Paul Masse Buick GMC South

I've leased several vehicles from Paul Masse GMC, and every time the experience is flawless. They are on point with everything. The entire buying/leasing process is smooth from start to finish. I'll be a every time the experience is flawless. They are on point with everything. The entire buying/leasing process is smooth from start to finish. I'll be a customer for life. More

My husband & I recently had an amazing experience at Paul Masse Buick GMC in South Kingston Rhode Island. We’ve been looking for a 2024 Sierra & had difficulty finding one. We got a lead on a 2024 Sierra i Masse Buick GMC in South Kingston Rhode Island. We’ve been looking for a 2024 Sierra & had difficulty finding one. We got a lead on a 2024 Sierra in route to Paul Masse Buick GMC & contacted the dealership. We partnered w/ Dave Begin. Dave was extremely helpful & informative about the delivery process for the vehicle we wanted. The vehicle we wanted was “stuck” in the logistics pipeline in Michigan. Dave worked magic & got the vehicle on a rail car & moved out to a transportation depot in Brookfield MA. While the vehicle was closer to the dealership, we could not take ownership until the vehicle was transported to the dealership. Due to commitments outside of New England, we are scheduled to leave the area in a few days, with no flexibility in our schedule to stay longer. Time was ticking…. Dave put more magic into the process & made a request for a special dealership pickup of the vehicle. Friday 8/18, we received a call from Dave that they had received authorization for the special pick up request. On the morning of Monday 8/21, a couple reps from Paul Masse retrieved the vehicle. We were at the dealership at 4PM that same day to take delivery. They brought the truck around to the front of the dealership. WOW, what a beautiful truck. Dave was giving my husband the tour of the truck. When they got to the bed, Dave popped open the tailgate. As Dave is explaining features of the bed area, my husband focused on the puck system. We pull a 5th wheel the majority of time so the puck system & hitch are key to our lives & a must-have for our truck. My husband says “the stamp for the puck system looks more narrow to me”. I ran back to our 2018 truck we are trading in to size up the puck system’s footprint. Yup, they’re different. As I make my way back, another Paul Masse employee (Brad Spencer, the Parts Manager) was brought into the discussion. Brad was on his way out of the dealership when Dave flagged him down to ask him a question about the puck system. Brad confirms that the puck systems are diff are talking about the fact that the puck system changed in 2020. Doh! We had not considered needing a new hitch. We assumed it was the same configuration. To complicate the situation Brad didn’t think any compatible hitches were available and were on back order. My husband turns to Dave and says “Dave, this is a deal breaker. We are scheduled to leave New England in 2 days and have to be able to take our RV with us.” Without hesitation Brad said “you can borrow my hitch. My only request is that you return it at some point.” How amazing. Brad, who we literally just met, offered his hitch to us until we could find a hitch. Instant hero! There are not many people left in our world that are so selfless and kind. All this is to convey that we had a phenomenal experience with the whole team at Paul Masse. I’m still blown away with Brad’s generosity and kindness and Dave’s relentless determination and commitment to get us the vehicle we wanted in the timeline we needed. #paulmasse #welldonepaulmasse #paulmassegreatservice More

We keep coming back for our leased vehicles at Masse. The customer service is great and our contact salesman, Tom Fratantuono has helped meet our needs each and every time. What I like is that I never fe The customer service is great and our contact salesman, Tom Fratantuono has helped meet our needs each and every time. What I like is that I never feel pressured like at other dealerships. Clean, friendly environment!! More

My family and I had the absolute BEST experience with this dealership! I cannot say enough great things about our salesmen Tom Fratantuono. We came all the way from MD to purchase our vehicle. From the m this dealership! I cannot say enough great things about our salesmen Tom Fratantuono. We came all the way from MD to purchase our vehicle. From the moment we ordered it to the completion of the purchase, he was great with communication and went above and beyond to get us what we wanted. Also, the dealership was the nicest dealership I have ever stepped foot in. The staff was very welcoming and even offered free Starbucks while you wait! Needless to say we will be coming all the way from MD for all future vehicles we purchase! Thank you for such a great experience Tom and team :) More

We just purchase our GMC Denali 2500 HD from Tom Frat and nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I nothing about this experience disappointed. The transaction was so smooth and got the best deal around. Tom is one of the most incredible salesman I have ever delt with. The entire team that I interacted with for this purchase was phenomenal. Can't say enough about the Paul Masse team. Thank you Tom and the whole staff! More

The process of ordering and purchasing a new Yukon was painless. Tom Frat, the salesman who placed the order and completed the sale is a pleasure to work with. I highly recommend Paul Masse, and be sure t painless. Tom Frat, the salesman who placed the order and completed the sale is a pleasure to work with. I highly recommend Paul Masse, and be sure to ask for Tom. More

Paul Masse Buick GMC SOUTH aims to please and so does Tom Frat. It was that time again to contact him for my next vehicle. He's like your personal car shopper with you giving details of what you'd like and h Frat. It was that time again to contact him for my next vehicle. He's like your personal car shopper with you giving details of what you'd like and he fulfilling your wish list and seamlessly, deal done. Tom actually makes the experience a pleasurable one, with you feeling happy, confident and loving your new vehicle. More

Phenomenal---TOM FRAT is amazing to work with! I would recommend him to anyone who is looking! I would recommend him to anyone who is looking! More

Phenomenal---TOM FRAT is amazing to work with! I would recommend him to anyone who is looking! I would recommend him to anyone who is looking! More