Paul Conte Cadillac - Service Center

Terrible dealer!! Don’t shop here. I bought a used 2015 Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. Chrysler Town and country from them. Have had nothing but trouble from the start. When we purchased the van the passenger side head rest was broken. This was a special active headrest that is supposed to pop open and protect the passenger in an accident. The dealer promised to replace with a new one. We waited a week for the new part to arrive and be installed. One week after we picked up the car the head rest again split open. This time it revealed what had been done. Instead of a replacement like was promised the dealer tried to epoxy the parts back together. Not only was this underhanded but also placed my family in jeopardy since the safety features of the headrest wouldn’t work after this. The van was then brought back to Paul Conte to replace the headrest for real. This took another 2 weeks. Now the check engine light has come on and requires 2 fuel injectors to be replaced. In diagnosing the problem the mechanic at my local Chrysler dealer discovered some additional problems. There is a transmission line leaking and a problem with the battery. These repairs total over $2000! Paul Conte Cadillac is refusing to help with the repairs and will take no responsibility for any of the problems. They only offered to look at the battery and let me know if it needs replacing. Over all I would say this dealership is dishonest and does not stand behind the cars that they sell. More

Terrible Service Department. I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There we I had a 10:30 AM appointment of which I arrived 10 minutes early. The service drive was empty, no greeter, I wasn't even greeted or assisted. There were 2 service writers that looked busy and oblivious at the same time. I waited around for about 30 minutues before I decided to leave. There were also several disgruntled customers in the waiting room, I felt so bad for those ladies. This experience turned me off from this dealership. I bought my XT5 from Paul Conte & was hoping for the same great experience I had in Sales but they made up my mind quick. I have Mercedes, BMW & Lexus. All of their service departments are top notch. I'm sure this will get a generic response from the dealer asking me to call them to review this matter but dont bother wating my time once again. More

Great Service Team Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even l Form the drop off date through the final pickup, great communications & support. This after another local dealer held my car for a week without even looking at it !! Danny & the service team addressed the issues, and clearly communicate the repairs, costs & timing with a sense of urgency & professionalism one would expect from Cadillac!! very well done !!! More

Service I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I I was parking my vehicle at JFK, driving in from Connecticut when my tire went flat. I parked my car which has a 50 mile run flat tire (no spare). I contacted Cadillac roadside assistance and it was towed to Paul Conte. The tire was replaced during the week I was away. I contacted Cadillac roadside assistance to have my vehicle towed back to the parking lot at JFK. They informed me they would not do so and I would have to pay out of pocket or get a hotel room until morning. While in Los Angeles I spoke with Christine from Conte's who offered to contact Cadillac to have them cover the tow. She unfortunately got no where with roadside and went above and beyond and coordinated the tow for me and did it free of charge. Between the service staff and Christine they made this situation stress free. I would recommend this dealership to anyone interested in purchasing a Cadillac or need repairs. More

Excellent dealership and great customer service dept I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is I have been buying my Cadillacs from Paul Conte for years. They are always so courteous and such a pleasure to deal with. Their service department is extremely efficient and always explains everything in detail. They go above and beyond for their customers. I would highly recommend them to anyone looking to buy a Cadillac. More

Horrible Service Department You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service mana You may have to wait a month for an appointment if you need a loaner car for them to fix something they failed to fix numerous times, the service manager may talk down to you if you're a female, the General Manager passed me onto a customer service manager who doesn't follow up just tells you you're at the right place he will handle and he disappears and a vehicle that is still not fixed. I would NOT recommend this dealership if you intend to service your vehicle there as well. More

Horrible service dept Went in for one thing when i left i had a diffrent problem i believe they loosened my air filter box to cause a squeeking noise so they could get me t Went in for one thing when i left i had a diffrent problem i believe they loosened my air filter box to cause a squeeking noise so they could get me to come back they suck and so does the manager of service dept More