Paul Masse Buick GMC South

Excellent sales rep, no pressure, honest. We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep retur We have just purchased our fourth vehicle in 5 1/2 years from the dealership. Tom Frat has been our sales person for the last 3 cars. We keep returning to Tom (even after the dealership moved further away from us) for our cars because he is great to work with and makes the whole process of purchasing a new automobile pleasant and without hassle. More

new encore ! Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves Our whole family drives gm products...have been dealing with paul masse since 1989 but this was our first experience with buick product..my wife loves the encore...masse service departments are second to none....tom frat was our salesman...extremely knowledgeable, no nonsense and got the deal done quickly and followed up with registry issue as promised..that is why he has been there for over 20 years!! More

great customer service The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and The dealership was friendly well kept and addressed our needs The salesman was very knowledgeable about the product I would refer my family and friends More

New Lease This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his This was my first experience with a Buick as well as with Paul Massee dealership. Our salesman is Tom Fratantuono and I highly recommend him and his service. We have only had our Buick for a few weeks but I am totally satisfied and especially with the sincere contact of Tom. He is easy to work with and very knowledgeable. So far great choice!! More

Thank You for a Great Experience! Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. Our experience with Paul Masse GMC and Tom Fratantuono was exceptional! I dreaded going to pick out a new car yet it was painless, quick and simple. We would recommend Tom to anyone - he worked with us to give us the best deal for our trade in and new car! His communication was top notch and he kept to his word! Overall, a great experience! More

My Visit Sept 1, 2015 I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and vacuuming the car. Each 10 minute delay stretched to an hour. Finally one of the reps said (after a 3 hour wait) that they were having trouble with the washing device. They could have skipped the wash and let me leave. The rep also said the tires were about $90 to $100. He wasn't sure. They charged me over $300.I think he should have informed me of the price before installing the tires. I also asked they to recharge my remote ($30). He did not charge me because of a long wait.Thank you. The staff is extremely polite and the lounge is comfortable and well stocked with treats and drinks. I just feel a 4 hour wait was way over board and that they should have been honest about why it was so long of a wait. More

Excellent Experience, Great Customer Service! Bob Masse and Tom Fratantuono gave me the deal I wanted. I have to say that this was my best experience with a car dealership. I've been leasing ove Bob Masse and Tom Fratantuono gave me the deal I wanted. I have to say that this was my best experience with a car dealership. I've been leasing over the last five years and this was by far my best deal and favorite car for the money. Tom even took care of the registrations and came out to my house to put on the new plates. I will be back Paul Masse!!! Thank you! More

Great Experience This was my first time leasing a vehicle and it was a very simple and easy process. They provided me with everything I needed to make the best decisio This was my first time leasing a vehicle and it was a very simple and easy process. They provided me with everything I needed to make the best decision possible and I left with a car that I love. I won't go anywhere else for business. Enjoyable people and excellent customer service. More

TOM FRATANTUONO ,SALES AND LEASING WAS VERY PLEASANT PAUL MASSE SOUTH IS ONE OF THE BEST DEALERSHIPSI HAVE EVER WORKED WITH., AND I HAVE BEEN BUYING NEW CARS SINCE 1968.DITTO FOR TOM FRATANTUONO. PAUL MASSE SOUTH IS ONE OF THE BEST DEALERSHIPSI HAVE EVER WORKED WITH., AND I HAVE BEEN BUYING NEW CARS SINCE 1968.DITTO FOR TOM FRATANTUONO. More

Mission Accomplished I was referred to Tom Fratantuono by a friend/neighbor who just leased a car from him. My friend knew about my quest for a Buick Regal. I had given I was referred to Tom Fratantuono by a friend/neighbor who just leased a car from him. My friend knew about my quest for a Buick Regal. I had given up hope for buying this car this year until I checked out various Buick web sites one afternoon. I saw the car I wanted, and it was a "Special" at Paul Masse. My interest peeked, I called Tom "Frat" the following day to ask about the "Special" as there were more than one that applied. The cash deal motivated me, and without knowing me, talking to me telephonically, more money was taken off the MSRP. I met with Tom that day, and got the exact car I wanted, showing him the print-out from May, of that exact car, from Paul Masse's dealership web site. The timing was great, the price was exceptional and I am loving that car. I am very pleased with the buying experience with Tom Frat, and the time he gave me showing me all the latest technology in this car, which was all new to me. I have adapted quickly to the new car and by far, it was a very good car buying experience and my objective to buy a new car this year was met, and I got the car I wanted. More