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Paul Masse Buick GMC South
South Kingstown, RI
326 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 326 reviews
March 09, 2020
chevy Malibu Tom was professional and very able to make the undoable doable. We were disappointed that the Malibu we really wanted was too far out of our budget. W Tom was professional and very able to make the undoable doable. We were disappointed that the Malibu we really wanted was too far out of our budget. We (my wife and I) were amazed at how good Tom was at getting the price and payments well within budget. I would recommend Tom to anyone I know that's looking for a vehicle. More
by gjw82abn
Employees Worked With
February 26, 2020
We are repeat customers who appreciate the experience and knowledge of Tom Fratantuano when buying our vehicles. He is very thorough in every aspect and always available, even after the sale. knowledge of Tom Fratantuano when buying our vehicles. He is very thorough in every aspect and always available, even after the sale. More
by AJH
Employees Worked With
February 17, 2020
Excellent!!! We worked with Tom Fratantuono on the purchase of a new Terrain for my daughter. He was terrific through the whole process from the test drive, to pur We worked with Tom Fratantuono on the purchase of a new Terrain for my daughter. He was terrific through the whole process from the test drive, to purchase to the delivery and then on follow up. Paul Masse team is second to none and working with them will make you feel not only like you got a good price but also that they truly care about their customers! More
by jjc1261
Employees Worked With
February 13, 2020
No nonsense, simple, easy transaction I cannot say enough about the fantastic attitude of salesperson Tom Fratantuano and the Paul Masse team. I had previously purchased a Buick from To I cannot say enough about the fantastic attitude of salesperson Tom Fratantuano and the Paul Masse team. I had previously purchased a Buick from Tom in 2016, so I knew he would be honest , no nonsense, no pressure style. He is a class act! My purchase was a new 2020 Encore GX for my wife. Tom allowed me to test drive 2 models, I kept switching between each one, Tom did not try to steer me to any one of them, he just wanted me to be happy with whatever my wife and I decided. I have purchased many cars in my lifetime, but these 2 transactions (in 2016 and now) are by far the easiest and smoothest car purchases I have ever made, thanks to Tom Frat and the Paul Masse "one-price" deal. I am extremely happy with the trade-in deal, and with the applied discounts. More
by alpet
Employees Worked With
January 31, 2020
Fantastic We went here as our daughter had dealt with Tom Fratantuono in the past. We had seen a specific car we were interested in. Tom made the whole process We went here as our daughter had dealt with Tom Fratantuono in the past. We had seen a specific car we were interested in. Tom made the whole process very smooth and easy, without any pressure to purchase at all!! We felt he went the extra mile for us and stayed at the dealership until all our paperwork was completed. Such a great experience!!! More
by Gmajanet1
January 25, 2020
Purchasing made easy When an internet search for a specific truck lead me to Paul Masse GMC South, a mutual friend recommended I go see Tom Frat. I'm glad I did. Yes, I When an internet search for a specific truck lead me to Paul Masse GMC South, a mutual friend recommended I go see Tom Frat. I'm glad I did. Yes, I'd love to have driven away in the CPO truck I did for a little less money, but every person who ever bought a vehicle new or used is going to say that. The bottom line is that Tom was easy to work with, he listened to what my needs were and there was no pressure. The ultimate question for any business transaction is, "would you buy there again?". My answer is, "yes, I definitely would". Thank you, Tom. More
by ModernYankee
Employees Worked With
January 06, 2020
Smooth buying. Dealership, specifically Tom answered all my questions. I test drove the car,bought it and in two days it was ready for me to pick up. Tom spent a gr Dealership, specifically Tom answered all my questions. I test drove the car,bought it and in two days it was ready for me to pick up. Tom spent a great deal of time with me sitting in the car and going over all of the features. More
by Frank
Employees Worked With
January 06, 2020
Would like to thank Tom Frat.and Paul Masse for the best experience I have had in purchasing a vehicle. Really no games and very honest in everything. Also when picking up vehicle Tom went through the whole experience I have had in purchasing a vehicle. Really no games and very honest in everything. Also when picking up vehicle Tom went through the whole vehicle to make sure I knew everything. Thanks again for e very pleasant experience. More
by Dave
Employees Worked With
December 05, 2019
Too bad you cannot rate 0.0. The service department should be called “sorry we could not reproduce“ department or “I need customer relations classes” department. I’ve brought my truck in at least five should be called “sorry we could not reproduce“ department or “I need customer relations classes” department. I’ve brought my truck in at least five times for the same trailer brake issue (I’ve never even towed). Only after have GMC escalate the issue did they “fix it.” Well kinda fixed it. I was told that it I pulled a wire when I removed my dashboard. Funny thing is I never did. Now the same problem is back after their master technicians solved the problem and they want me to wait 10-12 days for an appointment? So done with them. They are super helpful when you are dropping 70 thousand dollars but after that they literally do not give two ducks. Anything involving warranty work they ignore because of the lower hourly rate. More
by PMcrapService
Employees Worked With
Jennifer Masse
December 04, 2019
This is my third vehicle that I’ve purchased from Paul Masse. They have been great to work with and I would recommend them to anyone looking for a vehicle. Masse. They have been great to work with and I would recommend them to anyone looking for a vehicle. More
by sconnadot80
