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Paul Masse Buick GMC South

South Kingstown, RI

4.9
315 Reviews
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2909 Tower Hill Road

South Kingstown, RI

02874

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Showing 315 reviews

September 17, 2020

Seems like a class dealership. I walked in with a few questions and walked out with a new car. The sales rep. Tom Fratantuono, was very knowledgeable and friendly. Didn’t have to run back and forth to More

by Robheathcote
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Paul Masse Buick GMC South responded

Thank you so much for your wonderful feedback! Congratulations from Tom and the entire Team on your new vehicle! Customer Experience Team

September 17, 2020

Tom Fratantuono was our salesman for our first, second and now third leased GMC! He is very honest, upfront and listened to our needs! Outstanding customer service and care! Very detail oriented and get More

by Sunny174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Paul Masse Buick GMC South responded

Thank you for your feedback about Tom, our valued Team member! We are happy to know he continues to deliver a Five Star Experience to you! The entire Team at Paul Masse appreciates your continued business! Customer Experience Team

September 11, 2020

Dave was an incredible help in getting me my new Buick Encore GX! He was able to answer any question I had by text, and was always calling me with updates on when my car would be ready. I would highly r More

by Steph R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Paul Masse Buick GMC South responded

Congratulations on your new Encore GX! Thank you for highlighting one of our valued Team members that helped make this such a positive experience for you! We appreciate your busiess! Customer Experience Team

August 27, 2020

Great place to buy a vehicle! Tom is a great person to work with. Laid back and easy process. I will always go back there More

by davidbatista1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Paul Masse Buick GMC South responded

Thank you for sharing your positive experience with Tom and Paul Masse Buick GMC South! We value you as our customer and very much appreciate your business. Customer Experience Team

August 22, 2020

I have been dealing with the dealership for years buying or leasing.l dealt with Tom Fratantuono on my second lease 2020 gmc terrain.As a customer it is a pleasure dealing with Tom Frat.Simply stating I AM More

by carbarini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Paul Masse Buick GMC South responded

Thank you so much for your wonderful feedback! Your continued business is very much appreciated by Tom and the Team! We look forward to seeing you again! Customer Experience Team

August 11, 2020

Outstanding care and no pressure when buying a vehicle. Go see Tom Fratantuono. He cares about the customers and listens to what you need. Highly recommend More

by bjmancini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Mignanelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Paul Masse Buick GMC South responded

We are thrilled to know Tom delivered a Five Star Experience to you! We always want to hear back from our customers and your feedback is very much appreciated. We look forward to seeing you again soon! Customer Experience Team

July 27, 2020

Professional People! I just leased a 2020 GMC Terrain. The experience was seamless, and the inventory was great. I dealt with Rick Mignanelli, Tommy Frat and Wayne King - More

by WendyB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Mignanelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Paul Masse Buick GMC South responded

Wendy, We very much appreciate that you took the time to share your experience at Paul Masse! Congratulations on your new Terrain! We appreciate your business! Customer Experience Team

July 23, 2020

Tom Fratantuono made buying my GMC Sierra easy and painless. From our 1st call to picking up my truck a pleasure. He is Best in Class In Customer Service. Followed up on every little detail which is More

by MikeRap123
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Spencer
Jul 28, 2020 -

Paul Masse Buick GMC South responded

Thank you so much for your wonderful feedback about your visit with Tom at our Dealership! Tom, Brad, and the rest of the team appreciate your business. Welcome to the "Paul Masse Family!" Congratulations from all of us on your beautiful new Sierra! Customer Experience Team

June 23, 2020

I have been buying Trucks and Vehicles from Tom Fratantuono of Paul Masse for many years. The Dealership and Tom have been great to work with and I look forward to dealing with them for years to c More

by Veronica
Recommend Dealer
Yes
Employees Worked With
Tom Fratantuono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Paul Masse Buick GMC South responded

Veronica, Thank you so much for sharing your feedback! Your continued business is very much appreciated by Tom and the Team! Please thank Silvia also!! We value you as our customer and we all look forward to seeing you again. Customer Experience Team

June 11, 2020

I went to Paul Masse Buick yesterday for the first time to lease a Buick Envision it was the best experience ever. David Begin and Dwayne were just wonderful very professional. I will be doing business wit More

by Casino1945
Recommend Dealer
Yes
Employees Worked With
Dave Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne Macek
Jun 12, 2020 -

Paul Masse Buick GMC South responded

Kathy, Thank you so much for sharing your experience at our Dealership! Welome to the "Paul Masse Family!" Congratulations on your new Buick Envision! Please stop in and visit with us soon! Customer Experience Team "

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