Paul Miller BMW

AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am dis AVOID THIS DEALERSHIP AT ALL COSTS - F RATING WITH BBB. I am extremely upset on how my problem was handled at Paul Miller BMW in Wayne. I am disgusted and bothered that my problem has escalated to the level it has. I took off work yesterday and went to the dealership directly before making any complaints to the BBB, consumer affairs, internet, etc. to try to resolve this issue and stay a customer of Paul Miller BMW. This action in turn led to me being threatened by an employee, and being told they did not cause the problem, they are not fixing it, etc. and forcibly being told and DEMANDED to GET OFF THE PRIVATE PROPERTY REPEATEDLY by Mike Gruber (Service Manager Director) in which I had to call the police to come and get involved with this matter and file a police report. I brought my car to BMW in Bloomfield on August 13, 2012 to get an initial oil change, and a Diagnostic check and Multi-Point Inspection of the vehicle because I just purchased the 2003 X5 (66,000 miles) a week earlier from TSJ Auto Brokers in Lakewood, NJ, the car was in excellent, mint working condition. Bloomfield BMW did an oil change and a full diagnostic check on the vehicle which I have all the reports/codes and told me only a couple things that needed to be done with the car: belts, air intake boot, and engine gasket was leaking. Other than those things, they said and documented the car was working perfectly. I brought the car to Paul Miller BMW because it is closer to my home to have the above mentioned things fixed, once there they also told me the water pump, thermostat, hose, disa valve, expansion tank, etc needed to be done. I agreed to do all of those things as well. I came back two days later to pick up the car and my air conditioning was suddenly and completely broke and blowing hot air which we noticed IMMEDIATELY because someone left it on and set both temperatures all the way to 60 degrees which me or my wife have never put it below 68-70 because the air coming out was freezing and it worked PERFECTLY. It is very strange, that after a 6 mile test drive drive by a SERVICE mechanic, that NO ONE ever mentioned to me, oh by the way, your air conditioner is broke. Rather than deal with this problem and correct it, your dealership would rather lose a customer for life, treat a customer in extreme disrespect, and risk the consequences of me talking to friends, family about this experience, and filing numerous complaints against this business. Mike Gruber would rather simply strong arm me and shoved me off like I was garbage and DEMAND me off the property saying this is private property. If this is the case than I have no problem letting EVERYONE know how I feel and explaining exactly what happened to protect other customers from this happening to them. I don't understand how this dealership thinks a customer can drop a car off to be fixed, and when you go to pick it up something else is completely broke and they expect you to pay for it. I refuse to allow this to happen, and be treated the way I was treated by your company. I simply wanted the problem addressed and corrected, instead they made a very poor business decision in the way they dealt with this issue. paulferrera81@gmail.com More

Horrible price. They tried to sell me a completely different model than my model just to get rid of it before yearend. Price was almost $120 per month more expensive than the best price I have receive different model than my model just to get rid of it before yearend. Price was almost $120 per month more expensive than the best price I have received. More

Charged deposit and then the car was sold to another customer and then refuse to refund the deposit. called and emailed numerous times, kept saying we would have to order another car from him. customer and then refuse to refund the deposit. called and emailed numerous times, kept saying we would have to order another car from him. More

This was the first time I purchased a new car from Paul Miller BMW, I had used their service department in the past and they are the best ever. A few years ago I was in to buy a 5 series from Paul Aldaz bu Miller BMW, I had used their service department in the past and they are the best ever. A few years ago I was in to buy a 5 series from Paul Aldaz but it didn't work out, I needed a car at that moment and BMW was about to release the new 5 series in 3 months. Even then Paul was great, I am so happy with my purchase of a 535 x drive and Paul Aldaz' assistance was a key part of that. More

To start with, I'm really glad I made my purchase(2013 z4) through Cathy. Two month before this I had a really bad experience with another dealer, wasted months of my time. Cathy, on the other hand, is ve z4) through Cathy. Two month before this I had a really bad experience with another dealer, wasted months of my time. Cathy, on the other hand, is very responsive, efficient, informative, patient and extremely kind. Moreover, I appreciate her honesty, which I believe is the most important quality you are looking for when you purchase a car. I got a satisfying price within just a few phone calls from her while other dealers are still playing with tricky numbers. Then she patiently helped me on choosing trim/interior, even sent me samples to help with my decision. And then a fast order and boom --- one month later, I got my sweet vehicle, exactly the way I wanted! To sum up, over the past few months, I've contacted a couple dealers regarding my purchase, and I'm so happy I found Cathy. This is without doubt the best purchase experience for me. I would recommend her strongly. More

Excellent quality, incredible deals. Second car leased from Paul miller BMW. By far the nicest BMW dealership I have seen in my life. Paul Aldez is a no nonsense salesman who was very helpful and knowledg from Paul miller BMW. By far the nicest BMW dealership I have seen in my life. Paul Aldez is a no nonsense salesman who was very helpful and knowledgeable during the entire leasing process. More

Seamless and extremely professional. This is the fourth car that the family purchased from the dealership and in all aspects, from purchase to service, they continue to exceed our expectations. car that the family purchased from the dealership and in all aspects, from purchase to service, they continue to exceed our expectations. More

I have purchased three vehicles at Paul Miller BMW and have been satisfied every time. My sales representative, Steven Perrella is always very helpful, pleasant, and detailed. Jim Caruso is great with fin have been satisfied every time. My sales representative, Steven Perrella is always very helpful, pleasant, and detailed. Jim Caruso is great with financial options. Overall, I enjoy the professionalism of this dealer, excellent customer service, and very up to date and clean. More

Jess Garcia was an outstanding salesman. Everything was done quick and easy. I would recommend Jess to anyone and do it all over again.Thanks so much !! done quick and easy. I would recommend Jess to anyone and do it all over again.Thanks so much !! More

I could not evaluate the quality of work, since nothing was done to replace or service parts of the vehicle. Only a courtesy evaluation was performed on the whole car. I was impressed with the attitude of was done to replace or service parts of the vehicle. Only a courtesy evaluation was performed on the whole car. I was impressed with the attitude of all employees I came in contact with. Since no price was charged I could not answer that question. I was given an estimate for tire replacement and front headlights. I will consider the above items when I bring the car in for a 60k mile service within 6 months. More