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Paul Miller Subaru

Parsippany, NJ

4.8
349 Reviews

3469 US 46 East

Parsippany, NJ

07054

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Showing 349 reviews

August 31, 2022

Dealership was wonderful. Salesman, Harold Almanzar, was exceptional, very professional and welcoming, highly recommend him. More

by Marysteno1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Almanzar
Aug 31, 2022 -

Paul Miller Subaru responded

It makes our day to hear that Harold gave you such an excellent experience! Thank you for trusting Paul Miller Subaru with your business and for sharing your kind words. Enjoy the ride!

Aug 31, 2022 -

Marysteno1 responded

Again our salesperson, Harold, was excellent.

August 30, 2022

My 2012 Subaru runs like it's new. That's because I have always had it serviced at Paul Miller in Parsippany. Vanessa knows my car and takes very good care to ensure that whatever need More

by Elhs63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Aug 31, 2022 -

Paul Miller Subaru responded

This review is music to our ears! Thank you for choosing Paul Miller Subaru for your service needs, and for highlighting Vanessa's great work. We look forward to the next opportunity to assist you!

August 29, 2022

Vanessa was cheerful and very helpful and my 30,000 mile checkup was done and the 2 problems were resolved More

by Mim4 smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department Vanessa great
Aug 29, 2022 -

Paul Miller Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Vanessa and the Paul Miller Subaru team. Drive safely, and we hope to see you back next time!

August 27, 2022

Professional service provides to customer, and attentive staffs members. Show room very clean and neat More

by padillaja039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Aug 29, 2022 -

Paul Miller Subaru responded

Thank you for the great review! We are so glad to hear that you are confident in the Paul Miller Subaru team to get the job done. Drive safely, and we hope to see you back!

August 25, 2022

Great Service! Service reps are knowledgeable and courteous, communicate effectively. It is a dealership so service costs are higher than could be found elsewhere b More

by Brian Sandilands
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank and, in the past, Erin
Aug 25, 2022 -

Paul Miller Subaru responded

We are happy to hear from you, Brian! Thank you for choosing Paul Miller Subaru and for sharing your kind words. We hope to welcome you back again down the road!

August 25, 2022

Stuff that they supposedly fixed last year already needs fixing again while barely driving car. Seems like they wait until things become a problem and then get you with big fixes rather preventing little on More

by jipped8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dawn Werley
Aug 25, 2022 -

Paul Miller Subaru responded

I'm sorry to hear of the recurring vehicle trouble and concerned by your claims that we intentionally overlooked needed maintenance. We run our business in the best interest of our clients and their cars, so your feedback is disappointing to receive. I will make a note of your review, but I also want to directly address your concerns and see if there are any outstanding needs I can assist with. Please get in touch if you are willing - I'd be glad to connect. Thank you, Kirk Quinones - Service Manager - 973-402-1700

August 16, 2022

Went in for a quick oil change. Greet by a friendly gentlemen who took my car key and gave me a card to bring in the service department. Greeted by another friendly employee calle More

by Alvin555lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
Aug 17, 2022 -

Paul Miller Subaru responded

Alvin, thank you for the great review! We are so glad to hear that you had a successful service experience working with Erin and the Paul Miller Subaru team. Drive safely, and we hope to see you back again down the road!

August 08, 2022

Probably one of the worst experiences I have had for a simple service. Simple oil change and oil was left on the hood of the car. Multipoint inspection says my coolant is ok, wipers, etc. Yet after I chec More

by Dave B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erin Moran-Benitez
Aug 09, 2022 -

Paul Miller Subaru responded

David - I am disappointed to see that your service issues remain unresolved and I would like to see what I can do to help you expedite the process of getting back on the road. I will search for your contact information, but in the event that I can't find it, would you be willing to give me a call? Thank you for your feedback, Kirk Quinones - Service Manager - 973-402-1700

July 31, 2022

Vanessa is so nice and helpful. Explain everything crystal clear. All the staff there are so nice and definitely recommend. More

by CL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Aug 01, 2022 -

Paul Miller Subaru responded

Thank you for stopping by to share your experience with Vanessa and the team at Paul Miller Subaru! They will be thrilled to hear you appreciate their top-notch customer service. Come by anytime!

July 22, 2022

Great communication and follow up. Personalized service and pleasant interaction. Service was done in the exact time frame that we were promised. More

by Marisa.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dawn Werley, James Scott, Sharon Coppola
Jul 22, 2022 -

Paul Miller Subaru responded

What fantastic feedback, Marisa! Thank you so much for visiting Paul Miller Subaru for your auto service needs. Have a great weekend!

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