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Paul Conte Cadillac
Freeport, NY
2,359 Reviews
At Paul Conte Cadillac, we promise a level of service and customer satisfaction that you can't find from just any New York Cadillac dealership. We offer the full-line of coveted Cadillac vehicles in Freeport Long Island and the surrounding areas. We serve as your Long Island Cadillac dealer in Nassau County, specializing in New and Certified Pre-Owned vehicle sales. Our staff is focused on professionalism and respect when it comes to the experience we want our customers to have. For the best selection of Cadillac vehicles in Long Island New York, Paul Conte Cadillac is the preferred choice!
Why Should you buy From Paul Conte Cadillac
*Family owned and operated since 1979
*World class customer service
*FREE New York State re-inspections
* 20 time Cadillac Master Dealer
*Hassle free EXPERIENCE
* No hidden fees EVER !!
* Free car washes as long as you own your Cadillac
* Large Fleet of New Cadillac loaner vehicles
* Saturday Service hours
* Service Department located on premises
*First NYS inspection is to be paid by customer at time of vehicle purchase
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,359 reviews
October 19, 2024
We were very happy with the process and the efficiency provided by everyone, We have no complaints provided by everyone, We have no complaints More
by OPIEGRUNER
Verified Customer
October 19, 2024
Was a bad experience getting my car serviced there. Probably won’t go back there again. Probably won’t go back there again. More
by edwfs
October 18, 2024
We had an incredible experience at Paul Conte Cadillac when getting our new vehicle last week, and we couldn’t be happier! From start to finish, everything was smooth and effortless. Our salesman Pat was when getting our new vehicle last week, and we couldn’t be happier! From start to finish, everything was smooth and effortless. Our salesman Pat was knowledgeable and patient, and Rob, the manager, made sure we felt completely comfortable with our purchase. The customer service was top-notch, with every detail attended to, including the delicious cake they gave us—such a thoughtful touch! We truly appreciate the attention to detail and the warm, welcoming atmosphere. Thank you, Paul Conte Cadillac, for making our car-buying experience so enjoyable! More
by rwoltmann33
Employees Worked With
October 17, 2024
Very easy process. Didn’t keep me there a minute longer than I needed to be. Had the car I wanted and helped get it done quickly and efficiently. Great communication th Didn’t keep me there a minute longer than I needed to be. Had the car I wanted and helped get it done quickly and efficiently. Great communication throughout. Definitely would recommend. More
by BT
October 16, 2024
Excellent care by the technicians of Paul Conte Service as usual. Parts though were delayed arriving at dealership. as usual. Parts though were delayed arriving at dealership. More
by barry.warren1
October 16, 2024
service as always is wonderful was in and out on time parts is great had part in stock and christine is great parts is great had part in stock and christine is great More
by TRISHA5555
Employees Worked With
October 16, 2024
I grew up surrounded by Cadillacs. My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked betw My parents, uncles, and grandparents all drove them, and I have fond memories of helping them clean their cars, and finding a few dollars tucked between the seats to keep me entertained. So, when I purchased my Cadillac XT5 from Paul Conte Cadillac on Columbus Day 2022, it felt like I was honoring a family tradition. The car itself has been mostly fine. But from the beginning, dealing with Paul Conte Cadillac has been frustrating. When I initially bought the car, there were issues, and I was tempted to return it and head across the street to Land Rover. However, the dealership wooed me back with promises—price reductions, free oil changes, whatever they could do to save the sale. To their credit, they did save me money, and the service team has been helpful. But the real trouble began when I started trying to figure out what to do as my lease was coming to an end. With my lease ending in October 2024 and my financial situation tight due to my wife’s cancer diagnosis earlier this year, I reached out to explore my options for buying out the lease. Anthony in sales was great at first—he seemed compassionate and understanding. He asked me to call him on 10/8, and he’d help me with the lease buyout. I did, and followed up multiple times on 10/10, 10/11, and 10/13. Each time, I was told he was available, but I’d just get sent to voicemail, and none of my calls were returned. When I finally got through to someone else, instead of getting the help I needed, I was pushed toward setting up a test drive, despite explaining that I’m my wife’s primary caregiver and can’t risk exposing her to anything. All I wanted was to discuss the buyout options, but it felt like no one was listening. Now, I have to physically go to the dealership, putting my wife at risk, just to get answers. It’s beyond frustrating. Isn’t selling cars the whole point of a dealership? Why is it so difficult to have a conversation about buying out a lease? It’s as if, once you’re no longer an easy sale, they stop caring. If you’re considering buying your dream Cadillac from Paul Conte, remember my story. Their interest in you seems to vanish once you drive off the lot. This experience has been deeply disappointing, and I can't help but feel it tarnishes the Cadillac brand. More
by joeg5634
October 14, 2024
Very difficult to get loaner vehicles even if your vehicle needs immediatel work, last appointment,, I waited 4 weeks to get loaner vehicle vehicle needs immediatel work, last appointment,, I waited 4 weeks to get loaner vehicle More
by MARSTAYLTD
October 14, 2024
I'm not satisfied with the turn around time for my XT5 to be repaired. My SUV has a problem but it's going to take about a month and a half to get the part that is needed. In the meantime I'm driving a car t be repaired. My SUV has a problem but it's going to take about a month and a half to get the part that is needed. In the meantime I'm driving a car that could possibly brake down. This is the second time that I've had to wait to get a repair. This is really making me rethink about buying another Cadillac and you didn't have a courtesy car for me to drive when I bought my car in. I shouldn't have to try and take cabs or the bus when I'm making car payments. More
by RMHICKSON
Employees Worked With
