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Paul Masse Buick GMC South
South Kingstown, RI
320 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 320 reviews
January 06, 2020
Smooth buying. Dealership, specifically Tom answered all my questions. I test drove the car,bought it and in two days it was ready for me to pick up. Tom spent a gr Dealership, specifically Tom answered all my questions. I test drove the car,bought it and in two days it was ready for me to pick up. Tom spent a great deal of time with me sitting in the car and going over all of the features. More
by Frank
Employees Worked With
January 06, 2020
Would like to thank Tom Frat.and Paul Masse for the best experience I have had in purchasing a vehicle. Really no games and very honest in everything. Also when picking up vehicle Tom went through the whole experience I have had in purchasing a vehicle. Really no games and very honest in everything. Also when picking up vehicle Tom went through the whole vehicle to make sure I knew everything. Thanks again for e very pleasant experience. More
by Dave
Employees Worked With
December 05, 2019
Too bad you cannot rate 0.0. The service department should be called “sorry we could not reproduce“ department or “I need customer relations classes” department. I’ve brought my truck in at least five should be called “sorry we could not reproduce“ department or “I need customer relations classes” department. I’ve brought my truck in at least five times for the same trailer brake issue (I’ve never even towed). Only after have GMC escalate the issue did they “fix it.” Well kinda fixed it. I was told that it I pulled a wire when I removed my dashboard. Funny thing is I never did. Now the same problem is back after their master technicians solved the problem and they want me to wait 10-12 days for an appointment? So done with them. They are super helpful when you are dropping 70 thousand dollars but after that they literally do not give two ducks. Anything involving warranty work they ignore because of the lower hourly rate. More
by PMcrapService
Employees Worked With
Jennifer Masse
December 04, 2019
This is my third vehicle that I’ve purchased from Paul Masse. They have been great to work with and I would recommend them to anyone looking for a vehicle. Masse. They have been great to work with and I would recommend them to anyone looking for a vehicle. More
by sconnadot80
November 04, 2019
New Car Purchase I have been dealing with Tom Frat for the past 25 years.Have bought many vehicles from him from Woonsocket to South Kingstown, He is trustworthy ,cou I have been dealing with Tom Frat for the past 25 years.Have bought many vehicles from him from Woonsocket to South Kingstown, He is trustworthy ,courteous and very professional. I would not buy a car from any other person than Tom. Also Paul Masse Buick is a great dealership with the one price logo. You can trust Tom that you will be getting the best price possible on the purchase of a new car. More
by rayphya
Employees Worked With
November 02, 2019
Nice people to work with, especially Tommy Frat who is knowledgeable and personable. I worked with a different finance man then listed below. I missed seeing Bobby Masse who is a great guy. knowledgeable and personable. I worked with a different finance man then listed below. I missed seeing Bobby Masse who is a great guy. More
by Fran M 99
Employees Worked With
October 15, 2019
Outstanding All aspects of my previous lease and the new lease was outstanding. Everyone i dealt with was committed to being polite courteous and helpful..... Th All aspects of my previous lease and the new lease was outstanding. Everyone i dealt with was committed to being polite courteous and helpful..... They were all very knowledgable in their respective roles. thanks More
by mark constantine
October 04, 2019
Many Happy Purchases My primary reason for giving the rating that I have given is for my salesman Tom Fratantuono. In the past 20 years I have probably purchased 20 vehic My primary reason for giving the rating that I have given is for my salesman Tom Fratantuono. In the past 20 years I have probably purchased 20 vehicles from Tom Fratantuono. Tom has always proven to be a man of his word, who knows me and my needs and always finds the vehicle to best serve those needs. More
by Ron
Employees Worked With
September 25, 2019
Paul Masse Buick GMC South-FANTASTIC By far-the best experience I have ever had purchasing a vehicle from start to finish. Tom Frat was terrific and couldn't have been more helpful with By far-the best experience I have ever had purchasing a vehicle from start to finish. Tom Frat was terrific and couldn't have been more helpful with any questions that we had. More
by Melissa H
September 19, 2019
Paul Masse The Best again If you are looking to purchase a vehicle, and want the expert advice as well as the best customer experience then head on over to Paul Masse. You’ll b If you are looking to purchase a vehicle, and want the expert advice as well as the best customer experience then head on over to Paul Masse. You’ll be glad you did driving out of the lot in a brand new car. More
by Danny
