Paul Masse Buick GMC South

Best salesman! Tom goes out of his way to make sure you get the best deal available and that you are always 110% satisfied with your purchase. Once he sells you the Tom goes out of his way to make sure you get the best deal available and that you are always 110% satisfied with your purchase. Once he sells you the vehicle it does not stop there, he walks you through the vehicle operations and makes sure that everything is set up to your satisfaction. He follows up with you after a week or so to make sure you are still happy. if you want a good experience in purchasing a vehicle see Tom Frat! More

Another Fine experience! I continue to have a very good relationship whether I purchase or lease a vehicle with the help of Tom Frat. I have leased Cadillac's to Buick's to GM I continue to have a very good relationship whether I purchase or lease a vehicle with the help of Tom Frat. I have leased Cadillac's to Buick's to GMC's and I am always very happy with Masse and Team. More

Amazing The most cleanest, friendliest, and organized dealership i've ever been in. General Motors should be proud to have Paul Masse. Tip of the hat to Tom The most cleanest, friendliest, and organized dealership i've ever been in. General Motors should be proud to have Paul Masse. Tip of the hat to Tom Fratantuono and Bob Masse. More

Good Job! I had previously worked in the automobile business for close to 25 years, as a sales person, truck manager, general sales manager and lastly a general I had previously worked in the automobile business for close to 25 years, as a sales person, truck manager, general sales manager and lastly a general manager. Tom F. did an outstanding job throughout he process...I will highly recommend him. More

Great purchase experience Terrific experience buying a new GMC Yukon XL from Paul Masse GMC. I bought the vehicle from out of state and the transaction was smooth and effici Terrific experience buying a new GMC Yukon XL from Paul Masse GMC. I bought the vehicle from out of state and the transaction was smooth and efficient. I would strongly recommend Tom Frat and Bob Masse and the rest of the Paul Masse team. More

Another GMC We are very happy with our 3rd GMC vehicle since 1999. The Denali line is exceptional. Thank you very much for a great buying experience. We are very happy with our 3rd GMC vehicle since 1999. The Denali line is exceptional. Thank you very much for a great buying experience. More

The Best Tom Frat is hands down the best at his craft. Just leased my 6th GMC from him and nobody takes better care of his customers. I will keep going back as Tom Frat is hands down the best at his craft. Just leased my 6th GMC from him and nobody takes better care of his customers. I will keep going back as long ad Tom is there, period. More

I recently purchased CPO GMC Canyon fro Paul Masse GMC. They had the exact truck that I wanted. Sales was fine - competitive price - very easy to deal with. The dealership is gorgeous and they truely kno They had the exact truck that I wanted. Sales was fine - competitive price - very easy to deal with. The dealership is gorgeous and they truely know how to treat customers. There were two bumpy episodes when I bought the truck. The first was an oversight when the sales tax certification wasn't included in the paperwork - this was an unusual situation in that I came from out of stae to purchase the vehicle. Bob Masse had a runner drive the needed documentation to my insurance agent so that i could get the truck registered and insured and on the road. The second issue was discovered when I took possession of the truck, - due to some mix-up in the ad literature, 3 of the standard features had been removed. The features couldn't be utilized when the truck was test driven due requirements of needing subscriptions. i had expected these to be present. I voiced my concerns to the dealership and got responses directly from Bob Masse. His attitude from the beginning was an unfaltering commitment to my satisfaction. I must admit that this was not something I expected. I was prepared to have a very sour taste regarding the entire transaction. Bob Masse followed through and reinforced on an almost daily basis that he would make it right and ensure that I was pleased. In lieu of the deleted features, 3 accessories were selected, ordered and I was promptly notified that they were available for install. I was prepared to install them myself - Bob was adamant that they would take care of everything. I drove to the dealer, I was promptly received, and the truck was broughtin immediately for the service. The waiting area is outstanding - comfortable, flat screen TV, snack, sandwiches etc. When the truck was complete - it was brought around completely washed and vacuumed. On the way home - through nothing more than bad timing - the ECM faulted on my 4WD / ABS system. I called Bob and explained the situation. he understood that I was driving over 100 miles round trip to get the truck back to the dealer. He arranged for a loaner vehicle - a 2013 Terrain, to be delivered to my home, and the truck taken back to the dealer. They kept me up to date daily on the progress - part had to be orderd and arranged to have the truck dropped off at my home when everything was complete. There was absolutel no cost incurred - everything was cobvered under warranty. The truck was delivered sparkling clean - buffed / waxed. I am 52 and have bought a few cars/truck over the years. I have NEVER ever had this level of service from any other dealer. This truly, in spite of the small problems has been an exceptional experience. I would recommend Bob Masse GMC to anyone in search of a new or used vehicle and would not hesitate in any way to buy another vehicle from them. My wife will undoubtedly buy her next SUZ from them as well. Great work Bob Masse - please keep it up as you have set the bar for all other dealerships. Scott More

I cannot say enough about Paul Masse GMC South. Thank you Richard McDermott, Katie Leonard and Andrew Aytac for all your help! You have made the whole car buying experience wonderful. We went there to you Richard McDermott, Katie Leonard and Andrew Aytac for all your help! You have made the whole car buying experience wonderful. We went there to pick up my fiancee's used GMC Sierra he just purchased and I went home with a new Verano too! I have been to many dealerships in the past and by far this one is the best! Not many people would stay well past closing to make sure I went home that same night with my new car. They definitely put the customer first! Sorry Nissan, I gave you a try but I am happy to be back in the GM family. Thank you again Richard, Katie and Andrew! Shana N & Chris C Warwick More