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Paul Miller Subaru

Parsippany, NJ

4.8
349 Reviews

3469 US 46 East

Parsippany, NJ

07054

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Showing 349 reviews

February 09, 2022

Outstanding service. My service advisor Frank did a great job in helping me with my issue with the car More

by S. David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank in service, James Scott
Feb 09, 2022 -

S. David responded

Your service department is great. Frank did a great job in helping me ivice and Jim Scott has always been helpful and professional in helping me with my car. He gives me exceptional service and personal attention. .I appreciate all your help and expertise.

Feb 09, 2022 -

Paul Miller Subaru responded

Thank you for the kind feedback! We are proud to have Frank on our team and happy to hear that he went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at Paul Miller Subaru!

February 02, 2022

Very accommodating and the car dealer was so helpful, nice and explained everything in understandable way. Very professional and very thorough. I didnt even have to ask anything because he explained ever More

by Loni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Almanzar
Feb 02, 2022 -

Paul Miller Subaru responded

Hi Loni - We love to hear that you received such informative service from our team. Thank you for trusting Paul Miller Subaru with this purchase! Your feedback means a lot and we hope that you love your new vehicle.

February 02, 2022

Greatest Service personnel desk….all are great and happy to help with any and all problems you are having with your vehicle. Today Jeff was ready and willing to help me…no hassle car was sent to the serv More

by Lsando
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff and Steve last month
Feb 03, 2022 -

Paul Miller Subaru responded

It's wonderful to hear how much you appreciate our team's dedication to providing the best service for your and your vehicle. We'll be glad to share with Jeff that he made your recent visit so efficient as well. Many thanks for putting your trust in the Paul Miller Subaru team, and drive safely!

Feb 03, 2022 -

Lsando responded

Thank you for telling Jeff and Steve they are beyond helpful..thanks

Feb 08, 2022 -

Lsando responded

All true….Steve has helped me out so many times always helpful every visit. Last visit Jeff helped me.

Feb 16, 2022 -

Lsando responded

Correction After the PS ABOVE... meant Steve has helped me a number of times.

January 27, 2022

VERY POOR and unreliable communication starting with service advisor&down the line.Absolutely considering getting rid of car so as to not deal with them again. More

by nmw2847
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erin in Service Dept
Jan 27, 2022 -

nmw2847 responded

VERY DISAPPOINTED

Feb 15, 2022 -

Paul Miller Subaru responded

This is certainly not the experience we want for our guests. We strive to provide a great service experience, and it is concerning that we've left the wrong impression. You should have been communicated more effectively by our team and I will certainly discuss your feedback with everyone. In the meantime, I would be grateful to step in and discuss this matter with you more directly. Will you please give me a call at 973-402-1700? Thank you, Kirk Quinones - Service Manager

January 25, 2022

I really like this dealership. Leo Avolio was my rep this time and kept me updated on the progress of the repair. He is very professional. I purchased 2 Subaru's through the Costco Auto program and th More

by Ron L.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Avolio , Sharon Coppola
Jan 25, 2022 -

Paul Miller Subaru responded

Hi Ron - Thank you for your confidence in Leo and our team! It is always a pleasure to assist you and we look forward to welcoming you back to Paul Miller Subaru next time. Have a wonderful day!

January 25, 2022

The service department is well run. Leo was extremely courteous; he went out of his way to be helpful. More

by Adele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Avolio 5 stars!
Jan 26, 2022 -

Paul Miller Subaru responded

It is nice of you to say that Leo was wonderful to work with! We appreciate your business and will see you again next time.

January 21, 2022

Great sales department (Sam and Kurt)Service (Vanessa Great sales department (Sam and Kurt) Service (Vanessa and Sam) Thank you for all of your assistance R W More

by Robwestervelt2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa Sam
Jan 21, 2022 -

Paul Miller Subaru responded

Thank you, Rob, for reviewing Paul Miller Subaru. We're glad to hear that the whole team took care of you!

January 20, 2022

Great experience with Frank and Mark. Like the atmosphere. I make a 45 minute drive from NY because I like the vibe. More

by cvb7518
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Balido, Mark Petersen (5 stars)
Jan 21, 2022 -

Paul Miller Subaru responded

We really appreciate you making the trip to work with us! Thank you for choosing Paul Miller Subaru and for highlighting the help you received from Frank and Mark. Safe travels until we see you next!

January 19, 2022

Prompt service over and above expectations!Friendly and Prompt service over and above expectations! Friendly and knowledgeable staff. Staff kept me informed during the time they worked on the car. More

by meamarita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Balido
Jan 20, 2022 -

Paul Miller Subaru responded

We are happy to hear that our team delivered informative, communicative service! Thank you for trusting Paul Miller Subaru with your business and your vehicle, we hope to see you again down the road.

January 15, 2022

I'm just completing a three year lease with this dealer and the excellent sales and service during that period made obtaining my new car from this dealer the obvious good decision. Special note of thanks More

by ejsord
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Moran, Service Advisor and Sam Kaiser, Sales, Dawn Werley
Jan 17, 2022 -

Paul Miller Subaru responded

We are thrilled that you have had such positive, successful experiences with our team! Thank you for choosing Paul Miller Subaru and for highlighting the help you've received from Erin and Sam. Safe travels in your new car!

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