Paul Miller Audi

Paul Miller Audi has been wonderful to deal with, so much so that I would not think of purchasing, or servicing a vehicle elsewhere. I was in the market for a certified pre-owned Audi and was referred to Pet so that I would not think of purchasing, or servicing a vehicle elsewhere. I was in the market for a certified pre-owned Audi and was referred to Peter Wendell at Paul Miller Audi. Peter located me a beautiful A6 at an excellent price. On top of that Peter was an absolute pleasure. The deal was completed with no pressure, no games. We have in fact returned to see Peter again recently to purchase an additional vehicle and the whole experience was just as positive. Of course sales is only half the story, the service department is the other. Paul Miller does not disappoint here either. My service advisor, Lou, has taken excellent care of my A6 and also has been very pleasant to deal with... not that I have to see him that often, but he always remembers me and my car and gets me right in and out. And always, always, returns my car sparkling clean, and fixed right. More

I went to Paul Miller because of it's location to where I work. I met with Paul Cheng, who I must say, I was one of the most upfront people I have ever met.I do mean this in a good way. I let him know my nee work. I met with Paul Cheng, who I must say, I was one of the most upfront people I have ever met.I do mean this in a good way. I let him know my needs and the fact I was a BMW person so he had a tough job to sway me away from them. Ihave never seen a sales person listen to what I needed and address concerns the way Paul did. He recognized this was not only my car but also for my family and went into grerat detail on the car's safety features and construction. Honestly, what sales person hangs on an open car door to show you the construction? When we did the test drive, Paul evaluated how my driving style was and when I thought it was over, he asked me to drive it in a way that suited my style so I could see the responsiveness of the car, whih is the A4. After the test drive I was sold on the car. Paul gave me his numbers and I told him I would follow up with him. I shopped his pricing around and met a few other dealers but none matched up to Paul. Paul aggressively pursued me, but not annoyingly, on my purchasing of the car. 3 other Audi dealers did not pursue me at all. Paul had the exact car, color, amenities and price that I needed. We did most of the paperwork over the phone, so when I came into the delaership to pick up the car, we were done inside of an hour. Never has this happened. I will recommend Paul Miller Audi and more specifically Paul Cheng to my friends or to anyone reading this. To be honest, I went to other dealerships based on what I read on this site. The funny thing is, it was the other dealerships reps who treated me poorly, not Paul Miller. I am glad I read the reviews because I knew what to look for, Paul Cheng and Paul Miller did not disappoint. More

I had a great experience with Pam and Paul Miller Audi. I would definitely recommend buying a car from them. They are knowledgeable, friendly and very fair. I would definitely recommend buying a car from them. They are knowledgeable, friendly and very fair. More

I have purchased four vehicles from Paul Miller Audi, all from Peter Wendell, and I could not ask for a better dealership experience. Peter has a genuine concern with matching you to the correct vehicle tha from Peter Wendell, and I could not ask for a better dealership experience. Peter has a genuine concern with matching you to the correct vehicle that meets your needs, spends as much time as is necessary explaining the process, going over the features of the vehicle, and is there for follow up if there are any concerns after the purchase. I have never had an issue with the service that I have received, and can say that Paul Miller Audi sets the standard for what an automotive dealership should be. More

I had a very good experience. Pam found the car and had it delivered in the timeframe hoped for. She also did a seamless plate transfer from my trade-in. it delivered in the timeframe hoped for. She also did a seamless plate transfer from my trade-in. More

I came from out-of-state, and a substantial distance, because I found an A6 on line at Paul Miller's that I could not find elsewhere. Some difficulties on my end were encountered, such as getting a rele because I found an A6 on line at Paul Miller's that I could not find elsewhere. Some difficulties on my end were encountered, such as getting a release of lien on my trade-in, but Pam Zabitz, with whom I worked, was exceptional in working through these issues, and in arranging schedules because of my timing problems. I am very happy with the car, and was very pleased with the service, as they accommodated me however I needed it. More

Pam was great throughout the entire car buying process. She worked with me to find the exact car that I wanted - color, model, and options. I never felt forced into anything and as a result ended up extrem She worked with me to find the exact car that I wanted - color, model, and options. I never felt forced into anything and as a result ended up extremely happy. More

I went to the dealership to buy a certified perowned Audi A4 Quattro. Pam was an excellent sales person. She really knows vehicles and has worked at Audi for many years, so she also knows the prior model A4 Quattro. Pam was an excellent sales person. She really knows vehicles and has worked at Audi for many years, so she also knows the prior models. This makes it easy to locate the vehicle that is right for your needs. Fast and efficient, polite and professional, Pam makes the buying process easy and pain-free. Even on pricing, I was very pleased. All the people I came into contact with throughout the process were polite and professional. It seems like all one needs to do is show up and drive the vehicle, now your own vehicle off the lot....all the paperwork, registration, vehicle inspection is done for you. I can seriously recommend buying a certified, pre-owned vehicle through Pam Zabitz at Paul Miller Audi in Parsippany. More

The sales and service team has historically been outstanding. This is my second Audi and I plan on returning for another. I'd certainly recommend Paul Miller Audi. outstanding. This is my second Audi and I plan on returning for another. I'd certainly recommend Paul Miller Audi. More

TERRIBLE experience!!!!! We just purchased a Certified Pre-Owned Audi from them. As we were discussing monthly rates, we were told one price. We decided to go ahead and buy the car. A few nights later, we Pre-Owned Audi from them. As we were discussing monthly rates, we were told one price. We decided to go ahead and buy the car. A few nights later, we went to the dealership to sign all paper work and pick up the car. The Financial guy told us (after we took out 20k to put down on the car) that it was $120 MORE a month than they previously quoted us. How does a mistake like that happen? Spoke to the manager who was a complete imbecile and took off $400 from the car. 400!!! Are you kidding me? Finally we got him down to where we needed to be after MUCH arguing. He basically said that this was our fault because we didn’t re-check the sales persons calculations. JOKE. No where near done yet. We took the car home, and noticed that a draining hose was still sticking out of the car (was supposed to be fixed prior to picking up the car). We were also waiting for a $500 refund in which I couldn’t get in touch with the financial guy. I called 3 times a day, every day and he would never call back. Finally, after asking to speak to his manager, he decided to pick up the phone with the biggest attitude, “I thought this issue was rectified yesterday with a receptionist.” Oh, you mean the same receptionist that kept telling me that you were going to call me? Unbelievable. To top it all of, we received something in the mail from a creditor that Audi ran before purchasing the vehicle with our social # but the WRONG NAME! Can you imagine? Terrible, terrible experience. I really hope I can save someone from going through the same thing. More