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Paul Masse Buick GMC South

South Kingstown, RI

4.9
315 Reviews
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2909 Tower Hill Road

South Kingstown, RI

02874

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Showing 315 reviews

July 21, 2016

My new Terrain Nick was very polite and did his job very well answered all my questions and made me feel completely comfortable thank you for my Terrain More

by jeaniereed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Snow
July 19, 2016

Everyone is just so friendly there I love it! I tell everyone who will listen to go to Paul Masse GMC South. I have yet to have a bad experience there and I bought my 2011 Chevy Traverse almost a More

by jmulkey8815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Alvarez
July 09, 2016

Top Notch Tom,Nick and Justin are who helped me. The guys at this store are a different breed of guys.They moved the moon to get me what I needed to put me in More

by Robert McCormick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin McElroy, Nick Snow
June 23, 2016

Tom Fratantuano is the best car salesman We've ever worked w This was the second car we've bought from Tom Frat. It was again an AMAZING experience! He found the perfect car and brought it from the Wakefield dea More

by Benjie Rubinstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2016

My First GMC Paul Masse built a beautiful dealership both on Tower Hill Road and in Wakefield on Main Street. I have been taking my Tahoe for Service at Paul Mass More

by kstamour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin McElroy
June 08, 2016

A great experience This was our first dealing with a Paul Masse dealership and it was a WONDERFUL experience. Our Sales Rep, Nick Snow listened to what we wanted in a Bu More

by tony m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cam B, Nick Snow
May 23, 2016

Only one word needed.....AMAZING! We have been doing business with Paul Masse and Tom Frat for many years! The customer service provided is always above and beyond! Tommy has always More

by RaeShane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin McElroy
May 20, 2016

Very inefficient Bought a buick. Everyone very helpful and quick to return phone calls Was due to receive a deposit back from dealership. Suddenly everything changed. More

by Kathy67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance manager, John Vacca
May 31, 2016 -

Paul Masse Buick GMC South responded

Thank you so much for sending us your comments. We value you as our customer and want to be sure you are 100% satisfied. Our General Manager has assured me that your full refund has been paid with an explanation of what happened. If there is anything further we can do please call the General Sales Manager, Rick Mignanelli, and he will personally assist you. We appreciate your business and the opportunity to earn your future business. Thank you. Jean Customer Experience Team

May 06, 2016

Terrain Purchase Tom Frat's attention to detail provided an easy and overwhelmingly positive experience in the purchase of our new Terrain. Tom never failed to answ More

by JBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2016 -

Paul Masse Buick GMC South responded

Tom and the Team appreciate your business and want to congratulate you on your new Terrain! Thank you for choosing Paul Masse. Customer Experience Team

April 24, 2016

painless I purchased a 2016 GMC Canyon at Paul Masse GMC/Buick South the very first day I stepped foot in the dealership. I was in the market for buying a pick More

by mark michaud
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin McElroy
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