothing more or less. We went back and forth regarding the price and the final outcome was satisfactory to all concerned. This was done due the professionalism and knowledge of Chirs Zak (Salesman) and John Contreras (Sales Manager). More
by verona0603
Employees Worked With
Chris Zak, John Contreras
April 14, 2014
Excellent Dealer for Toyota Excellent dealership! Courteous, Friendly, and give deals you will feel comfortable with! Highly recommend visiting Caldwell Toyota if you are look Excellent dealership! Courteous, Friendly, and give deals you will feel comfortable with! Highly recommend visiting Caldwell Toyota if you are looking for a Toyota model! Go see John and Chris! The best! More
by Cheechpell
Employees Worked With
Chris Zak, John Contreras
April 03, 2014
Downsizing Many thanks to the folks at Caldwell Toyota. They were very courteous and professional as they helped me select my new smaller car. My new car was d Many thanks to the folks at Caldwell Toyota. They were very courteous and professional as they helped me select my new smaller car. My new car was delivered right on time and in perfect condition. I expect to enjoy this car for many years. More
by bdkcats
Employees Worked With
Stan and Elio, John Contreras, Alfredo Fabregas
March 15, 2014
Great experience at Caldwell Toyota! I originally went to Toyota Universe to test drive about a month ago and received at least a phone call a day asking to come back. I made an appointment with them wit to Toyota Universe to test drive about a month ago and received at least a phone call a day asking to come back. I made an appointment with them with the promise of my desired car being there. When I went to get it it was not there and they tried to sell me a different car. Went right to Caldwell Toyota and they couldn't have been better. I explained that I already knew what I wanted and how much I wanted to pay. Kenny found my car right away and my offer was accepted. No gimmicks or scams whatsoever. Everything was explained to me and Kenny sat in the car with me, answered all of my questions, and set up my bluetooth. I was in and out in less than 2 hours. I highly recommend Caldwell Toyota. More
by andi1022
Employees Worked With
Kenny Wilson , James Velsor, John Contreras
