Paul Conte Cadillac

Awful to superb because of Danny Gianinni/Shai Nadav We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH We initially brought our 2006 Cadillac Deville in for service on 6/27/14 because of an awful loud noise it made while braking and shaking at 50-60 MPH. I was told it was the transmission and the routers. So a new transmission was installed and the routers refinished. I paid $919.28 and my car sounded and rode as if nothing was done. I brought it in 2 more times, the final time the routers were replaced, still no resolution of the issue. My husband and I have owned a Cadillac for the past 20 years or so and have always been very satisfied when working with Danny Giannini. But we were not satisfied with the work done this initial service visit and Danny was NOT the one taking care of us, he was not working at that time. We didn't bring the car back for a few months as I thought the routers perhaps just needed to be broken in. Since it did not get better, we brought the car to a personal mechanic and he drove the car and said it was the routers. He did no work on the car, we just got his opinion. My husband called Danny Giannini, the gentleman who always took care of our car for service. He finally got everything taken care of. He spoke with the service manager, Shai Nadav, who waived all charges for the service. We cannot say enough about Danny. He has always ensured good service, always kept us informed of any work that needed to be done and got our approval prior to working on the car. We have always been satisfied with the service when Danny was on the case. And now my car runs like a Cadillac, smooth and quiet! And we commend Shai for waiving the fee on the last service, it was the right thing to do. Please ensure that Danny and Shai are acknowledged for their professionalism and customer service. It is because of them that we will not hesitate to recommend Paul Conte Cadillac for service as well as car purchase. More

They really know how to take care of people I started coming to this service department after the dealer I got my car from let me down. I have been extremely happy ever since. On a recent visit I started coming to this service department after the dealer I got my car from let me down. I have been extremely happy ever since. On a recent visit to have a leaking tire looked at, my SA really went the extra mile. First off, I did not have an appointment but they took me right in anyway. Turns out I needed two new tires because they were badly worn. They only had one, but would be able to order another one and have them both installed same day. Since this would take a long time, they set me up in a service loaner (something I wasn't entitled to since this was not warranty work). All I can say is great customer service and I would recommend them. More

Outstanding Service Provider Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership re Mr. Shai Nadav demonstrated outstanding professionalism. He evaluated the problem and promptly provided service to remedy the issue. The dealership receptionist Christine Rudden who took my initial call provided me the opportunity to give the history of the problem. She also provided me the opportunity to bring my new Caddy in for an evaluation immediately even though I did not purchase it there. I'm visiting from out of town. It was such a relief to find such a competent service provider. I intent to have service provided This dealership when I am in this part of area. Thank you. More

I feel like I got played. To start with, I consider myself an extremely cautious car shopper, and I have never had an issue with any car dealer I have dealt with to date. I ha To start with, I consider myself an extremely cautious car shopper, and I have never had an issue with any car dealer I have dealt with to date. I had been shopping my local Long Island dealers for a Cadillac SRX. My deal involved paying off some payments on an expiring lease. The salesman specifically told me that the dealership was paying off my lease. I assumed I was done with it. But a month later I started getting calls from my previous lease company that I still owed them the last payments. I called up the dealership on more than one occasion and was told that the check was being sent that week each time. It took another month to get the sales manager on the phone to tell me no check was being sent, and that it wasn’t part of the deal. As it turns out they misled me on part of the deal. There was a check that was involved in the deal that in no way matched what was owed to the previous lease company. If the numbers on this check had matched what I owed it’s safe to say I would have understood the deal. There is no way I would have made this purchase had I known the true details. While I can’t say that there was malicious deception, there was definitely deception. If you do decide to shop here, just be very careful about the information they are giving you and try to keep the deal as simple as possible to avoid giving them the chance to play you. Because once the deal is done they made it very evident that they had no interest in making me a satisfied customer. Needless to say I highly regret purchasing from Paul Conte Cadillac. More

Ready for the Task We had a wonderful experience at Paul Conte Cadillac, mainly because of our salesman, Chris Abbatiello. He worked on getting us a fair deal and had u We had a wonderful experience at Paul Conte Cadillac, mainly because of our salesman, Chris Abbatiello. He worked on getting us a fair deal and had us driving home in a great car the same day! Not only was he very personable, he was knowledgeable in helping us set up all the features on the car. We can't thank him enough for making it happen. Ron in Finance was also great! More

Best Dealership Thank You David Colotti!!! You are the best from the best!!! We will be back soon for New Cadillac SUV. We are so happy to see you again!!! Thank You David Colotti!!! You are the best from the best!!! We will be back soon for New Cadillac SUV. We are so happy to see you again!!! More

"BEST CADILLAC DEALERSHIP AROUND" Had the most wonderful experience purchasing my second Escalade from Paul Conte. John Mignone made the deal happen, Michael Kunz put the deal together Had the most wonderful experience purchasing my second Escalade from Paul Conte. John Mignone made the deal happen, Michael Kunz put the deal together and the rest of the staff was awesome and gave me the red carpet treatment. More

Wonderful Dealership to buy from! Paul Conti Cadillac delivers on all fronts . Very professional staff, knowledgable, with excellent communicative skills. On top of that, we got the be Paul Conti Cadillac delivers on all fronts . Very professional staff, knowledgable, with excellent communicative skills. On top of that, we got the best deal on our Cadillac! More

Best Dealership Chris Abbatiello was professional, helpful, attentive. we would use his services again and recommend him. He was very friendly and knew a lot about th Chris Abbatiello was professional, helpful, attentive. we would use his services again and recommend him. He was very friendly and knew a lot about the car. He was very patient and made buying my car a very pleasant experience. More

A truly wonderful experience Buying or Leasing a car from Paul Conte-Cadillac is a truly wonderful experience. When we first walked into the showroom Helene and I both new that th Buying or Leasing a car from Paul Conte-Cadillac is a truly wonderful experience. When we first walked into the showroom Helene and I both new that this is where our next purchase would be made it it that certain feel about it. After meeting with Sharon Jablon the Sales and Leasing Specialist , John mIgnone Sales Manager and Ron Figat finance Analyst the deal was done. Sharon truly was wonderful ,whether it was going thru the numbers or explaining the instrumentaion in my SRX. I would definitely recommend Paul Conte-Cadillac. Richard and Helene Wohlman More